How to Upgrade Your Rocket for the July 2014 Categories Changes

Recently, Lightspeed Systems informed you of changes to our Web Filtering categories. On July 18, 2014, we will be introducing the following two new categories:

  • security.shortners – This new category will contain URL shorteners such as tinyurl.com and bit.ly.
  • security.malware – This new category will consolidate the current security categories (security.virus, security.phishing, security.adware, and security.spyware) into a single security.malware category.

To accomplish these changes, we will be changing the update process and the policy evaluation engine. These changes will require all appliances to be running at least version 2.6.2 or 2.73; however, the latest released software version is recommended.

Video Tutorial

Go to https://lightspeedsystems.adobeconnect.com/rocket_upgrades/ to watch a video tutorial of how to upgrade your Rocket.

IT IS IMPERATIVE THAT YOU MAKE THIS UPGRADE

Failure to do so will lead to loss of web filtering. The versions being updated and supported after this change are 2.6.2 and 2.7.3. Customers must be on at least version 2.6.2 to ensure filtering policies remain in effect; but to take advantage of all the new features, we encourage you to upgrade to 2.7.3.

Before you Begin: Check Your Software Version

If you are unsure what version of software you are running click Administration from the dashboard and click Software Updates. The current version is listed in the Installed Version table.

Software Updates

The upgrade process varies depending on what version of the Rocket software you are currently running. Click the appropriate link below for the steps to perform your upgrade.

Upgrade 2.6.2 or 2.7.3

If you are running 2.6.2 or 2.7.3 all you need to do is ensure you’ve enabled automatic maintenance on your Rocket. (Automatic maintenance is enabled by default.) If you have not done so, follow the steps below.

  • 1. From the dashboard click Administration.
  • 2. Click Software Updates.
  • 3. Scroll down to Automatic Maintenance and then check (select) Enable automatic maintenance..
  • 4. Select the time in 24-hour format from the dropdown lists (the default is 11:00 p.m.).
  • 5. Click Save.

Upgrade 2.0.x, 2.1.x, 2.2.x, 2.3.x, or 2.4.x

Follow the steps below to upgrade from version 2.0.x through 2.4.x.

Caution

This procedure may take considerable time and may require a reboot of your Rocket appliance. Therefore, it should only be performed during network down times or scheduled maintenance periods.

  • 1. From the dashboard click Administration.
  • 2. Click Software Updates.
  • 3. Scroll down to New Version Upgrades and click the link under Latest version.
  • 4. After the upgrade completes check if there is an updated link under Latest version. If not (“No updates currently available” is displayed), you are done. If so, click this link to perform the upgrade. (You may need to perform several upgrades.)

Upgrade 1.x/Upgrade an inline Rocket with a TTC reporting server

Follow the steps below to upgrade from 1.x and to upgrade an inline Rocket with a TTC reporting server.

Caution

This procedure will take considerable time and will require a re-flash of your Rocket appliance. Therefore, it should only be performed during network down times or scheduled maintenance periods.

  • 1. Make a backup and move it to a safe location.
      • a. From the dashboard click Administration.
      • b. Click Backup & Restore.

    v1.x Backup and Restore

    v1.x Backup & Restore

      • c. Either click one of the backups listed in the table or select the type of backup from the dropdown list and then click Backup Now.
      • d. After the backup process has been completed retrieve the file by navigating to the URL listed under Network Share and then entering the password in this table when prompted.

    Network Share

  • 2. Order a jump (USB) drive with the latest software or download and extract the software from the Community website, and load it onto your own jump drive.

 

How to order a jump drive

To order a jump drive from Lightspeed Systems email us at support@lightspeedsystems.com. Be sure to include your name, organization, and shipping address.

How to download the software

  • 3. Schedule a free appointment with a Lightspeed Systems Engineer. You can schedule your appointment by emailing sesupport@lightspeedsystems.com with the subject line “Upgrade” followed by the name of your organization. Be sure to include the following in the body of your email:
    • Name and organization
    • Best method of contact
    • The current version of software you’re running
    • Whether or not you’re using a WAM Rocket with a TTC Reporting server
    • Optional. Your general availability