Documentation for Relay, Mobile Manager, and Classroom have moved from the Community Site to Intercom Help Center. This move will allow us to provide in-app documentation for our SAAS platform. SAAS documentation can now be found here.

Adding Users Manually

Add Users

Follow these steps to manually add users (one at a time) to Relay or Mobile Manager.

Click Users from the main navigation (left) menu.


Click the add button (+) to open the Add User panel.


Enter a first name, last name, and complete the required fields within the panel.


Click the green-check icon to save the user details and them to your organization.

Edit Users

Follow these steps to manually edit a user’s details.

Click Users from the main navigation (left) menu.

Click on the user’s name to open the user information panel.

Click the Details tab, then click the edit icon (pencil).

Make any necessary changes then click the green-check icon to save the updated user details.