How do I unlock an email held as spam?

This can either be done through the spam user portal (any time) or the daily spam summary email.

Within the portal, check the box next to the email to be sent and then, from the “Select Action” drop-down, choose either “Mark not spam” (to receive future emails from this sender) or “Forward only” (to receive this email without changing rules for this sender).

Learn more about the spam user portal here.

Learn about the spam summary emails here.