Relay

Relay for Chrome – Comprehensive

Navigation

Please make sure to review the Relay – Getting Started course before beginning the Comprehensive course.

Navigating Relay is easy. Relay was developed to be an exceptionally user-friendly environment.

Navigate to relay.school to log into Relay. You will log in using your Google, Microsoft or Lightspeed  Systems credentials.

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Once you are logged in, you will be automatically taken to the dashboard. You can navigate to any section of Relay by using the left-hand navigation menu. You can log out of Relay at any point by clicking the key icon at the bottom of the left-hand menu.

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The first four categories in the left-hand navigation menu (Dashboard, Users, Reports, and Internet Access) are district/school/group specific. Data within these categories will only pertain to where you are within the Relay navigation hierarchy. The bottom four categories (Audit Log, Flagged Queue, Device Detective, and Settings) are universal and will always show information that pertains to your entire organization.

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By default, Relay will show you data for your top level school or district. You can easily navigate between schools, classes, and even users by clicking the navigation button (156) on the top left of each Relay section.The navigation button will open your district/school hierarchy. You can learn how to import your hierarchy from Google in Lesson 4 of our Relay – Getting Stated course.

You can switch which group you are in by clicking on any group. Some groups will have subgroups. You can choose to navigate as deep as your hierarchy allows. Click on any group to open subgroups, click on any subgroup to display data for that subgroup. In the example below, we navigated to our North Elementary school (group) and the Music class (subgroup).

The navigation menu will always display which group you are currently in. All of the data shown in Relay will correspond directly to the group you are in.

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You can navigate away from the current group to other groups by either clicking the navigation icon or by clicking on any part of the hierarchy within the navigation menu. (In the example below, clicking on Touring Magnet School will take us to that specific school,  while clicking on Home will take us back to our top level district view.)

Note: Navigate to the Google Classroom group to see all groups added by a Google Classroom Sync. This option only appears after a Google Classroom Sync is performed.

If you’re a holder of a Privileged Admin account (with Relay licensing on both parent and child organizations), you will now have access to a dropdown to switch between your various organization in the top of the left side menu.

Dashboard

The Relay Dashboard provides an overview of all internet activity. The Dashboard is the hub, which guides you to key reports, website activity, and flagged content and users.

You can access the Dashboard by clicking on Dashboard on the main Relay left-hand navigation menu. You will also be automatically redirected to the Dashboard once you log into Relay.

Note: The dashboard is cached for 45 minutes.

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The Dashboard corresponds to a particular time period. By default, the Dashboard will show usage data from the past week. You can change the time period by clicking on the date dropdown menu. You can select Today, Last 7 Days, Last 30 Days, or enter a custom range in the Custom Dates field. Click Apply to save your date range.

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The Dashboard is divided into five distinct widgets:

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1. The first widget shows statistical data from key individual reports. Each square within the widget represents a separate report. Clicking on each square will take you directly to that report. Each report can also be found under the Reports dropdown in the main Relay left-hand navigational menu.
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The reports are:

a. Users: The number of active users for the selected time period. Upon opening, the report also shows the number of website visits per user. Click on a user name to access a detailed report including flagged content searches, full website history, location history (if the Tracker Extension is enabled), and user details (school, grade, group memberships, and more).
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b. Websites Blocked: The number of websites blocked during the selected time period. Upon opening, the report also shows the website visited, its category, the number of blocks, and the number of users visiting the website. Sort by any column head (website, category, blocks, users) and drill down for user names by clicking the users count.
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c. Searches: The number of searches performed by users during the selected time period. Upon opening, the report also shows the specific search term, the number of searches, and the number of users performing each search. Drill down for user names by clicking the users count.
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d. YouTube Videos: The number of videos watched by users during the selected time period. Upon opening, the report also shows the title of the video, the number of views, and the number of users that watched each video.

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e. Overridden: Blocked websites that have been overridden by users with override privileges. The report identifies which websites were overridden, which category they belong to, how many times they were overridden, and which users performed the overrides.

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2. The Website Activity widget shows the number of websites visited within the selected time period in graph form. Hovering your mouse over any point in the graph will show the exact number of websites visited during that day.

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3. The Flagged Content widget shows content that has been flagged as potentially dangerous or worrisome based on your Flagged Terms list (Settings > Flagged Terms), including the website flagged, the number of links, the number of users visiting the website, and the danger level of the flagged content.

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Upon opening, the report also shows the exact list of websites flagged, as well as the keywords that caused the flag, and the user who was visiting the flagged site.

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4. The Top Websites widget shows the websites most visited by users during the selected time period.

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Upon opening, the report shows a longer list of top websites.

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5. The Flagged Users widget shows users having viewed the most flagged content, as well as the number of flags and the danger level of the content viewed.

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Upon opening, the report shows a longer list of flagged users.

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You can learn more about Reports here.

Users

The Relay Users section provides a complete overview of your users, including usernames, user types, grades, groups, and location.

You can access the Users section by clicking on Users on the main Relay left-hand navigation bar.

You can search for individual users in the search bar located at the top left of the Users section.

You can also navigate between users by using the back/forward gray arrows on the top right of the Users section, or by typing in the page number directly into the number field and pressing Enter on your keyboard.

The Users section is divided into five fields:

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1. Name: The user’s full name (last, first)

2. User Type: Type of user (student/staff)

3. Grade: The grade the student is in/the grade the staff member teachers

4. Groups: The number of groups the user is in

5. Location: The device’s location (if the Tracker extension is enabled)

You can sort each field alphabetically  or numerically in ascending or descending order by clicking the each field header.

Ex. 1: Ascending sorting by Name

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Ex. 2: Descending sorting by Grade

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Clicking on an individual user opens up the the user field on the right-hand side of the Users section. The box displays reporting statistics and information pertinent to that specific user.

The user box is divided into four sections.

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1. Flagged Content: Flagged keywords (that the user directly searched for or that appeared in a site the user browsed), including the terms, the danger level of the terms, and the number of flags. You can select the date range for this report on the individual user level by clicking the right-hand date dropdown menu. You can export the user’s Flagged Content as an emailed report by clicking the export button to the right of the date range. You can scroll between flagged content by utilizing the back and forward arrows at the bottom right of the user box.

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2. Websites History: Websites visited by the user, including the date and time the site was visited, the website (you can visit the website by clicking the link), the duration of the visit, and whether the website was blocked or not. You can select the type of website (All, Blocked, Documents, Searches, or YouTube Videos) from the left-hand dropdown menu. You can select the date range for this report on the individual user level by clicking the right-hand date dropdown menu. You can export the user’s Website History as an emailed report by clicking the export button to the right of the date range You can scroll between flagged content by utilizing the back and forward arrows at the bottom right of the user box.

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3. Location History: Shows the device’s location (if the Tracker extension is enabled), including a zoomable Google map that shows the approximate location of the device, as well as general location history by time and date.

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4. Detail: Shows user details, such as email, school, grade, user type, SIS ID (if applicable), and Group membership.

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You can exit the individual user view and return to the general user list by either clicking the user’s name on the left-hand side or by clicking the “x” on the top right of the user box.

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Reports

The Reports section of Relay provides you with a variety of reports that report on all aspects of Relay usage. Reports is the most robust and main section of Relay. All other Relay sections work together to feed information into Reports.

Relay features a variety of reports, including Blocked, Flagged, Overridden, Apps, Searches, and YouTube Videos. Together, Reports will give you absolute control over your network and an overall and in-depth overview of all user behavior.

All reports can be exported in .CSV format.

You can access Reports by navigating to Reports in the main Relay left-hand navigation menu selecting any report.

Blocked

The Blocked report lists all blocked websites, the category to which the websites belong, the number of blocks, and the number of users who attempted to access each blocked website. You can open the Blocked report by navigating to Reports > Blocked. You can use this report to see which blocked websites your users are attempting to access, to see how the top blocked websites are categorized, and to see exactly which users are accessing blocked websites.

You can set the date range for the report by clicking the data box on the top right and selecting one of the presets (Today, Last 7 Days, Last 30 Days) or inputting a custom date range. Click Apply to apply the date range.

You can export the report in email form by clicking the export button. You will receive a confirmation that the report is processing.

The report lists blocked websites under the Website column, the category to which each websites pertains under the Category column, the number of blocks under the Blocks column and the number of users who attempted to access the blocked site under the Users column. You can sort the results in ascending or descending order by Website, Category, Blocks, or Users by clicking the corresponding column header.

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You can use the gray navigation keys at the bottom of the report to navigate between report pages.

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You can search for a specific website or category by clicking the dropdown menu to the left of the search box, selecting Website or Category, and then typing in the desired website or category and pressing Enter on your keyboard.

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We searched for youtube.com in the example below. Note how Relay gave us all search results containing youtube.com as part of the URL. Click the gray “x” to the right of the search term within the search box to cancel your search.

Clicking on the number under the Users column will show you exactly which users navigated to the blocked site.

Flagged

The Flagged report identifies all search terms and page content that has been flagged as inappropriate, their danger level, the number of flags, and the number of users who searched for the specific term. You can open the Blocked report by navigating to Reports > Flagged. You can use this report to see what your top flagged terms are, which flagged terms are associated with which danger level, the number of times each flagged term gets searched, and which specific users search for each flagged term.

You can set the date range for the report by clicking the data box on the top right and selecting one of the presets (Today, Last 7 Days, Last 30 Days) or inputting a custom date range. Click Apply to apply the date range.

You can export the report in email form by clicking the export button. You will receive a confirmation that the report is processing.

The report lists flagged terms under the Terms column, the danger level to which each websites pertains under the Danger column, the number of flags under the Flags column and the number of users who attempted to access the blocked site under the Users column. You can sort the results in ascending or descending order by Terms, Danger, Flagsor Users by clicking the corresponding column header.

You can use the gray navigation keys at the bottom of the report to navigate between report pages.

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You can search for a specific term by typing it in the Search field and pressing Enter on your keyboard.

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We searched for Bomb in the example below. Note how Relay gave us all search results containing Bomb as part of a search or web page. Click the gray “x” to the right of the search term within the search box to cancel your search.

Clicking on the number under the Users column will show you exactly which users searched for the flagged term. Here are our users who searched for Suicidea flagged term in the High category.

Clicking on a flagged term will show exactly where the flagged term generated. The following are sites that generated a flag for Suicide. Clicking on any URL from the list will take you directly to the site.

Overridden

The Overridden report identifies all blocked websites that were overridden by users with Override privileges, as well as the category into which the website is categorized, the number of overrides, and the number of users who generated the override. You can open the Overridden report by navigating to Reports > Overridden. You can use this report to see what your most common overridden websites are, which categories contain the most overrides, and which users are overriding the blocked websites.

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You can set the date range for the report by clicking the data box on the top right and selecting one of the presets (Today, Last 7 Days, Last 30 Days) or inputting a custom date range. Click Apply to apply the date range.

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You can export the report in email form by clicking the export button. You will receive a confirmation that the report is processing.

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The report lists overridden websites under the Origin Website column, the category into which the website is classified under the Category column, the number of overrides under the Overrides column, and the number of users overriding the website under the Users column. You can sort the results in ascending or descending order by Origin Website, Category, Overrides, and Users  by clicking the corresponding column header.

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You can use the gray navigation keys at the bottom of the report to navigate between report pages.

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You can search for a specific Website or Category by clicking on the dropdown menu to the left of the Search bar, typing in the desired term, and pressing Enter on your keyboard.

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We searched for Gambling under Category in the example below. Note how Relay gave us all search results that fall within the Gambling category. Click the gray “x” to the right of the search term within the search box to cancel your search.

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Clicking on the number under the Users column will show you exactly which users searched for the flagged term.

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Clicking on the URL under the Origin Website column will take you directly to the website the user visited.

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Apps

The Apps report identifies all apps that have been installed by your users, a description of the app, the app’s version number and the number of times it was installed . You can open the Apps report by navigating to Reports > Apps. 

You can set the date range for the report by clicking the data box on the top right and selecting one of the presets (Today, Last 7 Days, Last 30 Days) or inputting a custom date range. Click Apply to apply the date range.

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You can export the report in email form by clicking the export button. You will receive a confirmation that the report is processing.

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The report lists app names under the Apps column, a description of the app under the Description column, the app’s version number under the Version column and the number of users who installed the app under the Installs column. You can sort the results in ascending or descending order by Apps and Installs by clicking the corresponding column header.

You can use the gray navigation keys at the bottom of the report to navigate between report pages.

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You can search for a specific app by typing all or part of the name in the Search field and pressing Enter on your keyboard. We searched for Google in the example below. The results showed us all apps that contain google as a part of their name. Click the gray “x” to the right of the search term within the search box to cancel your search.

Searches

The Searches report identifies all user searches, including the search term, the number of times it was searched, and the number of users who searched for it. You can open the Searches report by navigating to Reports > Searches. You can use this report to see what your most popular searches are, what your users are searching for, and which users are searching for specific search terms.

You can set the date range for the report by clicking the data box on the top right and selecting one of the presets (Today, Last 7 Days, Last 30 Days) or inputting a custom date range. Click Apply to apply the date range.

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You can export the report in email form by clicking the export button. You will receive a confirmation that the report is processing.

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The report lists search terms under the Search Terms column, the number of searches under the Searches column, and the number of users who attempted each search under the Users column. You can sort the results in ascending or descending order by Search Terms, Searches or Users by clicking the corresponding column header.

You can use the gray navigation keys at the bottom of the report to navigate between report pages.

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You can search for a specific search term by typing it in the Search field and pressing Enter on your keyboard. We searched for how in the example below. Note how Relay gave us all search results containing how as part of the search term. Click the gray “x” to the right of the search term within the search box to cancel your search.

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Clicking on the number under the Users column will show you exactly which users searched for the flagged term.

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Videos

The Videos report identifies all videos watched by your users, including the video title, the number of views, and the number of users that watched the video. You can open the Video report by navigating to Reports > Videos. You can use this report to see which videos your users are watching, what the most popular videos are, whether or not your users are watching inappropriate videos, and which users are watching which videos.

You can set the date range for the report by clicking the data box on the top right and selecting one of the presets (Today, Last 7 Days, Last 30 Days) or inputting a custom date range. Click Apply to apply the date range.

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You can export the report in email form by clicking the export button. You will receive a confirmation that the report is processing.

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The report lists video titles under the Titles column, video views under the Views column, and the number of users who viewed each video under the Users column. You can sort the results in ascending or descending order by Terms, Danger, Flagsor Users by clicking the corresponding column header.

You can use the gray navigation keys at the bottom of the report to navigate between report pages.

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You can search for a specific video by typing it in the Search field and pressing Enter on your keyboard. We searched for how in the example below. Note how Relay gave us all search results containing how as part of the video title. Click the gray “x” to the right of the search term within the search box to cancel your search.

Clicking on the number under the Users column will show you exactly which users viewed the video.

Clicking any video name under the Title column will take you directly to that video on YouTube.

Internet Access

The Internet Access section of Relay controls internet access, Google search settings, and YouTube search settings. You can use this section to determine which websites your users can access, whether you want to enforce Google SafeSearch or not, and to set various in-depth YouTube settings.

As you learned in the Relay – Getting Started course, setting your Rules is an essential step in initial Relay setup. The access rules prevent unwanted traffic from reaching your network and provide a first layer of protection.

Default Rules

The Internet Access section allows you to set basic Google SafeSearch and Bypass settings. You can find these options by navigating to Internet Access > Default Rules and scrolling to General.

Here you can set several distinct Google settings.

  • Toggle Force Google SafeSearch if you want SafeSearch to be forced on all your user searches.
  • Toggle Filter Google image search thumbnails if you want thumbnails from websites in your blocked categories and Custom Block List blocked.
  • Toggle Restrict Access to Google apps if you only want to allow access to specific Google apps domains. Add domains that you wish to allow to the Allow Google apps domains box, separating each domain with a comma. This function is only supported with version 2.1.15 (and higher) of the Relay extension.
  • Toggle Bypass rules on failure to allow traffic to pass through if an allow/block decision cannot be made.
  • Toggle Filter and Report for Chromebooks only to filter and report only on users using Chromebooks. The report will ignore users that are logged in on the Chrome browser on other operating systems.

You can lock General settings by clicking on the circle or arrow to the right of the settings and selecting Lock. These settings will lock for each subsequent group within the Relay hierarchy.

Upon initial setup, you should also review the default Categories.

The Categories can be found under Internet Access > Default Rules in the main Relay left-hand navigation bar.

You can toggle a category on/off by clicking the button to the left of the category name.

  • A green circle showing a checkmark that is right-aligned indicates that the category is on and accessible. (15)
  • A red circle that resembled a stop sign that is left-aligned indicates that the category is off and blocked. (16)

You will need to determine which Categories you want to allow and which you want to block. Each category provides a description of the types of sites within it. If you are unsure how a site is categorized, you can scroll to the top of Rules and search for the site within the Enter a website to check… search bar.

Enter the website URL into the search bar and click Check. In the following example we searched for www.facebook.com. The results show that Facebook is categorized as forums.social_networking. 

You now know that you need to block the forums.social_networking Category if you want to block Facebook (or allowed if you want to make it accessible.)

Video Rules

Note: Smart Play is currently a beta release. This feature is fully functional and fully tested and is in use by schools around the world and can be used safely in the classroom. We will keep it in beta for an extended period of field use in order to fine-tune database categorizations with real-world usage.

Relay puts comprehensive YouTube and video controls right at your fingertips. With Relay’s Video settings, you have full control over your users’ interactions with YouTube. Relay allows you to allow or block specific videos and channels, set a variety of options, and block or allow entire content categories. In addition, Relay provides you with the option to use Smart Play, an education-focused machine-learning categorization of videos that allows educational videos and always blocks adult videos.

Relay allows you to use Smart Play to fully customize and control YouTube content.

Lightspeed Systems Smart Play is the best way to manage videos for your users.  We’ve taken our machine learning AI database engine and turned it loose on YouTube to accurately categorize videos. You can easily and safely allow educational videos in just a click.

Smart Play helps you:

  • Save time – no need to create and maintain manual lists
  • Improve learning – no blocking educational videos; no frustrating users as they try to teach and learn
  • Maintain safety and acceptable use – you don’t need to open all of YouTube to get the good stuff

You can access the Videos section by navigating to Internet Access > Video Rules.

The Video Rules section starts off with two key options: Allow or disallow YouTube and enable or disable Smart Play. Your first choice is whether you want your users to be able to browse youtube.com, period. By default, YouTube is allowed. You can completely disable YouTube by selecting the Block YouTube option from the dropdown menu. Otherwise, keep the Allow YouTube option selected. The Allow YouTube option allows complete access to YouTube with safety controls and settings you can customize. The Block YouTube option disables YouTube, only allowing access to videos that are directly shared with them by teachers or those embedded on an allowed site.

Smart Play

You can enable Smart Play by toggling the switch to the right of Smart Play. Once Smart Play is enabled, you will also have the option to allow other videos (videos that are not categorized and therefore not filtered by Smart Play. We recommend that you leave this option disabled for students. You may opt to enable it for teachers in order to allow access to non-educational and uncategorized content.)

Note: Categories are not available if Smart Play is enabled as Smart Play overrides YouTube’s native categories. We recommend using Smart Play over YouTube Categories as Smart Play intelligently categorized videos while YouTube categories are set by video uploaders, who do not always set categories correctly.

Smart Play Student View

The following is a sample student view of YouTube when Smart Play is enabled and YouTube browsing is allowed.

Videos that fall into your Allowed Categories/Lists will display their thumbnails and will play normally when opened by a student.

Videos that fall into your Blocked Categories/Lists will display a green blocked sign. If a user clicks on them, a block page will be displayed.

Smart Play Tips

Tip: Do not add youtube.com to your Custom Allow or Custom Block Lists.
Tip: Do not use youtu.be short URLs for Custom Allow and Custom Block Lists. Use the full URL.
Tip: Enable the option to block unknown videos for students. You may want to disable it for teachers/other users.
Tip: You can't locally allow/block topics
Tip: Add teacher/district YouTube channels to your Allow list. That way, curated content can easily reach students as videos are added to the channel.
Tip: You can see how a video is categorized by searching for it in the top search bar.

 

Smart Play vs. YouTube Restricted Mode

Smart Play offers better functionality and is easier to use than YouTube Restricted Mode.

The following table show differences between YouTube’s Restricted Mode and the Smart Play function of the Web Filter.

YouTube Restricted Mode Smart Play
Cannot be easily customized. Can be easily customized with local recategorization.
Channel and video classification handled by YouTube. Channel and video classification handled by Lightspeed’s dedicated team
Limited individual video/channel classification control Full individual video/channel classification control with Custom Allow and Block Lists
Cannot specifically block uncategorized videos. Can specifically block uncategorized videos.
No reporting functions. Ability to run reports that directly show YouTube activity.
Note: Although Smart Play is the superior solution, you can still opt to use YouTube Restricted Mode instead of Smart Play if you believe that it is a better solution for your specific set up. Make sure to turn YouTube Restricted Mode on and Smart Play off if you chose to do so.

 

YouTube Options

The YouTube Options section is divided into four parts:

  • 1. YouTube ControlsVarious YouTube options, including Restrict Mode, hiding comments, and hiding the sidebar.
  • 2. YouTube Categories: YouTube video categories that you can choose to allow or block.
  • 3. Custom Allow List: Videos and channels that are always allowed, even if they are flagged or belong to blocked Categories.
  • 4. Custom Block ListVideos and channels that are always blocked, even if they belong to allowed Categories.

 

Custom Allow and Block Lists

The Custom Allow and Custom Block lists allow you to manually block or allow certain videos and channels. You can see which videos and channels are currently on your lists by clicking the Videos and Channels buttons under each category (the number next to the button identifies how many videos or channels are currently in the category.) Click View All to view all videos and channels within a category and to allow videos within these categories in After School Rules.

You can add videos and channels to the Custom Allow or Custom Block lists by clicking the green “+” sign to the right.

The following box will pop up. Copy the URL of the YouTube video (or entire channel!) you want to allow and paste it into the Link field. Click Allow. 

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You will then see the video under the Custom Allow List category. The videos/channels in the list are shown chronologically by last added.

Click on the gray “x” to the right of any video/channel in order to delete it from the list.

Now, let us say that you have the Music category as allowed, but want your users to not be able to access a particular video that is categorized as Music. In this case, you will have to add that video to the Custom Block List list.

You can add Blocked Videos & Channels by clicking the green “+” sign to the right.

The following box will pop up. Copy the URL of the YouTube video (or entire channel!) you want to allow and paste it into the Link field. Click Block. (In this example, we’ll be blocking the video link for Nickleback’s song “Photograph”.)

You will then see the video under the Blocked Videos & Channels category. The videos/channels in the list are shown chronologically by last added.

Click on the gray “x” to the right of any video/channel in order to delete it from the list.

You can enable Custom Allow and Block List functionality in After School Rules by clicking View All and then toggling the Enable for After School Rules option.

This will make all the videos and channels in both your Custom Allow and Custom Block lists available in After School Rules. You should use this option if there are certain videos or channels that you do not want your users to access during school, but do not mind them accessing after school. The Enable for After School Rules option utilizes your Custom Allow List when After School Rules is activated.

Therefore, if you would like to have another Custom Allow/Block List configuration that is different from your currently used lists, you will need to create a new group for After School Rules, populate it with the same users, add the videos/channels that are usually found in your Custom Block List to your Custom Allow List, and toggle the Enable After School Rules option.

 

YouTube Controls

The Relay YouTube section also allows you to set several YouTube Controls. You can toggle the options by moving the switch either on (on) or off (84).

YouTube Controls include:



1. Force Restricted Mode: This option enables YouTube’s Restricted Mode, which hides any videos that YouTube determines to be inappropriate. You can learn more about Restricted Mode in this YouTube help video.

Note: Restricted Mode should be disabled if Smart Play is enabled.

2. Hide Featured Videos on Channels. When enabled, this option will hide the featured autoplay video found at the top of a YouTube channel.

3. Hide Video Thumbnails. This option hides video thumbnails on YouTube.

Note: This option should be disabled if Smart Play is enabled, as Smart Play will automatically hide all blocked thumbnails.

4. Hide Comments: This option hides comments on YouTube videos as well as discussion comments. YouTube allows Google+ users to leave comments on the bottom of each video. These comments are usually not moderated and tend to contain offensive language.

5. Hide Sidebar: This option hides the YouTube sidebar, which contains related videos. These related videos are determined by a complex algorithm that suggests videos related to the video currently being watched as well as videos that the user might find interesting based on their browsing history. These videos could at times be of an offensive or distracting nature, or could contain videos that are in your blocked categories.

We recommend enabling options 2, 4, and 5 if using Smart Play. We recommend enabling all options if not using Smart Play.

Categories

You can see all categories by clicking the Show YouTue Categories text under YouTube Controls.

This will show you a list of YouTube categories:

YouTube classifies each channel and each video into a distinct category, such as Film & Animation, Music, Shows, Education, etc. Relay now allows you to completely block videos and channels that fall into any individual category.

You can determine which category a YouTube video falls into by clicking Show More in the video description (under the video.)

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For example, the video above (a musical based on the works of Shakespeare) falls into the Music category.

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Let us say that you have determined that you do not want your users to access any videos in the Music category. Find the Music category under Categories and toggle the switch to block (73). Similarly, you can allow something by toggling the switch to allow (75). All categories are initially allowed by default.

Similarly to the Custom Allow List and the Custom Block List, the YouTube section allows you to allow (or block) particular videos or channels, even if they are in an otherwise blocked (or allowed) category.

For example, let us say that you have the Music category blocked (just like in the example above), but want to allow the “The Complete Works of William Shakespeare” video. The video is categorized as Music, and therefore will be blocked by the Categories option. You can allow this video, while keeping all other Music videos blocked by adding it to the Custom Allow List list.

Overrides

The Allow Overrides section allows designated users to override any video blocks except those in the Custom Block List and those blocked by Smart Play. You can enable the Allow Overrides optino by toggling the switch on. You can set override users in the Users section of Relay.

 

YouTube Hierarchy

A hierarchy controls allowing or blocking YouTube categories, channels, and videos:

1) Smart Play overrides any other setting as long as Restricted Mode is turned off (Restricted Mode should always be turned off when using Smart Play.) Smart Play Allowed and Blocked lists override Smart Play categorization.

2) If you are not utilizing Smart Play, then YouTube’s Restricted Mode overrides any other setting. If you have the Enable YouTube’s Restricted Mode option turned on, then every single video categorized as “restricted” by YouTube will be blocked, even if it is within an allowed category or placed in the Allowed Videos & Channels list. Practically all videos that YouTube categorizes as “restricted” are of no educational merit, so you should not encounter a scenario in which you want to allow a restricted video.

3) The Allowed Videos & Channels and Blocked Videos & Channels lists override Categories. A channel or video that appears in one of these lists will always be either allowed or blocked (depending on which list it is in), no matter if the Category it is in is allowed or blocked. Ex: If you have the Films & Animation category allowed, but have a YouTube video within that category in the Blocked Videos & Channels list, then the video will always be blocked. Similarly, if you have the Films & Animation category blocked, but then have an educational film within that category in the Allowed Videos & Channels list, then the video will always be allowed.

4) The Allowed Videos & Channels list always overrides the Blocked Videos & Channels list. You can have an entire channel in the  Blocked Videos & Channels list, but if you have a single video from that channel in the Allowed Videos & Channels list, the video will still be allowed.

The following example illustrates how all three non-Smart Play hierarchy settings work together:

Let us suppose you have the Films & Animation Category as allowed and have the Enable YouTube’s Restricted Mode option enabled. Instantly, all videos that are labeled as “restricted” by YouTube within that category are blocked, no matter what. Next, let us suppose that you have an entire Channel, “Shakespeare Films for Adults” (which falls into the Films & Animation category), in your Blocked Videos & Channels list because the majority of the videos in the channel are inappropriate… but, a teacher wants to show a single video of a film form that channel which contains age-appropriate content. You therefore place that single video into the Allowed Videos & Channels list. As a result, the entire “Shakespeare Films for Adults” channel is blocked, but the single video of the appropriate film from the channel is allowed.

Note: Even though the Allowed Videos & Channels and Blocked Videos & Channels lists override Categories, Sealed Categories (categories that you are not able to toggle on/off, such as the “Offensive” category, which contains highly offensive material, and the “Illicit” category, which contains illegal pornographic material) override all lists.

After School Rules

Relay’s After School Rules are rules that you can apply in place of the Default Rules based on scheduling or IP range. These are typically used to control filtering when student devices are off-campus.

Note: After School Rules utilize your public IP address.

You can navigate to After School Rules by going to Internet Access > After School.

On the After School Rules page, you can enable the rules by adjusting the slider. You can select Off (disabled), Scheduled, or Off Campus. 

You can set After School Rules for all of your campus networks. Click the network button to the right of the toggle options to set your networks.

The following box will pop up. Enter your network name in the Network box and your Classless Inter-Domain Routing (CIDR) number in the CIDR box. Select your predefined CDRI switch from the dropdown menu. Click Add.

You will then see your network in the Network list. Add as many networks as necessary. You can delete a network from the list by clicking the gray x to the right of the network CIDR.

Note: The CIDR is a range of IPs. Example: If your IPs range from 192.168.1.0 to 192.168.1.25, your CIDR is 192.168.1.0/25. You can use this tool to determine your CIDR.

Once you have added your networks, you are ready to set your options.

Note: The options set will apply to the Scheduled and the Off Campus After School Rules. You can still set desired behaviors and options when After School Rules is set to Off, but these will not apply until After School Rules is set to either Scheduled or Off Campus. 

Scheduled After School Rules

You can set Scheduled After School Rules by selecting the Scheduled option on the top toggle.

Once toggled, the schedule grid will appear. Here you can set the exact schedule for your rules. You can set the schedule for the regular week (Mon-Fri) and for the weekend (Sat, Sun.) Type in the start time into the Start field and the end time into the End field.

The rules set below will only apply during the periods specified in the schedule grid above.

Off Campus After School Rules

You can set Off Campus After School Rules by selecting the Off Campus option on the top toggle.

When Off Campus is selected, rules specified below will automatically apply when student devices leave the networks that were specified as Campus Networks in the step above.


The After School Rules section is divided into three categories: General, Videos, and Categories.

General
The General section allows you to set Internet Access and Reporting options. Under Internet Access, you can determine if you want your users’ after school internet access to be:

Off – Internet access will be completely off and your users will not be able to access the internet on their devices.

Filtered – Users will have internet access, but it will be filtered based on your Relay rules.

Unfiltered – Users will have internet access, and it will be completely unfiltered with none of your Relay rules applying.

The General section also allows you to enable or disable Reporting. When enabled, internet activity will be recorded and reported in the Reports section of Relay. When disabled, no internet activity will be reported. You can enable and disable this option by toggling the switch.

In addition, the General section allows you to Filter and Report for Chromebooks only. This feature is useful if you only want reports on data generated by Chromebooks, while ignoring all other operating systems.

Videos

The Videos section allows you to set after school video rules for your users. These settings are similar to those found in the Video Rules section of Internet Access > Video Rules. Your first choice is whether you want your users to have access to YouTube, period. By default, YouTube is allowed. You can completely disable YouTube by selecting the Block YouTube option from the dropdown menu. Otherwise, keep the Allow YouTube option selected.

You can enable Smart Play by toggling the switch to the right of Smart Play. Once Smart Play is enabled, you will also have the option to allow other videos (videos that are not categorized and therefore not filtered by Smart Play. We recommend that you leave this option disabled.) Learn more about Smart Play in the Internet Access > Videos documentation.

Clicking the Show YouTube Options button will show you the YouTube Controls options.

Note: Categories are not available if Smart Play is enabled as Smart Play overrides YouTube’s native categories. We recommend using Smart Play over YouTube Categories as Smart Play intelligently categorized videos while YouTube categories are set by video uploaders, who do not always set categories correctly.

These options are the same as those found under Internet Access > Videos. Controls include:

1. Force Restricted Mode: This option enables YouTube’s Restricted Mode, which hides any videos that YouTube determines to be inappropriate. You can learn more about Restricted Mode in this YouTube help video.

Note: Restricted Mode should be disabled if Smart Play is enabled.

2. Hide Featured Videos on Channels. When enabled, this option will hide the featured autoplay video found at the top of a YouTube channel.

3. Hide Video Thumbnails. This option hides video thumbnails on YouTube.

4. Hide Comments: This option hides comments on YouTube videos. YouTube allows Google+ users to leave comments on the bottom of each video. These comments are usually not moderated and tend to contain offensive language.

5. Hide Sidebar: This option hides the YouTube sidebar, which contains related videos. These related videos are determined by a complex algorithm that suggests videos related to the video currently being watched as well as videos that the user might find interesting based on their browsing history. These videos could at times be of an offensive or distracting nature, or could contain videos that are in your blocked categories.

We recommend enabling all of the YouTube Options in order to ensure proper and safe YouTube usage by your users.

Categories

YouTube classifies each channel and each video into a distinct category, such as Film & Animation, Music, Shows, Education, etc. Relay now allows you to completely block videos and channels that fall into any individual category. You can enable or disable each individual category by toggling the corresponding switch. You can learn more about YouTube Categories in the Internet Access > Videos section.

Click Show All Categories at the bottom of the Categories list to see all categories.

Note: When an After School Rule policy is in effect, the Default Rule Checker is set to check against a currently active user policy. Custom Allow and Custom Block lists can be turned on for After School Rules and can then be referenced by the Default Rule Checker.

Custom Allow List

What happens if you want to allow your users to access Facebook, but want to block other websites within the forums.social_networking category, such as Myspace, Pinterest, and Instagram? You can easily do so by adding www.facebook.com to your Custom Allow List.

You can access the Custom Allow List by navigating to Internet Access > Custom Allow List on the main Relay left-hand navigation menu.

You can add any site to the Custom Allow List. Sites in the Custom Allow List are never blocked or flagged. To add a site, type the site’s URL in the Search/Add bar and press Enter on your keyboard.

Verify the URL (www.facebook.com in the example below) and click Add.

You will see the site being added to the Custom Allow List. You can remove any site from the Custom Allow List by clicking the gray “x” to the right of the URL. You can determine whether the site will generate flags in reports by checking or unchecking the Allow Flagging box. Custom Allow List sites are ordered by date added. You can navigate between sites by using the gray navigation arrows at the bottom of the list. You can import a list (.csv or .txt) of websites by clicking the Import button (68). The file should contain one URL per row/line and no more than 500 rows/lines.

You can enable Custom Allow Lists for After School Rules by toggling the Enable for After School Rules switch. This will allow the Default Rule Checker to check against the Custom Allow List while After School Rules are on.

Note: Do not include a subdomain, not even www., unless you want to treat subdomains differently. For example, any allow rule for Wikipedia.org will allow every subdomain including en.wikipedia.org, fr.wikipedia.org, and so on. In contrast, allowing www.cliffsnotes.com will not automatically allow cliffsnotes.com. However, allowing cliffsnotes.com will also allow the subdomain www.cliffsnotes.com.

Custom Block List

The Custom Block List does the exact opposite of the Custom Allow List. Websites in the Custom Block List are always blocked, even if the category they are in is allowed. To use the Facebook example: if you want to block Facebook, but still allow access to other forums.social_networking sites, you can add www.facebook.com to the Custom Block List.

You can access the Custom Block List by navigating to Internet Access > Custom Block List on the main Relay left-hand navigation menu.

You can add any site to the Custom Block List. Sites in the Custom Block List are always blocked, no matter what. To add a site, type the site’s URL in the Search/Add bar and press Enter on your keyboard.

Verify the URL (www.facebook.com in the example below) and click Add.

You will see the site being added to the Custom Block List. You can remove any site from the Custom Block List by clicking the gray “x” to the right of the URL. Custom Block List sites are ordered by date added. You can navigate between sites by using the gray navigation arrows at the bottom of the list. You can navigate between sites by using the gray navigation arrows at the bottom of the list. You can import a list (.csv or .txt) of websites by clicking the Import button (68). The file should contain one URL per row/line and no more than 500 rows/lines.

Note: You can quickly change whether a website is allowed or blocked by clicking the pencil icon to the right of a website after searching for it in the main Rules search bar.

The following box will pop up. Here you can select whether you want the site to remain in its default category, be moved to the Custom Blocked List or be moved to the Custom Allowed List. Check the appropriate selection and select Apply. 

You can enable Custom Block Lists for After School Rules by toggling the Enable for After School Rules switch. This will allow the Default Rule Checker to check against the Custom Block List while After School Rules are on.

Note: Do not include a subdomain, not even www., unless you want to treat subdomains differently. For example, any allow rule for Wikipedia.org will allow every subdomain including en.wikipedia.org, fr.wikipedia.org, and so on. In contrast, allowing www.cliffsnotes.com will not automatically allow cliffsnotes.com. However, allowing cliffsnotes.com will also allow the subdomain www.cliffsnotes.com.

Blocked Search Keywords

Blocked Search Keywords allow you to designate specific search keyword to be blocked from searches. A user that attempts to search for one of the keywords through an online search engine will encounter a block page.

You can access the Blocked Search Keywords section of Relay by navigating to Internet Access > Blocked Search Keywords.

You can add a Blocked Search Keyword by typing it in the Search/Add box and pressing Enter. Relay will then search for the keyword. If the keyword does not exist, then you will be able to add it by clicking Add. Click the gray “x” next to the search term to exit back to the list. You will now see your new term added to the list of terms.

You can either add keywords manually or upload them in bulk via a .CSV or plain text file. The file must contain one keyword per row with a maximum limit of 500 rows. Click the Import icon to the right of the search box. Click Choose File and navigate to your .CSV or plain text file on your computer. Click Import. The list will be automatically imported by Relay.

Toggle the Enable for After School Rules switch to enable the Blocked Search Keywords for your After School Rules.

If you wish, you can have Relay match Blocked Search Keywords by Regex patterning.

Regex is a special text string for describing a search pattern that gives you significantly more control over your Blocked Search Keywords. Regex pattern matching allows you to quickly analyze large amounts of content in order to identify specific character patterns.

Learn more about: Regex Patterns
Useful info: Regex Patterns Cheatsheet

You can enable Regex patterns in Relay for each individual Blocked Search Keyword by checking the box under the Enable Regex column next to your chosen term.

Audit Log

The Audit Log catalogues all setting and interface changes made in Relay by administrators. You can use the Audit Log to see which settings have been changed, by which users, and at what time.

You can access the Audit Log by navigating to Audit Log on the main Relay left-hand navigation menu.

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The Audit log shows you Relay changes for a specific time period. You can set the time period by clicking the date box on the top-right corner and selecting the date range (today, last 7 days, last 30 days, or a custom date range.) Click Apply to save your selection.

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Once you have selected your date range, you can see exactly what changes were made, by which users, and at which time.

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1. The User column identifies the username of the administrator making changes.

2. The Action column identifies the action taken (change made) by the administrator. Changes are specifically described. To illustrate how changes are catalogued, let us look at the above example. The first change,  enabled google setting ForceSafeSearch means that the administrator enabled the Force SafeSearch setting within Internet Access > Rules > Google. The third change, added to blocked list host smore.com means that the administrator added the website smore.com to Internet Access > Custom Block List. You will be able to easily tell what each Action means as you become more familiar with the Relay interface.

You can sort Audit Log data in ascending or descending order by either User, Action, or Time by clicking on the column header.

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You can search for individual Users or Actions by clicking the dropdown menu to the right of Audit Log and searching for the desired result. We searched for Action > Allowed in our example. Click on the gray “x” within the search box to clear a search.

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Flagged Queue

The Flagged Queue section of Relay contains a queue of visited websites and user searches that contain one or more of the Flagged Terms listed under Settings > Flagged Terms. The Flagged Queue shows which websites the flags came from, which specific searches or browsing within the websites triggered the flags, and which users were doing the searching or browsing that triggered the flags. You can use the Flagged Queue to block potentially harmful websites that appear on the queue, see exactly which terms within websites are triggering flags, and see which of your users are searching or browsing for flagged terms.

You can access the Flagged Queue by clicking on Flagged Queue on the main left-hand side Relay navigation bar.

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The Flagged Queue interface shows flagged activity for a certain date range. You can set the date range by clicking the data box on the top right and selecting one of the presets (Today, Last 7 Days, Last 30 Days) or inputting a custom date range. Click Apply to apply the date range.

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The Flagged Queue interface is divided into a left-hand navigation menu and a right-hand box. The left-hand navigation menu contains all websites that have triggered flags. The menu displays the website name, the number of users who triggered flags on the website, the number of links from which flags generated, and the danger level of the flagged terms.

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You can sort the left-hand navigation menu list by clicking the sort button (151) and selecting to sort by either Number of Links, Number of Users, Danger Level, or alphabetically by Website. You can also select whether you want the list sorted from Highest to Lowest or Lowest to Highest. 

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You can search for a specific website by typing it into the Search bar.

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Typing any term will get you all search results that contain that term. Click the gray “x” within the search box to cancel the search.

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Clicking on any link on the left-hand navigation menu opens up its details on the right-hand size box. Here, you will see a list of links that triggered a flag within the website.

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Flagged links can be either searches users made (such as in the Google example below), or non-search based websites that contained the flagged term within the text of the webpage. For each individual link, you will see (1) the URL (which you can click to navigate directly to the website), (2) the Flagged term or terms that caused the link to generate a flag, and (3) the Users who browsed the site.

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When reviewing the Flagged Queue, you can chose to Allow, Block or Clear a website. To allow a website, simply click on the site you wish to allow from the left-hand navigation menu and click the Allow button. This will automatically add the site to your Internet Access > Custom Allow List and the website will no longer generate any flags. Similarly, to block a website, simply click on the site you wish to block from the left-hand navigation menu and click the Block button. This will automatically add the site to your Internet Access > Custom Block List. 

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You can clear a website from the Flagged Queue by clicking the Clear button. You can clear the entire Flagged Queue by clicking the Clear button dropdown and selecting Clear All.

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Device Detective

The Device Detective section of Relay allows you to locate missing or lost devices.

You can access Device Detective by navigating to Device Detective in the main Relay left-hand navigation bar.

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Device Detective lists all of your devices, the date they were last connected to the network, their location (if enabled), and their last IP Address.

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1. Name: The name of the device.

2. Last Seen : The date the device was last connected to the internet.

3. Near: The approximate location of the device (if the device has location services enabled)

4. IP Address: The last known IP Address of the device.

You can sort devices in ascending or descending order by Name, Last Seen, Near, and IP Address by clicking the column headers. You can navigate from one page to the next by clicking the gray navigational buttons or manually inputting the page number into the number field.

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You can search for a specific device in the top-left search box (we searched for our Test device in the example below.)

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Clicking on a device under the Name column opens up the device information and settings box on the right-hand side.

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Here, you can:

1. Rename the device by clicking the edit icon.

2. Remove the device from the list by pressing the Remove from List button.

3. Exit out of the device information and settings box and return to the full Device Detective list

4. See the latest known device location on a zoomable Google map. This can help you track your lost or missing device.

5. See the device’s location history. This can also help you track your lost or missing device.

Syncing Device Detective to Google Admin

You will need to sync Device Detective with Chrome in order for it to work properly.

1. Log into your Google Admin Console. Navigate to Users.

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2. On the left-hand menu, click on the dropdown menu to the right of your organization and select Add sub organization.

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3. Name the new sub organization Stolen Devices. Click Create Organization. 

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4. Navigate back to the Google Admin Console dashboard and click on Device Management.

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5. From the left-hand menu, select Chrome Management.

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6. Click on App Management.

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7. Click on the dropdown Settings menu on the top right and select Add custom app. 

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8. On the Add custom app page, you will need to copy the App id and App URL from the Relay interface. Navigate to Settings > Device Detective and copy the ID and URL values under the Chrome Extension section.Insert those into the ID and URL fields in Google Admin. Click Add.

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9. On the app page, click on User Settings.

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10. Click on the Stolen Devices organization you created in step 7. Click the Override command under each setting so that it changes to Inherit in order to enable toggling it on/off. Enable the Allow Installation and Force Installation settings. Click Save.

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11. Navigate back to the app and now click on Kiosk Settings.

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12. Navigate to your Stolen Devices organization and enable the following settings: Install automatically and Allow app to manage power. (Remember to click Override under each setting to change it to Inherit in order to be able to toggle them.) Click Save.

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13. Scroll down on the Kiosk settings page and click on device settings page in order to navigate to Device Settings.

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14. On Device Settings page, navigate to the Sign-in Settings section. Select Do not allow guest mode under the Guest Mode category. Select Do not allow any users to Sign-in under the Sign-in Restrictions category.

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15. Scroll down to Kiosk Settings. Select Do not allow Public Session Kiosk under Public Session Kiosk and select the app you recently installed under Auto-Launch Kiosk App. 

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16. Scroll down to Power & Shutdown. In the field for Scheduled Reboot input the number 1. Click Save.

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17. Navigate back to your Google Admin Console and click on Device Management.

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18. Click on Chrome devices. Select the lost or stolen device by checking the box to the left of the device information. Click the Move to dropdown menu and select Stolen Devices. Click Move to Organization. 

Note: The extension needs to be uploaded to GAFE, but only devices that have been deemed stolen are to be placed in the Stolen Devices OU. Only the devices placed in the Stolen Devices OU will have the Device Detective app installed when connected to the internet. A device without access to the internet will not Boot, therefore, as soon as it is used and the user logs in, the app will be installed and a lockout will be enforced.

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19. You can now find the device by navigating to Stolen Devices in the left-hand navigation menu. From here, click on the device Serial Number. 

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20. Scroll down and click on System Activity and Troubleshooting.

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21. Scroll down the Reboot Device and click REBOOT NOW. This will reboot the device and force the logout/login event.

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Once the device is rebooted, it will show the following screen.

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Clicking on Let us know opens up a field where users can add their e-mails and a custom message that will show up in Device Detective.

22. You will now be able to see the device in Device Detective. Log back into Relay  and click on Device Detective. You will see the device you just added to your Google Admin Stolen Devices OU in the list. The device will show a “new” icon next to the name if it’s a new lost/stolen device.

23. Once you have located the device, remove it from your Google Admin Console Stolen Devices OU. Navigate back to Device Management -> Chrome Devices. Locate the device within your Stolen Devices OU, check the box next to the device, click the Move to dropdown menu, and move the device back to the OU where it belongs.

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Best Practices

  • a. In the case of more than one lost/stolen devices, perform the above steps individually for each device, one by one. Once a device has been moved to the Stolen Devices OU, has all the correct settings set, and appears in Device Detective, rename the device. Repeat this step with each new device. This will allow you to easily distinguish between devices.
  • b. District Admins are encouraged to work with local law enforcement to retrieve stolen devices and not to attempt to recover them on their own.

Troubleshooting

Certain Google settings may interfere with the function of Device Detective. We have found that have Guest Mode enabled can block Device Detective from properly working. To turn off Guest Mode:

Navigate to Google Admin > Device Management.

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Navigate to Chrome Management.

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Navigate to Device Settings.

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Make sure that you have your top-level root organization selected on the left-hand menu. Scroll down to Sign-in Settings. Under Guest Mode, select Do not allow guest mode. Click Save. 

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Settings

The Settings section of Relay allows you to set a variety of Relay settings and manage your Google users and Chrome extension.

You can access Settings by navigating to Settings in the main left-hand Relay navigation menu and then selecting one of the Settings sections.

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Blocking

The Blocking section of Relay allows you to set your Block Screen and add users with Override privileges.

You can access the Blocking section by navigating to Settings > Blocking in the main left-hand Relay navigation menu.

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Block Screen

The Block Screen section of Blocking allows you to set the block screen that a user will see upon attempting to visit a blocked site. All users who attempt to access blocked sites will see the block screen. Users with Override privileges will be able to override the category blocking the content for two hours in order to obtain access. Overrides will be covered later in this section. Navigate to Block Screen and click Edit to edit your Block Screen.

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On the Edit page, you will be able to customize your Block Screen. Utilize the left-hand navigation menu to customize a variety of options, including Accent Color, School or District Name, Body Text, and Footer Text. Click Save to save your changes, or Cancel to discard your changes. The following is the default Block Screen prior to customization.

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The following is a customized Block Screen for our Test District.

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Overrides

Users with Override privileges can override the category blocking the content for a set duration if they wish to access any blocked content. These users will be able to click an Override image on the Block Screen to override the block. Overrides only work for categories that allow Overrides (Internet Access >Rules)

You can add an Override by navigating to Overrides and clicking the green “+” sign to the right.

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The following box will pop up. Here you can search for any user within the Search box. Once you have identified the user, check the box to the left of their name and click Save.

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You will then see the user added to the Overrides list. You can delete any users’ override privileges by clicking the gray “x” to the right of their username. You can enable or disable Overrides for your entire staff by toggling the All Staff switch on (on) or off (84).

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You can determine if a category can be overridden or not by navigating to Internet Access > Rules > Categories. Here you can check the Override box next to any category in order to allow users to override it.

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Chrome Extensions

The Chrome Extensions section provides instructions for deploying the Chrome Extension and setting up optional (but recommended) Google Admin Console settings. Deploying the Chrome Extension is the first step to setting up Relay and should be completed upon getting started. You can access the Chrome Extensions instructions by navigating to Settings > Chrome Extensions. You can also find detailed instructions here.

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In addition, optional extensions are available for tracking user and device locations.

Tracker collects a user’s location history from any device they are signed into and displays it in the Users section of Relay.

Device Detective helps recover lost or stolen devices. It runs as a full-screen kiosk app displaying a custom message, collects device location data, and shares it in Relay’s Device Detective section.

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Flagged Terms

The Flagged Terms section allows you to set up flagged terms and email notifications. Setting up flagged terms and email notifications is the third step of Relay setup. You can access the Flagged Terms section by navigating to Settings > Flagged Terms.

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Flagged terms come in three levels: low, moderate, and high. The higher the level, the higher the danger level of the term. We came up with some flagged terms for our testing environment. As you can see, we’ve classified highly worrisome and offensive terms (ex. xxx, suicide, make bomb) as High. We classified a few more general terms (ex. sex, marijuana) as Moderate and a few terms that could potentially be innocent, but could also potentially be offensive or worrisome (ex. pot, hate, nude) as Low.

Email notifications are key to monitoring your network and ensuring student safety. Email notifications notify you of users who search for flagged terms. You can assign any term to be flagged. These are usually unsafe, pornographic, or violent terms, as well as any other term that students should not be searching for, or a term that would raise concern if students were searching for it (ex. “suicide”.)

Before you set up email notifications, you need to create flagged terms.

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To individually add a flagged term, click the green plus sign to the right of the search box.

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Enter your desired term and choose the level of severity. In the example, we entered murder as the term and chose a Low severity from the dropdown menu (we want the term to be flagged, since it could potentially be worrisome, but we also understand that a student could be searching for “murder” as part of a History or English class assignment.) Click Save.

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You will now see the term added to the list of terms. You can search for a term within the list by using the search box. You can delete any term from the list by clicking the gray “x” to the right of the term.

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In addition, you have the option to upload a list of flagged terms developed by Lightspeed Systems. You can download the CSV from here. Once you have downloaded the list, click the import icon to the right of Terms.

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Click on Choose File, navigate to the directory where the badterms.csv file downloaded, select the file, and click Import.

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Similarly, you can develop your own .CSV file and upload it. Each CSV file should have a basic formatting of “term, number”. The numbers range from 1 to 3, 1=Low, 2=Medium, 3=High.

Ex.

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Once the terms have been imported, you will see a long list with various danger levels under the Terms header. You can sort the list by importance and make any adjustments by editing or deleting any term.
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Once you have added your flagged terms, you can set up the type and frequency of email notifications detailing flagged terms being used by students. To set up an email notification, scroll to the top of the Flagged Terms page and click the green plus sign to the right of Email Notifications. 

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Next, select the administrator that you want to send email notifications to by clicking the green plus sign to the right of their email address.

Note: When adding users, a badge differentiates school admins from district admins. 

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On the Notification Preferences box, select the Danger Level of which you want the administrator to be notified. Selecting a Danger Level of will notify the administrator of every single instance of a user searching for a flagged term, no matter the severity. Selecting a Danger Level of will only notify the administrator of extensive use of flagged terms by a user. You will also need to select the Frequency of notifications (Immediately, Daily, or Weekly.) In our example, we selected every single Danger Level and immediate Frequency to instantly receive reports of all flagged term searches. You will need to determine the ideal settings for your organization. Click Save to save the email notification. Repeat this process for all other administrators that you want receiving email notifications.

The administrator’s email, Danger Level, and Frequency will now show under Email Notifications. You can edit a notification by clicking the mail address or delete a notification by clicking the gray “x” to the right of the notification.

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Device Detective

The Device Detective section allows you to enable Device Detective for tracking lost devices, provides instructions for adding the corresponding Chrome extension to devices,  and setting a custom recovery message. You can access Device Detective Settings by navigating to Settings > Device Detective.

Important: Before enabling this feature, we recommend that schools obtain appropriate parental consent for its use with student Chromebooks when needed.

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You can enable or disable Device Detective by toggling the Enable switch.

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You can set a custom Recovery Message in the field under the Recovery Message section. This message will display on devices after they have been reported lost or stolen.

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User Management

The User Management section allows you to sync Relay with Google Admin. This will import your organizational units or users from Google Admin console. You may want to complete this step if your organization uses email addresses that do not clearly define who the user is (ex. student IDs as e-mail addresses.) Importing your organizational units and users into Relay will clearly define who your users are in your reports. You can access the User Management section by navigating to Settings > User Management.

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Under Google Import click Authorize.19

You will be redirected to a Google page that will prompt you for permission to allow Lightspeed Systems to view organizational units on your domain. Click Allow.
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You will now see new options under Google Import. Here, under the Data tab you will have to choose whether you want to import Structure Only (the structure of your organization – groups) or Structure & Users (the structure of your organization as well as your users.) Under the Organizations tab make sure to select the correct organizations to import. Click Import to finish the process. (The example below shows organizational units for our sample district. Your options will look different and will be based on your district/schools.)

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Once you click Import, you will receive a notification that importing is in progress.

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After importing, you can enable nightly sync with Google by checking the Nightly Import box. You can also always perform a manual import by clicking Import Now.

Once your structure and/or users are imported, you will be able to see them by clicking the switch groups button to the right of Home on the Relay Dashboard.
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Navigate to the school or schools you imported, and you will be able to see the structure within each school.

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You will also have the option to organize your users and groups granularly through Launch Admin Tools. You can learn more about importing users via Launch here.

Relay and Web Filtering

You can use Relay with another network filter, but you should remove other Chrome extension-based filters before using Relay.

If you want to use Relay on Chromebooks that are on a filtered school network, you need to ensure that the URLs required for Relay are unblocked by the filter.

Unblocking these URLs will ensure that Relay can connect to our cloud services. When devices are on the filtered school network, they will be filtered by both Relay and the Web Filter. When devices are off the school network, they will be filtered by just Relay.

If you are using Relay together with the Lightspeed Web Filter. Read this article to learn how to maximize your filtering.

FAQ

1) Is Relay intergrated with the Lightspeed Systems Rocket appliance?

-No! Relay is completely standalone. Relay is specifically designed for Google devices and provides the best reporting and control options available on the market!

2) Does Relay allow recategorization?

-Unlike the Rocket, Relay does not allow recategorization. Instead, Relay utilizes Custom Allow and Block lists that are simple to use, easy to control, and easy to audit.

3) I pushed the Relay extension to my devices, but I do not see it. Where is it?

-The Relay extension appears as Relay.  You should see it in your Chrome Extensions.

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4) How often does the Relay Extension check with Relay to see if there is a policy change?

-The Relay Extension checks with relay every 5 minutes to see if there’s a policy change. Please allow five minutes for changes made in Relay to process. You can learn more about testing Relay here.

5) Can you set different policies for different groups within Relay?

-Yes you can! Learn more here.

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Want to set up Classroom Orchestrator?: Learn how to with the Migrating to CO Course