Navigation

Navigating Relay is simple. We developed Relay to easily configure your Internet access policy and settings. Open a web browser and sign into relay.school  (you can use your Google, Microsoft or Lightspeed  Systems credentials).

The left-hand menu is the main way to navigate Relay.

The first four categories in the left-hand navigation menu (Dashboard, People, Reports, and Internet Access) are group specific and show information related to your location in the Relay hierarchy. Any settings you change will only apply to your current group in the Relay hierarchy.

The last four categories (Audit Log, Flagged Queue, Device Detective, and Settings) are global and show information related to your entire organization.

Categories in the left-hand menu that have subcategories have an arrow to the right of the category (). Clicking the arrow expands or collapses the category.

Sign out of Relay by clicking the key icon at the bottom of the left-hand menu:

Navigating between Groups

By default, Relay shows data for your top level school or district. You can easily navigate between schools and classes by clicking the Group Switcher button (156) at the top left of each Relay section:

The Group Switcher opens the Switch Groups diaolog box, showing your district and school hierarchy:

Groups with subgroups are shown by a gray arrow () to the right of the group. To open a group to see data or change settings at that group level, hover over the group or subgroup you want to switch to and click .

In the example below, we’ve opened the 1 to 1 subgroup of the North Elementary school (group). Notice that the breadcrumb at the top of the page changes to show your current group.

Relay only shows data corresponding to the group you are in. You can switch from your current group by either clicking 156 or by clicking any part of the hierarchy in the breadcrumb. You can click the ellipses in the breadcrumb to open a drop-down menu showing all subgroups:

Dashboard

The Dashboard is the hub of Relay and the first thing you see after signing in. To return to the Dashboard from another section of Relay, click Dashboard in the left-side navigation menu.

Note: The dashboard is cached for 45 minutes.

The Dashboard is made up of reports that provide a snapshot of your user’s internet activity for a specific time period. Select a time period by clicking on the date drop-down menu and choosing a date range (click Apply to save your date range).

The Dashboard is divided into nine reports:

The top report row displays summarized data from popular reports (Users, Blocked Websites, Searches, Videos, and Overrides). Click on each square to view the full-detail report.

Users

This report displays the number of active users for the selected time period. Opening the report shows the number of website visits per user. Click on a user’s name to access a detailed report that includes flagged content searches, full website history, location history (if the Tracker Extension is enabled), and user details (school, grade, group memberships, and more).

Websites Blocked

This report displays the number of websites blocked during the selected time period. Opening the report displays more details about the websites blocked (category, number of blocks, and the number of users visiting the website). 

Searches

This report displays the number of searches performed by users during the selected time period. Opening the report displays specific search terms, the number of searches, and the number of users performing each search. Click on the Users count number to see a list of users associated with that search, or filter the search results by clicking the Allowed Searches or Blocked Searches tab.

YouTube Videos

This report displays the number of videos watched by users during the selected time period. Opening the report also shows the title of the video, the number of views (per video), and the number of users that watched each video.

Overridden

This report displays blocked websites that have been overridden by users with override privileges. The report identifies which websites were overridden, which category they belong to, the number of times they were overridden, and which users performed the overrides.

Website Activity

This report displays the number of websites visited within the selected time period (in graph form). Hover your mouse over any point in the graph to see the exact number of websites visited during that day.

Flagged Content

This report displays content that has been flagged as potentially dangerous or worrisome (based on your Flagged Terms list: Settings > Flagged Terms). It also includes the website flagged, the number of links, the number of users visiting the website, and the danger level of the flagged content.

Open the report (click View All) to see the full list of websites flagged, as well as the keywords that caused the flag, and the user who was visiting the flagged site.

Top Websites

This report displays the websites visited most by users during the selected time period. Open the report (click View All) to see a full list of top websites.

Flagged Users 

This report display a list of users who viewed the most flagged content, as well as the number of flags, and the danger level of the content viewed. Opening the report (click View All) to see a full list of flagged users.

Learn more about Reports here.

Users

This section provides a list of users in your organization or group(s) selected. Access the list by clicking on People from the Relay menu.

The Users table is divided into five fields: Name, User Types, Grade, Groups, and Location. Quickly find a user by entering their first or last name in the search bar, or navigate through the list of users by clicking the left and right arrows.

User Information

Click on a user name to open the User Information panel. This panel displays five tabs (Overview, Flagged Content, Website History, Location History and Detail) that display specific reporting data about the selected user.

You can also add the user to the Threat Check – Watchlist by clicking the Add to Watchlist button in this panel.

Overview

This tab displays an overview of the user’s activity (including Browsing Activity, Risk Factors, Top Activities, Top Websites, and Top Searches).

Click the share button to share data in the Overview tab. The Share Report window opens.

Select a time before the share-report link expire (24 Hours, 1 Hour, 3 Hours, 3 Days, or 7 Days). Then click Copy to copy and save the link. Paste this link into an email or message to share as needed.

Browsing Activity displays a timeline of sites visited and sites blocked. Hover over any point on the timeline to see the date and number of sites visited (or blocked) on that day.

Risk Factors include flagged items and blocked sites.

Click View (next to flagged) to open a Flagged items report that shows a timeline, the total number of High, Moderate, and Low terms, and a complete list of flagged terms. Click the (green) back arrow to return to the Overview tab.

Click View (next to blocked) to open a Blocked report that includes the total number of blocks and a list of websites blocked. Click the (green) back arrow to return to the Overview tab.

Top Activities show comparative data for the user’s total online activity. Click on View All to see a diagram and list of the user’s Top Activities. Click the (green) back arrow to return to the Overview tab.

Or click on any activity tab to see a timeline and list of sites for that activity. Hover over any point to see the number of visits for the given date. Click the (green) back arrow to return to the Overview tab.

Top Websites includes a list of the user’s most visited websites. Click on the website name to open a report that includes a timeline and history of the user’s visits to the site. Click the (green) back arrow to return to the Overview tab.

Top Searches includes a list of the user’s most searched. Click on the search term to open a report that includes a timeline and history for the user’s searched term. Click the (green) back arrow to return to the Overview tab.

Flagged Content

Lists flagged terms the user searched for (or appeared on a site they visited). The list also includes importance (low/moderate/high) and the number of instances the term was flagged. Select a date range for this user’s report by clicking the date drop-down menu and choosing a preset date range or entering a custom date range (up to 90 days). You can export the user’s Flagged Content data by clicking the export button () to the right of the date range (the report is emailed to you as a sortable .csv file).

Website History

This report lists websites, videos, documents, searches accessed (or blocked) or lockouts by the user. This list also includes the date and time the site was visited, the website URL (click the link to visit the site), the visit duration (for allowed sites), the reason why the website/video/asset was blocked and IP address.

You can view the user’s Website History by selecting one of the following categories from the left-side drop-down menu: Allowed, Blocked, Documents, Searches, YouTube Videos, Blocked Assets or Blocked Searches.

Select a date-range for this user’s Website History report by clicking the date drop-down menu and choosing a preset date range or entering a custom date range (up to 90 days).

Note: If you select a date-range of multiple days, each day will load a day at a time and a Load Next Day button displays on the page.

You can also export the user’s Website History (emailed to you as a sortable .csv file) by clicking the export icon () to the right of the date range. Choose one of two options when exporting this report:

  • Export Selected: Choose from one of the following categories: Allowed, Blocked, Documents, Searches, YouTube Videos, Blocked Assets or Blocked Searches.
  • Export Combined History: Includes allowed, blocked and searched data.

Location History

If the Tracker extension is enabled, you’ll see the user’s device location history. This includes a Google map which shows the device’s (approximate) location, listed by time and date. Learn more about tracking user devices here.

Detail

Shows user details, such as email, school, grade (if applicable), user type, SIS ID (if applicable), group membership(s) and Inherited Policy (beta).

Tip: When troubleshooting user access to a specific website, look at the user’s Inherited Policies to decipher which Internet Access rules are preventing the user from viewing the content. This will be helpful to identify which group(s) the user belongs to and the access rules associated with these groups

To exit the user information panel and return to the general user list, click the user’s name on the left-hand side or click the “x” on the top right of the user name.

Reports

Relay Reports

The Reports section of Relay provides you with information on all aspects of Relay usage. Reports is the most robust and main section of Relay. All other Relay sections work together to feed information into Reports.

Relay features a variety of reports, including Internet Overview, Blocked, Flagged, Overridden, Apps, Searches, and Videos. Together, Reports will give you absolute control over your network and an overall and in-depth overview of all user behavior.

All reports can be exported in “.CSV” format.

You can access Reports by navigating to Reports in the main Relay left-hand navigation menu selecting any report.

Internet Overview

The Internet Overview report provides a snapshot of your organization, school, or groups comparative internet usage for a selected date range. Navigate to the Internet Overview report by logging into the Relay, click on Reports, then click Internet Overview.

The data displayed in the Internet Overview report is categorized by Websites, Top Activities, Top Websites, and Top Groups. This page also provides total counts for Websites Visited, Websites Blocked, Searched Blocked, and Flagged terms.

Websites

Hover over any point on the Websites graph to see the date and number of sites visited or blocked. This graph displays all dates within the selected date range.

Totals

This category displays a total count for Websites Visited, Websites Blocked, Searches Blocked, and Flagged terms. Click on any of these items to view a comprehensive report for each item.

Top Activities

The Top Activities category measures Internet usage (in percent) of all users, within the selected date range.

Note: Any Custom Categories created will display as an actvity in this report.

Click on View All to view the complete list of Internet Activities and request data.

Click on any activity to view more details about the activity such as visits, websites, average website per person, and the most active day of the week. The activity details page also includes a timeline of activity usage, a list of top websites within the activity, and a list of the activity’s top groups.

Activity – Search

Search activity includes a list of trending searches from the last 24 hours. Click on any search term (or click All Terms) in the list to navigate to the Searches report.

Activity – YouTube

Opening the YouTube Activity report also provides you the feature to view the YouTube video details page. Click on any video listed in the report to open the details page. Within the details page, you can view the video, see a list of users who viewed the video, the number of times the video was visited, and Block Video if necessary.

Top Websites

The list of top websites includes the site URL and total visit count of the most-visited sites.

Click on View All to see a complete list of all sites visited during the selected date range. This list includes the number of people who visited the website, the total visits to the website, and the number of links visited within the website domain.

Top Groups

This list shows the Top Groups (by visit) for your organization or school.

Click on any group name in the list to refresh the Internet Overview report and display data only for the group selected. Navigate throughout the organization hierarchy to see data for more groups or schools within the hierarchy.

Blocked

The Blocked report lists all blocked websites, the category to which the websites belong, the number of blocks, and the number of users who attempted to access each blocked website. You can open the Blocked report by navigating to Reports > Blocked. You can use this report to see which blocked websites your users are attempting to access, to see how the top blocked websites are categorized, and to see exactly which users are accessing blocked websites.

You can set the date range for the report by clicking the data box on the top right and selecting one of the presets (Today, Last 7 Days, Last 30 Days) or inputting a custom date range. Click Apply to apply the date range.

You can export the report in email form by clicking the export button. You will receive a confirmation that the report is processing.

The report lists blocked websites under the Website column, the category to which each websites pertains under the Category column, the number of blocks under the Blocks column and the number of users who attempted to access the blocked site under the Users column. You can sort the results in ascending or descending order by Website, Category, Blocks, or Users by clicking the corresponding column header.

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You can use the gray navigation keys at the bottom of the report to navigate between report pages.

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You can search for a specific website or category by clicking the dropdown menu to the left of the search box, selecting Website or Category, and then typing in the desired website or category and pressing Enter on your keyboard.

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We searched for youtube.com in the example below. Note how Relay gave us all search results containing youtube.com as part of the URL. Click the gray “x” to the right of the search term within the search box to cancel your search.

Clicking on the number under the Users column will show you exactly which users navigated to the blocked site.

Flagged

The Flagged report identifies all search terms and page content that has been flagged as inappropriate, their danger level, the number of flags, and the number of users who searched for the specific term. You can open the Blocked report by navigating to Reports > Flagged. You can use this report to see what your top flagged terms are, which flagged terms are associated with which danger level, the number of times each flagged term gets searched, and which specific users search for each flagged term.

You can set the date range for the report by clicking the data box on the top right and selecting one of the presets (Today, Last 7 Days, Last 30 Days) or inputting a custom date range. Click Apply to apply the date range.

You can export the report in email form by clicking the export button. You will receive a confirmation that the report is processing.

The report lists flagged terms under the Terms column, the danger level to which each websites pertains under the Danger column, the number of flags under the Flags column and the number of users who attempted to access the blocked site under the Users column. You can sort the results in ascending or descending order by Terms, Danger, Flagsor Users by clicking the corresponding column header.

You can use the gray navigation keys at the bottom of the report to navigate between report pages.

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You can search for a specific term by typing it in the Search field and pressing Enter on your keyboard.

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We searched for Bomb in the example below. Note how Relay gave us all search results containing Bomb as part of a search or web page. Click the gray “x” to the right of the search term within the search box to cancel your search.

Clicking on the number under the Users column will show you exactly which users searched for the flagged term. Here are our users who searched for Suicidea flagged term in the High category.

Clicking on a flagged term will show exactly where the flagged term generated. The following are sites that generated a flag for Suicide. Clicking on any URL from the list will take you directly to the site.

Overridden

The Overridden report identifies all blocked websites that were overridden by users with Override privileges, as well as the category into which the website is categorized, the number of overrides, and the number of users who generated the override. You can open the Overridden report by navigating to Reports > Overridden. You can use this report to see what your most common overridden websites are, which categories contain the most overrides, and which users are overriding the blocked websites.

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You can set the date range for the report by clicking the data box on the top right and selecting one of the presets (Today, Last 7 Days, Last 30 Days) or inputting a custom date range. Click Apply to apply the date range.

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You can export the report in email form by clicking the export button. You will receive a confirmation that the report is processing.

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The report lists overridden websites under the Origin Website column, the category into which the website is classified under the Category column, the number of overrides under the Overrides column, and the number of users overriding the website under the Users column. You can sort the results in ascending or descending order by Origin Website, Category, Overrides, and Users  by clicking the corresponding column header.

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You can use the gray navigation keys at the bottom of the report to navigate between report pages.

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You can search for a specific Website or Category by clicking on the dropdown menu to the left of the Search bar, typing in the desired term, and pressing Enter on your keyboard.

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We searched for Gambling under Category in the example below. Note how Relay gave us all search results that fall within the Gambling category. Click the gray “x” to the right of the search term within the search box to cancel your search.

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Clicking on the number under the Users column will show you exactly which users searched for the flagged term.

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Clicking on the URL under the Origin Website column will take you directly to the website the user visited.

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Apps

The Apps report identifies all apps that have been installed by your users, a description of the app, the app’s version number and the number of times it was installed . You can open the Apps report by navigating to Reports > Apps. 

You can set the date range for the report by clicking the data box on the top right and selecting one of the presets (Today, Last 7 Days, Last 30 Days) or inputting a custom date range. Click Apply to apply the date range.

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You can export the report in email form by clicking the export button. You will receive a confirmation that the report is processing.

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The report lists app names under the Apps column, a description of the app under the Description column, the app’s version number under the Version column and the number of users who installed the app under the Installs column. You can sort the results in ascending or descending order by Apps and Installs by clicking the corresponding column header.

You can use the gray navigation keys at the bottom of the report to navigate between report pages.

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You can search for a specific app by typing all or part of the name in the Search field and pressing Enter on your keyboard. We searched for Google in the example below. The results showed us all apps that contain google as a part of their name. Click the gray “x” to the right of the search term within the search box to cancel your search.

Searches

The Searches report identifies all user searches, including the search term, the number of times it was searched, and the number of users who searched for it. You can open the Searches report by navigating to Reports > Searches. You can use this report to see what your most popular searches are, what your users are searching for, and which users are searching for specific search terms.

You can set the date range for the report by clicking the data box on the top right and selecting one of the presets (Today, Last 7 Days, Last 30 Days) or inputting a custom date range. Click Apply to apply the date range.

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You can export the report in email form by clicking the export button. You will receive a confirmation that the report is processing.

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The report lists search terms under the Search Terms column, the number of searches under the Searches column, and the number of users who attempted each search under the Users column. You can sort the results in ascending or descending order by Search Terms, Searches or Users by clicking the corresponding column header.

You can use the gray navigation keys at the bottom of the report to navigate between report pages.

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You can search for a specific search term by typing it in the Search field and pressing Enter on your keyboard. We searched for how in the example below. Note how Relay gave us all search results containing how as part of the search term. Click the gray “x” to the right of the search term within the search box to cancel your search.

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Clicking on the number under the Users column will show you exactly which users searched for the flagged term.

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Videos

The Videos report identifies all videos watched by your users, including the video title, the number of views, and the number of users that watched the video. You can open the Video report by navigating to Reports > Videos. You can use this report to see which videos your users are watching, what the most popular videos are, whether or not your users are watching inappropriate videos, and which users are watching which videos.

You can set the date range for the report by clicking the data box on the top right and selecting one of the presets (Today, Last 7 Days, Last 30 Days) or inputting a custom date range. Click Apply to apply the date range.

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You can export the report in email form by clicking the export button. You will receive a confirmation that the report is processing.

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The report lists video titles under the Titles column, video views under the Views column, and the number of users who viewed each video under the Users column. You can sort the results in ascending or descending order by Terms, Danger, Flagsor Users by clicking the corresponding column header.

You can use the gray navigation keys at the bottom of the report to navigate between report pages.

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You can search for a specific video by typing it in the Search field and pressing Enter on your keyboard. We searched for how in the example below. Note how Relay gave us all search results containing how as part of the video title. Click the gray “x” to the right of the search term within the search box to cancel your search.

Clicking on the number under the Users column will show you exactly which users viewed the video.

Clicking any video name under the Title column will take you directly to that video on YouTube.

Internet Access

Default Rules

General

The General section allows you to set Google search and filter settings.

Click the toggle buttons to the left of the rule to turn it on or off.

  • —indicates the rule is on.
  • —indicates the rule is off.

In the General section, you can set the following rules:

  • Force Google SafeSearch – forces all of your users to use Google SafeSearch.
  • Filter Google image search thumbnails – blocks thumbnails in a Google image search that are from websites in your blocked categories and Custom Block List.
  • Restrict Access to Google apps – limits your users’ access to Google apps domains that you have permitted. Add permitted Google apps domains in the Allowed Google apps domains text box. When adding multiple domains, seperate them with a comma. Note: This function is only supported in Relay extension versions 2.1.15 and higher.
  • Bypass rules on failure – allows traffic to pass through if Relay cannot make an allow or block decision.
  • Enable Relay for Chromebooks only – sets Relay to only filter and report on Chromebook users. Relay will not filter or report on users logged in on a Chrome browser on another operating systems.

You can lock General settings for each subsequent group in the Relay hierarchy by clicking on the arrow to the right of the settings and clicking Lock.

Social Media

You can block or allow access to popular social media platforms in the Social Media section.

Click on the toggle buttons to the left of the social media platform to allow or block access.

  • 15—indicates the social media platform is allowed.
  • 16—indicates the social media platform is blocked.

Categories

Categories allow you to block websites by category instead of having to block each website individually. Each category has a category name, a definition, and a toggle button to allow or block the category.

Click the toggle button to the left of the category to allow or block access to the category.

  • 15—indicates the category is allowed.
  • 16—indicates the category is blocked.

If you are unsure of how a website is categorized, enter the website URL into the Enter a website or youtube video/channel to check… search bar at the top of the page and click Check.

In the following example we searched for www.reddit.com. The results show that Reddit is categorized as Mature.

This means that blocking the Mature category will block Reddit (or that allowing the Mature category will allow Reddit).

To change how a website is categorized:

  1. 1. Click the edit icon () next to the category to open the Edit Domain Details dialogue box.
  2. 2. In the Edit Domain Details dialogue box, click the Category drop-down menu and select a new category for the website.
  3. 3. Click Save.

In the following example, we changed the category for www.reddit.com from mature to forums.blogs.

The YouTube Options section is divided into the following parts:

  • YouTube Controls – Various YouTube options, including Restrict Mode, hiding comments, and hiding the sidebar.
  • YouTube Categories – YouTube video categories that you can choose to allow or block.
  • Custom Allow List – Videos and channels that are always allowed, even if they are flagged or belong to blocked Categories.
  • Custom Block List – Videos and channels that are always blocked, even if they belong to allowed Categories.

 

YouTube Controls

The Relay YouTube section also allows you to set several YouTube Controls.

You can turn the options on (on) or off ( 84).

YouTube Controls include:

  • Force Restricted Mode – This option enables YouTube’s Restricted Mode, which hides any videos that YouTube determines to be inappropriate. You can learn more about Restricted Mode in this YouTube help video.

    Note: Disable Restricted Mode if Smart Play is enabled.

  • Hide Featured Videos on Channels – This option hides the featured autoplay video found at the top of a YouTube channel.
  • Hide Video Thumbnails – This option hides video thumbnails on YouTube.
    Note: Disable Hide Video Thumbnails if Smart Play is enabled. Smart Play automatically hides all blocked thumbnails.
  • Hide Comments – This option hides comments on YouTube videos as well as discussion comments. YouTube allows users to leave comments on videos. These comments are usually not moderated and can contain offensive language.
  • Hide Sidebar – This option hides the YouTube sidebar, which contains related videos. These related videos are determined by a complex algorithm that suggests videos related to the video currently being watched as well as videos that the user might find interesting based on their browsing history. These videos could be offensive or distracting or could contain videos that are in your blocked categories.

Note: If you’re using Smart Play, we recommend enabling Hide Featured Videos on Channels, Hide Comments, and Hide Sidebars. If you’re not using Smart Play, we recommend enabling all YouTube Controls.

Categories

YouTube classifies channels and videos into categories. You can see all categories by clicking the Show YouTue Categories  link under YouTube Controls.

Note: Categories are not available if Smart Play is enabled as Smart Play overrides YouTube’s native categories. We recommend using Smart Play over YouTube Categories as Smart Play intelligently categorizes videos while YouTube categories are set by video uploaders, who do not always categorize videos correctly.

This opens the YouTube categories list:

You can block videos and channels that fall into any individual category by clicking the toggle button next to the category. In the following example, we have blocked all videos and channels in the Music category:

73 – indicates the category is blocked.

75 – indicates the category is allowed.

You can use the Custom Allow List to allow videos that are in blocked categories.

Custom Allow and Block Lists

You can use the Custom Allow and Custom Block lists to manually block or allow YouTube videos and channels.

You can sort between videos and channels on your lists by clicking the  and  buttons (the number in the button identifies how many videos or channels are currently in the list).

Adding Videos and Channels

You can add videos and channels to the Custom Allow or Custom Block lists by clicking in the upper-right corner of the list. This opens the Allow Video or Channel dialog box:

Enter the YouTube video or channel URL you want to allow in the Link field and click Allow. The video is now in the Custom Allow List. The videos and channels are ordered chronologically by last added.

To block a video or channel, follow the same steps but click the in the upper-right corner of the Custom Block List, add the YouTube video or channel URL, and click Block.

In the following example, we are adding the “Sports” YouTube channel to the Custom Block List:

Deleting Videos and Channels
To delete a video or channel from the Custom Allow or Custom Block list, click the to the right of the video or channel you want to delete.

In the following example, we’re deleting the Gaming YouTube channel from the Custom Block List:

Custom Video Lists
The Custom Video Lists page gives you an alternate view of your Custom Allow and Custom Block lists. Here you can also enable Custom Allow and Block list functionality in After School Rules.

To access the Custom Video Lists page, Click View All  in the upper-right corner of the Custom Allow or Custom Block list.

From here, you can also enable Custom Video Lists for After School Rules. Enabling Custom Video Lists for After School Rules allows or blocks the videos and channels in your Custom Allow and Custom Block lists when After School Rules are applied.

To enable your Custom Allow and Custom Blocked lists when After School Rules are applied, click the Enable for After School Rules toggle button.

Overrides
Enabling  Allow Overrides  gives designated users the ability override video blocks except for videos in the Custom Block List and videos blocked by Smart Play. You can designate override users in the Users section of Relay. Enable the Allow Overrides option by clicking the toggle button.

YouTube Hierarchy

A hierarchy controls allowing or blocking YouTube categories, channels, and videos:

1) Smart Play overrides any other setting as long as Restricted Mode is turned off (Restricted Mode should always be turned off when using Smart Play.) Smart Play Allowed and Blocked lists override Smart Play categorization.

2) If you are not utilizing Smart Play, then YouTube’s Restricted Mode overrides any other setting. If you have the Enable YouTube’s Restricted Mode option turned on, then every single video categorized as “restricted” by YouTube will be blocked, even if it is within an allowed category or placed in the Allowed Videos & Channels list. Practically all videos that YouTube categorizes as “restricted” are of no educational merit, so you should not encounter a scenario in which you want to allow a restricted video.

3) The Allowed Videos & Channels and Blocked Videos & Channels lists override Categories. A channel or video that appears in one of these lists will always be either allowed or blocked (depending on which list it is in), no matter if the Category it is in is allowed or blocked. Ex: If you have the Films & Animation category allowed, but have a YouTube video within that category in the Blocked Videos & Channels list, then the video will always be blocked. Similarly, if you have the Films & Animation category blocked, but then have an educational film within that category in the Allowed Videos & Channels list, then the video will always be allowed.

4) The Allowed Videos & Channels list always overrides the Blocked Videos & Channels list. You can have an entire channel in the  Blocked Videos & Channels list, but if you have a single video from that channel in the Allowed Videos & Channels list, the video will still be allowed.

The following example illustrates how all three non-Smart Play hierarchy settings work together:

Let us suppose you have the Films & Animation Category as allowed and have the Enable YouTube’s Restricted Mode option enabled. Instantly, all videos that are labeled as “restricted” by YouTube within that category are blocked, no matter what. Next, let us suppose that you have an entire Channel, “Shakespeare Films for Adults” (which falls into the Films & Animation category), in your Blocked Videos & Channels list because the majority of the videos in the channel are inappropriate… but, a teacher wants to show a single video of a film form that channel which contains age-appropriate content. You therefore place that single video into the Allowed Videos & Channels list. As a result, the entire “Shakespeare Films for Adults” channel is blocked, but the single video of the appropriate film from the channel is allowed.

Note: Even though the Allowed Videos & Channels and Blocked Videos & Channels lists override Categories, Sealed Categories (categories that you are not able to toggle on/off, such as the “Offensive” category, which contains highly offensive material, and the “Illicit” category, which contains illegal pornographic material) override all lists.

Navigate to After School Rules by clicking Internet Access > After School Rules in the left-side menu.

On the After School Rules page, you can enable the rules by adjusting the slider. You can apply After School Rules in two ways, according to a schedule (Scheduled) or when students are off campus based on IP range (Off-Campus).

Note: After School Rules use your public IP address.

Scheduled After School Rules

To set After School Rules according to a schedule select the Scheduled option.

After selecting the Scheduled option, you can set the start and end times for After School Rules. The After School Rules you set will only apply during the periods you specify. You can set separate schedules for weekdays (Mon-Fri) and the weekend (Sat, Sun).

To set a schedule, enter the time you want After School Rules to take effect into the Start field and the time you want After School Rules to end into the End field.

Off Campus After School Rules

Set After School Rules according to IP range by selecting the Off Campus option.

After selecting the Off Campus  option, your After School Rules automatically apply when students’ devices leave your specified networks.

To set your networks, click the network button () to the right of the slider:

This opens the Campus Networks dialog box. To add a campus network:

  1. Enter your network name in the Network box.
  2. Enter your Classless Inter-Domain Routing (CIDR) number in the CIDR box.
  3. Select your predefined CIDR switch from the drop-down menu.
  4. Click Add.

You will then see your network in the Network list. Add as many networks as necessary. You can delete a network from the list by clicking the to the right.

Note: The CIDR is a range of IPs. Example: If your IPs range from 192.168.1.0 to 192.168.1.25, your CIDR is 192.168.1.0/25. You can use this tool to determine your CIDR.

If you want to allow a website in a blocked category, you can easily do so by adding it to the Custom Allow List.

Navigate to the Custom Allow List by clicking Internet Access > Custom Allow List in the left-side navigation menu.

Sites in the Custom Allow List are never blocked. To add a site, type the site’s URL in the Search/Add bar and press Enter on your keyboard.

Do not include a subdomain, not even www., unless you want to treat subdomains differently. For example, adding wikipedia.org will allow every subdomain of Wikipedia including en.wikipedia.org, fr.wikipedia.org, and so on. In contrast, allowing www.wikipedia.com will not automatically allow en.wikipedia.com.

Note: If you are using Blocked Search Keywords, do not add the domain (for example, google.com) to the Custom Allow List.

Verify the URL (reddit.com in the example below) and click Add to add the site to the Custom Allow List.

Custom Allow List sites are ordered by date added. You can remove a site from the Custom Allow List by clicking the to the right of the URL. You can set the site to generate reports for flagged terms by checking or unchecking the Allow Flagging box. 

You can import a list (.csv or .txt) of websites by clicking the Importbutton (68). The file should contain one URL per row or line and no more than 500 rows or lines.

You can enable Custom Allow Lists for After School Rules by clicking the Enable for After School Rules  toggle button. This allows the Default Rules to check against the Custom Allow List while After School Rules are on.

If you want to block a website that is in an allowed category, you can easily do so by adding the website to the Custom Block List.

Navigate to the Custom Block List by clicking Internet Access > Custom Block List on the left-side navigation menu.

You can add any site to the Custom Block List. Sites in the Custom Block List are always blocked. To add a site, type the site’s URL in the Search/Add bar and press Enter on your keyboard.

Note:Do not include a subdomain, not even www., unless you want to treat subdomains differently. For example, adding wikipedia.org will allow every subdomain of Wikipedia including en.wikipedia.org, fr.wikipedia.org, and so on. In contrast, allowing www.wikipedia.com will not automatically allow en.wikipedia.com.

Verify the URL (reddit.com in the example below) and click Add to add the site to the Custom Block List.

Custom Block List sites are ordered by date added. You can remove a site from the Custom Allow List by clicking the to the right of the URL.

You can import a list (.csv or .txt) of websites by clicking the Import button (68). The file should contain one URL per row or line and no more than 500 rows or lines.

You can enable Custom Block Lists for After School Rules by clicking the Enable for After School Rules switch. This will allow the Default Rules to check against the Custom Block List while After School Rules are on.

You can use Blocked Search Keywords to stop your users from searching for specific words. Navigate to Blocked Search Keywords by clicking Internet Access > Blocked Search Keywords.

Users that search for a Blocked Search Keyword see a block page similar to the following example:

Note: To block search keywords, you cannot have the domain (for example, google.com) in the Custom Allow List.

Adding Blocked Search Keywords

You can add to the Blocked Search Keywords list either manually one keyword at a time or by uploading a .CSV or plain text file containing multiple keywords.

Adding a Single Term

To add a single term to the Blocked Search Keyword list:

  1. Type the keyword you want to add in the Search/Add  text box and press Enter  to search for the keyword.
  2. If the keyword isn’t currently in the Blocked Search Keyword list, click Add  to add it.

Click the next to the search term to exit back to the list.

Adding Multiple Terms

To add multiple terms to the Blocked Search Keyword list using a .CSV or plain text file:

  1. Click the Import icon to the right of the search box.
  2. Click Choose File and navigate to your .CSV or plain text file on your computer.
  3. Click Import.

Note: The file must contain one keyword per row with a limit of 500 rows.

Enabling Blocked Search Keywords for After School Rules

To enable the Blocked Search Keywords for your After School Rules, click the Enable for After School Rules toggle button at the top of the page.

  • – indicates Blocked Search Keywords are enabled for After School Rules.
  • – indicates Blocked Search Keywords are disabled for After School Rules.

Matching Blocked Search Keywords by Regex Patterning

You can have Relay match Blocked Search Keywords by Regex patterning.

Regex is a special text string for describing a search pattern that gives you significantly more control over your Blocked Search Keywords. Regex pattern matching allows you to quickly analyze large amounts of content in order to identify specific character patterns.

Learn more about: Regex Patterns
Useful info: Regex Patterns Cheatsheet

Enable Regex patterns in Relay for a Blocked Search Keyword by checking the box under the Enable Regex column next to the term.

Audit Log

The Audit Log catalogues all setting and interface changes made in Relay by administrators. You can use the Audit Log to see which settings have been changed, by which users, and at what time.

You can access the Audit Log by navigating to Audit Log on the main Relay left-hand navigation menu.

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The Audit log shows you Relay changes for a specific time period. You can set the time period by clicking the date box on the top-right corner and selecting the date range (today, last 7 days, last 30 days, or a custom date range.) Click Apply to save your selection.

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Once you have selected your date range, you can see exactly what changes were made, by which users, and at which time.

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1. The User column identifies the username of the administrator making changes.

2. The Action column identifies the action taken (change made) by the administrator. Changes are specifically described. To illustrate how changes are catalogued, let us look at the above example. The first change,  enabled google setting ForceSafeSearch means that the administrator enabled the Force SafeSearch setting within Internet Access > Rules > Google. The third change, added to blocked list host smore.com means that the administrator added the website smore.com to Internet Access > Custom Block List. You will be able to easily tell what each Action means as you become more familiar with the Relay interface.

You can sort Audit Log data in ascending or descending order by either User, Action, or Time by clicking on the column header.

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You can search for individual Users or Actions by clicking the dropdown menu to the right of Audit Log and searching for the desired result. We searched for Action > Allowed in our example. Click on the gray “x” within the search box to clear a search.

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Flagged Queue

The Flagged Queue section of Relay contains a queue of visited websites and user searches that contain one or more of the Flagged Terms listed under Settings > Flagged Terms. The Flagged Queue shows which websites the flags came from, which specific searches or browsing within the websites triggered the flags, and which users were doing the searching or browsing that triggered the flags. You can use the Flagged Queue to block potentially harmful websites that appear on the queue, see exactly which terms within websites are triggering flags, and see which of your users are searching or browsing for flagged terms.

You can access the Flagged Queue by clicking on Flagged Queue on the main left-hand side Relay navigation bar.

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The Flagged Queue interface shows flagged activity for a certain date range. You can set the date range by clicking the data box on the top right and selecting one of the presets (Today, Last 7 Days, Last 30 Days) or inputting a custom date range. Click Apply to apply the date range.

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The Flagged Queue interface is divided into a left-hand navigation menu and a right-hand box. The left-hand navigation menu contains all websites that have triggered flags. This menu displays the website name, the number of users who triggered flags on the website, the number of links from which flags were generated, and the aggregate danger-level of the site based on the terms flagged within it.

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You can sort the left-hand navigation menu list by clicking the sort button (151) and selecting to sort by either Number of Links, Number of Users, Danger Level, or alphabetically by Website. You can also select whether you want the list sorted from Highest to Lowest or Lowest to Highest. 

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You can search for a specific website by typing it into the Search bar.

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Typing any term will get you all search results that contain that term. Click the gray “x” within the search box to cancel the search.

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Clicking on any link on the left-hand navigation menu opens up its details on the right-hand size box. Here, you will see a list of links that triggered a flag within the website.

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Flagged links can be either searches users made (such as in the Google example below), or non-search based websites that contained the flagged term within the text of the webpage. For each individual link, you will see (1) the URL (which you can click to navigate directly to the website), (2) the Flagged term or terms that caused the link to generate a flag, and (3) the Users who browsed the site.

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When reviewing the Flagged Queue, you can chose to Allow, Block or Clear a website. To allow a website, simply click on the site you wish to allow from the left-hand navigation menu and click the Allow button. This will automatically add the site to your Internet Access > Custom Allow List and the website will no longer generate any flags. Similarly, to block a website, simply click on the site you wish to block from the left-hand navigation menu and click the Block button. This will automatically add the site to your Internet Access > Custom Block List. 

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You can clear a website from the Flagged Queue by clicking the Clear button. You can clear the entire Flagged Queue by clicking the Clear button dropdown and selecting Clear All.

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Device Detective

The Device Detective section of Relay allows you to locate missing or lost devices.

You can access Device Detective by navigating to Device Detective in the main Relay left-hand navigation bar.

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Device Detective lists all of your devices, the date they were last connected to the network, their location (if enabled), and their last IP Address.

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1. Name: The name of the device.

2. Last Seen : The date the device was last connected to the internet.

3. Near: The approximate location of the device (if the device has location services enabled)

4. IP Address: The last known IP Address of the device.

You can sort devices in ascending or descending order by Name, Last Seen, Near, and IP Address by clicking the column headers. You can navigate from one page to the next by clicking the gray navigational buttons or manually inputting the page number into the number field.

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You can search for a specific device in the top-left search box (we searched for our Test device in the example below.)

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Clicking on a device under the Name column opens up the device information and settings box on the right-hand side.

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Here, you can:

1. Rename the device by clicking the edit icon.

2. Remove the device from the list by pressing the Remove from List button.

3. Exit out of the device information and settings box and return to the full Device Detective list

4. See the latest known device location on a zoomable Google map. This can help you track your lost or missing device.

5. See the device’s location history. This can also help you track your lost or missing device.

Syncing Device Detective to Google Admin

You will need to sync Device Detective with Chrome in order for it to work properly.

1. Log into your Google Admin Console. Navigate to Users.

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2. On the left-hand menu, click on the dropdown menu to the right of your organization and select Add sub organization.

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3. Name the new sub organization Stolen Devices. Click Create Organization. 

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4. Navigate back to the Google Admin Console dashboard and click on Device Management.

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5. From the left-hand menu, select Chrome Management.

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6. Click on App Management.

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7. Click on the dropdown Settings menu on the top right and select Add custom app. 

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8. On the Add custom app page, you will need to copy the App id and App URL from the Relay interface. Navigate to Settings > Device Detective and copy the ID and URL values under the Chrome Extension section.Insert those into the ID and URL fields in Google Admin. Click Add.

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9. On the app page, click on User Settings.

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10. Click on the Stolen Devices organization you created in step 7. Click the Override command under each setting so that it changes to Inherit in order to enable toggling it on/off. Enable the Allow Installation and Force Installation settings. Click Save.

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11. Navigate back to the app and now click on Kiosk Settings.

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12. Navigate to your Stolen Devices organization and enable the following settings: Install automatically and Allow app to manage power. (Remember to click Override under each setting to change it to Inherit in order to be able to toggle them.) Click Save.

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13. Scroll down on the Kiosk settings page and click on device settings page in order to navigate to Device Settings.

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14. On Device Settings page, navigate to the Sign-in Settings section. Select Do not allow guest mode under the Guest Mode category. Select Do not allow any users to Sign-in under the Sign-in Restrictions category.

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15. Scroll down to Kiosk Settings. Select Do not allow Public Session Kiosk under Public Session Kiosk and select the app you recently installed under Auto-Launch Kiosk App. 

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16. Scroll down to Power & Shutdown. In the field for Scheduled Reboot input the number 1. Click Save.

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17. Navigate back to your Google Admin Console and click on Device Management.

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18. Click on Chrome devices. Select the lost or stolen device by checking the box to the left of the device information. Click the Move to dropdown menu and select Stolen Devices. Click Move to Organization. 

Note: The extension needs to be uploaded to GAFE, but only devices that have been deemed stolen are to be placed in the Stolen Devices OU. Only the devices placed in the Stolen Devices OU will have the Device Detective app installed when connected to the internet. A device without access to the internet will not Boot, therefore, as soon as it is used and the user logs in, the app will be installed and a lockout will be enforced.

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19. You can now find the device by navigating to Stolen Devices in the left-hand navigation menu. From here, click on the device Serial Number. 

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20. Scroll down and click on System Activity and Troubleshooting.

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21. Scroll down the Reboot Device and click REBOOT NOW. This will reboot the device and force the logout/login event.

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Once the device is rebooted, it will show the following screen.

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Clicking on Let us know opens up a field where users can add their e-mails and a custom message that will show up in Device Detective.

22. You will now be able to see the device in Device Detective. Log back into Relay  and click on Device Detective. You will see the device you just added to your Google Admin Stolen Devices OU in the list. The device will show a “new” icon next to the name if it’s a new lost/stolen device.

23. Once you have located the device, remove it from your Google Admin Console Stolen Devices OU. Navigate back to Device Management -> Chrome Devices. Locate the device within your Stolen Devices OU, check the box next to the device, click the Move to dropdown menu, and move the device back to the OU where it belongs.

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Best Practices

  • a. In the case of more than one lost/stolen devices, perform the above steps individually for each device, one by one. Once a device has been moved to the Stolen Devices OU, has all the correct settings set, and appears in Device Detective, rename the device. Repeat this step with each new device. This will allow you to easily distinguish between devices.
  • b. District Admins are encouraged to work with local law enforcement to retrieve stolen devices and not to attempt to recover them on their own.

Troubleshooting

Certain Google settings may interfere with the function of Device Detective. We have found that have Guest Mode enabled can block Device Detective from properly working. To turn off Guest Mode:

Navigate to Google Admin > Device Management.

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Navigate to Chrome Management.

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Navigate to Device Settings.

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Make sure that you have your top-level root organization selected on the left-hand menu. Scroll down to Sign-in Settings. Under Guest Mode, select Do not allow guest mode. Click Save. 

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Settings

Relay Settings

The Settings section of Relay allows you to set a variety of Relay settings and manage your Google users and Chrome extension.

You can access Settings by navigating to Settings in the main left-hand Relay navigation menu and then selecting one of the Settings sections.

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Blocking

The Blocking section of Relay allows you to set your Block Screen and add users with Override privileges.

You can access the Blocking section by navigating to Settings > Blocking in the main left-hand Relay navigation menu.

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Block Screen

The Block Screen section of Blocking allows you to set the block screen that a user will see upon attempting to visit a blocked site. All users who attempt to access blocked sites will see the block screen. Users with Override privileges will be able to override the category blocking the content for two hours in order to obtain access. Overrides will be covered later in this section. Navigate to Block Screen and click Edit to edit your Block Screen.

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On the Edit page, you will be able to customize your Block Screen. Utilize the left-hand navigation menu to customize a variety of options, including Accent Color, School or District Name, Body Text, and Footer Text. Click Save to save your changes, or Cancel to discard your changes. The following is the default Block Screen prior to customization.

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The following is a customized Block Screen for our Test District.

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Overrides

Users with Override privileges can override the category blocking the content for a set duration if they wish to access any blocked content. These users will be able to click an Override image on the Block Screen to override the block. Overrides only work for categories that allow Overrides (Internet Access >Rules)

You can add an Override by navigating to Overrides and clicking the green “+” sign to the right.

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The following box will pop up. Here you can search for any user within the Search box. Once you have identified the user, check the box to the left of their name and click Save.

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You will then see the user added to the Overrides list. You can delete any users’ override privileges by clicking the gray “x” to the right of their username. You can enable or disable Overrides for your entire staff by toggling the All Staff switch on (on) or off (84).

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You can determine if a category can be overridden or not by navigating to Internet Access > Rules > Categories. Here you can check the Override box next to any category in order to allow users to override it.

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Student Overrides

Create Student Override codes to allow staff to override blocked categories on student devices. Staff can click the override icon on the block screen and enter the override code.

  • Override Code – Name of the student override code (ex- english).
  • Description – Short description of the code (ex- Wikipedia override for English 9.3).
  • Times Used – The number of times the override was used.

Click the green “+” sign to the right to add a code to the list of Student Overrides. Enter a Code and Description and click Save to add the student override code.

Click the grey “X” to the right of the code name to remove the code from the list.

Chrome Extensions

The Chrome Extensions section provides instructions for deploying the Chrome Extension and setting up optional (but recommended) Google Admin Console settings. Deploying the Chrome Extension is the first step to setting up Relay and should be completed upon getting started. You can access the Chrome Extensions instructions by navigating to Settings > Chrome Extensions. You can also find detailed instructions here.

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In addition, optional extensions are available for tracking user and device locations.

Tracker collects a user’s location history from any device they are signed into and displays it in the Users section of Relay.

Device Detective helps recover lost or stolen devices. It runs as a full-screen kiosk app displaying a custom message, collects device location data, and shares it in Relay’s Device Detective section.

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Flagged Terms

The Flagged Terms section allows you to set up flagged terms and email notifications. Navigate to the Flagged Terms section clicking Settings > Flagged Terms.

What to Flag

Flagged Terms can be tracked when they appear on sites a user visits or when the user enters the term in a field or search box. Select Page Content to track Flagged Terms that appear on the page, or choose User Input to track terms as they are entered.

Importance and Danger

Flagged terms come in three levels: low, moderate, and high. The higher the level, the higher the danger level of the term. We came up with some flagged terms for our testing environment. As you can see, we’ve classified highly worrisome and offensive terms (ex. xxx, suicide, make bomb) as High. We classified a few more general terms (ex. sex, marijuana) as Moderate and a few terms that could potentially be innocent, but could also potentially be offensive or worrisome (ex. pot, hate, nude) as Low.

Creating Flagged Terms

Before you set up email notifications, you need to create flagged terms.

To individually add a flagged term, click the green plus sign to the right of the search box.

Enter your desired term and choose the level of severity. In the example, we entered murder as the term and chose a Low severity from the dropdown menu (we want the term to be flagged, since it could potentially be worrisome, but we also understand that a student could be searching for “murder” as part of a History or English class assignment.) Click Save.

You will now see the term added to the list of terms. Search for a term in the list by using the search box or delete any term from the list by clicking the gray “x” to the right of the term.

In addition, you can create and upload a list of flagged terms. Your flagged terms file must be saved as a CSV file and follow this “term, number” format. The numbers range from 1 to 3, 1=Low, 2=Medium, 3=High.

Ex.



Refer to this list of recommended Flagged Terms when creating your own list of Flagged Terms.

Click the import icon () to the right of Terms.

Click on Choose File, navigate to the directory where the CSV file downloaded, select the file, and click Import.

Once the terms are added or imported, you will see a long list with various danger levels under the Terms header.

Email Notifications

Email notifications notify you of users who search for flagged terms. You can assign any term to be flagged. These are usually unsafe, pornographic, or violent terms, as well as any other term that students should not be searching for, or a term that would raise concern if students were searching for it (ex. “suicide”.)

Once you have added your flagged terms, you can set up the type and frequency of email notifications detailing flagged terms being used by students. To set up an email notification, scroll to the top of the Flagged Terms page and click the green plus sign to the right of Email Notifications. 

Next, select the administrator that you want to send email notifications to by clicking the green plus sign to the right of their email address.

Note: When adding users, a badge differentiates school admins from district admins. 

On the Notification Preferences box, select the Danger Level of which you want the administrator to be notified. Selecting a Danger Level of will notify the administrator of every single instance of a user searching for a flagged term, no matter the severity. Selecting a Danger Level of will only notify the administrator of extensive use of flagged terms by a user. You will also need to select the Frequency of notifications (Immediately, Daily, or Weekly.) In our example, we selected every single Danger Level and immediate Frequency to instantly receive reports of all flagged term searches. You will need to determine the ideal settings for your organization. Click Save to save the email notification. Repeat this process for all other administrators that you want receiving email notifications.

The administrator’s email, Danger Level, and Frequency will now show under Email Notifications. You can edit a notification by clicking the mail address or delete a notification by clicking the gray “x” to the right of the notification.

Device Detective

The Device Detective section allows you to enable Device Detective for tracking lost devices, provides instructions for adding the corresponding Chrome extension to devices,  and setting a custom recovery message. You can access Device Detective Settings by navigating to Settings > Device Detective.

Important: Before enabling this feature, we recommend that schools obtain appropriate parental consent for its use with student Chromebooks when needed.

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You can enable or disable Device Detective by toggling the Enable switch.

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You can set a custom Recovery Message in the field under the Recovery Message section. This message will display on devices after they have been reported lost or stolen.

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User Management

The User Management section allows you to sync Relay with Google Admin. This imports your organizational units (OUs) or users from Google Admin console. You may want to complete this step if your organization uses email addresses that do not clearly define who the user is (ex. student IDs as e-mail addresses). Importing your OUs and users into Relay will clearly define who your users are in your reports. You can navigate to the User Management section by clicking Settings > User Management in the left-side navigation menu.

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Google Import

Under Google Import click Authorize.

You will be redirected to a Google page that will prompt you for permission to allow Lightspeed Systems to view organizational units on your domain. Click Allow.

Google Import options are now visible. To import your groups and users:

  1. Under Data , either choose Structure Only (the structure of your organization – groups) or Structure & Users (the structure of your organization as well as your users).
  2. Under Organizations select the organizations you want to import.
  3. Click Import

The following example shows organizational units for our sample district. Your options will look different and will be based on your district and schools.

Once you click Import, you will receive a notification that importing is in progress.

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After importing, you can enable nightly sync with Google by checking the Nightly Import box. You can also always perform a manual import by clicking Import Now.

Once your structure and/or users are imported, you will be able to see them by clicking the Group Switcher to the right of Home on the Relay Dashboard.
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Navigate to the school or schools you imported, and you will be able to see the structure within each school.

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Parent Reports

Relay can email parents a weekly report of their student’s web activity. This report includes the student’s usage percentage, top searches, top websites, blocked websites, and daily time online.


Note: The usage percentages listed at the top of this report fall between the following times: Before School (5-8 a.m.), During School (8 a.m. – 4 p.m.), After School (4-8 p.m.), and Late Night (8 p.m.- 5 a.m.).

Set Up Parent Reports

Before importing the list of parent recipients, create the list in a CSV file format. Download and refer to this example when creating the list.

Click on Import, choose your recipients list file, then click Import again.

Tip: Keep a copy of the recipients list and update or edit the file when users need to be added or removed.

Admin Tools

You will also have the option to organize your users and groups granularly through Launch Admin Tools. You can learn more about importing users via Launch here.

Note: You need to enable API Access for Google sync to work.

In the Google Admin console, navigate to Security > API Reference and check the Enable API Access box under API access.

Relay and Web Filtering

You can use Relay with another network filter, but you should remove other Chrome extension-based filters before using Relay.

If you want to use Relay on Chromebooks that are on a filtered school network, you need to ensure that the URLs required for Relay are unblocked by the filter.

Unblocking these URLs will ensure that Relay can connect to our cloud services. When devices are on the filtered school network, they will be filtered by both Relay and the Web Filter. When devices are off the school network, they will be filtered by just Relay.

If you are using Relay together with the Lightspeed Web Filter. Read this article to learn how to maximize your filtering.

FAQ

1) Is Relay intergrated with the Lightspeed Systems Rocket appliance?

-No! Relay is completely standalone. Relay is specifically designed for Google devices and provides the best reporting and control options available on the market!

2) Does Relay allow recategorization?

-Unlike the Rocket, Relay does not allow recategorization. Instead, Relay utilizes Custom Allow and Block lists that are simple to use, easy to control, and easy to audit.

3) I pushed the Relay extension to my devices, but I do not see it. Where is it?

-The Relay extension appears as Relay.  You should see it in your Chrome Extensions.

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4) How often does the Relay Extension check with Relay to see if there is a policy change?

-The Relay Extension checks with relay every 5 minutes to see if there’s a policy change. Please allow five minutes for changes made in Relay to process. You can learn more about testing Relay here.

5) Can you set different policies for different groups within Relay?

-Yes you can! Learn more here.