Documentation for Relay, Mobile Manager, and Classroom have moved from the Community Site to Intercom Help Center. This move will allow us to provide in-app documentation for our SAAS platform. SAAS documentation can now be found here.

Relay

Error: Waiting for Website, Waiting for Relay Extension

This error usually comes up when you are double filtering in Relay or utilizing a proxy server with Relay.

You should not double filter or utilize a proxy server with Relay. You should only have the Relay extension installed and no other filter extension installed (other than the necessary Relay-related extensions, such as extensions for Chrome, Classroom orchestrator, Tracker, Device Detective, etc.)

Learn more about: Relay and double filtering