Welcome to Relay. We’re glad to have you on board!

Access Relay by navigating to Log in with your school credentials and you are ready to go!

Relay is easy to set up, all it takes are three quick steps to get started!

Note: We also suggest enabling recommended settings and configuring User Management data.

Step 1 - Confirm Default Internet Access Rules


The first step to setting up Relay is confirming the default Internet access rules.

These rules prevent unwanted traffic from reaching your network and provide the first layer of protection. When setting up Relay, it’s a good idea to review the default Categories settings.

Reviewing  Categories

Relay classifies websites into various categories. By default, most of these categories are blocked. At the Relay Getting Started page, click the Go link in the first step (Confirm the default internet Access rules) and review these categories.

Within the Default Rules section, scroll through the list of Categories and determine which categories need to be blocked or unblocked. Click on the icons to the left of the category name to toggle a category on or off.

  • 15 – indicates the category is on and accessible.
  • 16 – indicates the category is off and blocked.

Each category provides a brief description of the type of sites within it or you can search for a site’s category. Scroll to the top of the Rules page and enter the website URL in the Enter a website to check… search bar, then click Check.

Example: In the following example we searched for and the results show that Facebook is blocked and categorized as forums.social_networking. Click on the icon to the left of the category name to make the category (and Facebook) accessible.

Step 2 - Add Terms to Flag

The second step to setting up Relay is to add terms to flag and enable email notifications. Flagged Terms and Email notifications are key to monitoring your network and ensuring student safety. Email notifications will notify you when flagged terms appear on pages accessed by users.

Add Flagged Terms

Any term can be assigned to be flagged, however, these terms are usually unsafe, pornographic, or violent (basically, anything that students should not be searching for). Flagged terms are assigned to one of three importance levels: low, moderate, and high. The higher the level, the more severe the term.

Here’s an example of flagged terms and their importance level:

  • High– xxx, suicide, make bomb
  • Moderate– sex, marijuana
  • Low– pot, hate, nude

Set up flagged terms and email notifications by clicking Go on Step 2 of the Relay Getting Started  page.

Before you set up email notifications, you need to create flagged terms. To add flagged terms individually, click the green plus sign above the list of flagged terms.

Enter your desired term, choose a level of severity and click Save to add the term. For example, we entered murder as the term and chose a Low severity from the drop-down menu. In this case, we want the term to be flagged since it is serious, but we also understand that a student could be searching for “murder” as part of a History or English class assignment.

There’s also an option to upload a list of flagged terms developed by Lightspeed Systems. Download and save the badterms.csv file from here then click the import icon to the right of Terms.

Click on Choose File, navigate to and select the badterms.csv file then click Import.

Once the terms have been imported, you will see a long list with various danger levels under the Terms header. Click on the column title to sort the list by Term or Importance or use the search bar to quickly find any term on the list. To remove a term from the list, click the “X” to the right of the term.

Email Notifications

Once you’ve added flagged terms, create email notifications by importance and frequency. To create an email notification, click the green plus sign to the right of Email Notifications.

Select the administrator that you want to send email notifications to by clicking the green plus sign to the right of their email address.

In the Notification Preferences window, select the Danger Level for which you want flagged terms included in the notification. Then select the notification Frequency (Immediately, Daily or Weekly). Click Save to save the email notification. Determine the ideal notifications for your organization and repeat this process for additional administrators.

The Email Notifications list displays Name (admin’s email), Danger Level and Frequency. Edit a notification by clicking the mail address or click the grey “X” to delete a notification.

Step 3 - Deploying the Google Chrome Extension

Deploying the Web Filter Extension for Google Chrome?

Learn more about: Deploying the Web Filter Extension

The third step of setting up Relay is deploying the Google Chrome extension to your users and setting up optional Google Admin console settings.

Deploying the Google Chrome Extension

Open the Google Admin console and navigate to Device Management.

Click Chrome Management from the left-side menu (Device Settings), then click User Settings.

Choose your organization from the left menu (Organizations), then scroll down to Apps and Extensions > Force-installed Apps and Extensions. Click on Manage force-installed apps. Click on Specify a Custom App.

Enter your organization-specific App ID and URL in the ID and URL fields. Then click Add.

To access Relay Chrome Extensions and other OS Software. In Relay on the left nav go to Settings > Software and select the Software Tab you wish to install.

Once added, the App ID is listed in the Total to force install list. Click Save to push the extension.

Getting Started - Highly Recommended Settings

When running Relay in Google Chrome, we recommend enabling these settings (if not already) to prevent users from bypassing or compromising the web-filtering service:

Caution:Make sure you select the correct organization from the list of Organizational groups (User Settings left-menu) when making these changes.

Add Chrome Flags & Inspect Tools to the URL Blacklist

Google Chrome Flags (list of experimental features) provide savvy users the ability to bypass web filtering in Chrome. Disable any opportunity to bypass web filters by adding these pages to your list of blocked URLs in Google’s Admin console.

To add the Chrome Flags and Inspect Tool URLs to the URL Blacklist from the Google Admin console, navigate to the URL Blacklist settings (Device Management > Chrome > User settings > Content > URL Blocking > URL Blacklist) enter the URLs in the image below into the URL Blocking Field. Click Save to apply this setting.

Ensure Extensions are Allowed

Our web-filtering services (for Chrome) are deployed to devices via a Chrome Extension. By default, Extensions should be allowed, but if you have issues pushing the extension to a device, ensure that this setting is enabled.

To verify that extensions are allowed from the Google Admin console, navigate to the list of Allowed Types of Apps and Extensions (Device Management > Chrome > User settings > Apps and Extensions > Allowed types of Apps and Extensions) and ensure that the box next to Extension is marked. Click Save to apply this setting.

Disallow Incognito Mode

Chrome’s Incognito Mode allows users to browse the Internet privately. While user activity isn’t hidden in Incognito Mode, it’s best to disallow this feature when setting up your web-filtering service.


To disallow Incognito Mode from the Google Admin console, navigate to Incognito Mode (Device > Chrome > User & browser settings > Security section > Incognito Mode) and select Disallow Incognito Mode from the drop-menu. Click Save to apply this setting.

Never Allow Developer Tools

Chrome’s built-in developer tools give users access to the browser’s (and other web applications) internal code. It’s best to never allow users access to the browser’s built-in developer tools.


To never allow access to Chrome’s built-in developer tools, from the Google Admin console, navigate to Development Tools (Device > Chrome > User & browser settings User Experience > Developer Tools) and select Never allow use of built-in developer tools from the drop-menu. Click Save to apply this setting.

Getting Started - Additional Step - User Management

After you complete Relay’s three Getting Started steps, you need to import your organization’s users and groups into Relay.

Importing your organization clearly defines who your users are and the group(s) they belong to. For example, organizations that use email addresses that do not clearly define who the user is (ex. student IDs as email addresses), or need to run reports by class groups, should import their organizations’ users. Follow these steps to demonstrate the setup process:

Navigate to the User & Group Management page by clicking Settings > User & Group Management from the main navigation menu.

Click the Authorize button. You will be redirected to a Google page prompting you to grant additional permissions.

This opens a Google page that prompts you to allow Lightspeed Systems to view organizational units on your domain. Click Allow.

A new set of importing options are listed below Google Import. Configure your import settings based upon the following options:

  • Data – Import the Structure Only or Structure & Users.
  • Organizations – Select the organizations you want imported into Relay.
  • Nightly Import – Select this option if you want Relay to import your Data and Organizations nightly.
  • Import Now – Select this to import data immediately.
  • NOTE: Make sure to click Save Settings prior to importing or the settings will reset.

Click the Group Switcher Icon to view your organization’s schools and groups. The icon is part of the Relay top-level interface and is found on every page within the interface.

Navigate through the list of schools and groups you imported to see the structure within each organization. Click the arrow icon to select the school or group.

You can also organize your users and groups granularly through Launch > Admin Tools. Learn more about importing users via Launch here.