Mobile Manager now integrates with the Apple Device Enrollment Program! We’re very excited to bring schools this latest functionality with yesterday’s update.
You can learn more about the Apple DEP here.
Read more on Mobile Manager and Apple Device Enrollment Program (DEP)…
We have been listening to you—and to meet the needs of our growing customer base, we are opening a new support center in Austin, TX. We’re committed to providing expert support to every customer on every support case. This new support center will allow us to more effectively scale our support organization and meet support needs for every time zone. It will be our fourth support center, joining Bakersfield, CA; Des Moines, IA; and Brentwood, UK. The Austin support office will open June 1st and will be led by experienced Lightspeed Systems support managers who will thoroughly train and mentor new staff to provide the unparalleled support our customers depend on us for.
Read more on New Lightspeed Systems Support Center – Coming to Austin, TX…
You have devices. Now it’s time to choose a solution to help you manage them–push apps, set policies, report, and help make them powerful tools for teaching & learning. Why should you choose Lightspeed Systems Mobile Manager? Here are the top ten reasons!
It’s been over a month since we launched the Community Site. In that time, more than a thousand customers and partners have registered with the site, thousands more have visited it, and our team has added and updated content nearly every day. We’ve also gotten a few questions, which I’ll answer here.
Read more on Community Site FAQ…
Recently PTAC (Privacy Technical Assistance Center, U.S. Department of Education) released a new publication, Protecting Student Privacy While Using Online Educational Services: Requirements and Best Practices. You can get the full publication here.
FERPA (the Family Educational Rights and Privacy Act) protects personally identifiable information (PII) from student records from unauthorized disclosure. But with new technologies and services, those guidelines have a lot of exceptions and nuances; this new report aims to clear up confusion and provide updated guidelines in the face of new tools. The report shares advice and information to help schools protect student privacy while using software, apps, and web-based tools.
Lightspeed Systems solutions (including My Big Campus, Mobile Manager, and our Web Filter) are such technologies, classified by PTAC as Online Educational Services. We stay on top of these issues, and the new report doesn’t require any changes in our policies. We are, and always will be, committed to protecting student privacy and data and complying with all regulations when schools use our solutions.
Because of the variety of services and the wide range of district needs and circumstances, the report offers “It depends” as the answer to both “Is student information used in Online Educational Services protected by FERPA” and “What does FERPA require if PII from students’ education records is disclosed to a provider.” That answer, “it depends,” requires districts to have policies in place and overall knowledge of services being used in order to make an informed decision about which way the “it depends” goes.
Some good advice provided in the report includes:
Be aware of which online educational services are currently used in your district
Have policies and procedures to evaluate and approve online educational services
While it is necessary to collect some information to effectively provide our learning solutions, we go to great ends to protect students and to treat their data with care:
Read more on Student privacy with online educational solutions…
We had a great webinar last week, hosted by Tech & Learning and featuring three of our customers who shared tips, tricks, and lessons learned from their own 1:1 programs.
Thanks to our great panelists!
Read more on Pathways to Mobile Learning Success (Webinar Recap)…
note: This content requires site login.
We want to make our customers happy — and we know that goes far beyond just delivering great solutions. And that’s why we’ve launched this new site for our Lightspeed Systems customers!
Read more on Welcome to the new Community Site!…
We’re republishing this old blog post (with some new information), as many of you are in the midst of online testing right now. One of the top questions we hear is: How can I ensure bandwidth for our testing?
Read more on Bandwidth Management and Online Testing…
Today’s internet is a media-rich dynamic environment. High speed connections available anytime and anywhere have become the norm and end users expect performance when browsing the web. Technologies that attempt to scan in realtime the contents of a webpage at best introduce latency and at worst can break the functionality on a website. We have taken a different approach to this problem so that schools can maintain the security that they need without compromising performance.
Read more on Web Filtering with a Dynamic Education-Focused Database…