Documentation for Relay, Mobile Manager, and Classroom have moved from the Community Site to Intercom Help Center. This move will allow us to provide in-app documentation for our SAAS platform. SAAS documentation can now be found here.


Custom Block List

If you want to block a website that is in an allowed category, you can easily do so by adding the website to the Custom Block List.

Navigate to the Custom Block List by clicking Internet Access > Custom Block List on the left-side navigation menu.

You can add any site to the Custom Block List. Sites in the Custom Block List are always blocked. To add a site, type the site’s URL in the Search/Add bar and press Enter on your keyboard.

Note:Do not include a subdomain, not even www., unless you want to treat subdomains differently. For example, adding will allow every subdomain of Wikipedia including,, and so on. In contrast, allowing will not automatically allow

Verify the URL ( in the example below) and click Add to add the site to the Custom Block List.

Custom Block List sites are ordered by date added. You can remove a site from the Custom Allow List by clicking the to the right of the URL.

You can import a list (.csv or .txt) of websites by clicking the Import button (68). The file should contain one URL per row or line and no more than 500 rows or lines.

You can enable Custom Block Lists for After School Rules by clicking the Enable for After School Rules switch. This will allow the Default Rules to check against the Custom Block List while After School Rules are on.