SaaS Documentation Has Moved: Documentation for Relay, Mobile Manager, and Classroom will no longer be updated on the Community Site and has moved to our Intercom Help Center. This move allows us to provide in-app documentation for our SAAS platform. SAAS documentation can now be found here. Note: Longhorn/Web Filter documentation will continue to be available on the Community Site.

Mobile Manager

Mobile Manager Imports

In Mobile Manager, admins can import CSV files to associate previously-enrolled devices with existing users and groups, add users to groups, bulk rename iOS8+ devices, and other tasks.

  • 1. Navigate to the organization (top) level.
  • 2. Click Settings.
  • 3. Click CSV Import. This action opens the following page:

CSV Import

  • 4. Find the import type in the list, then click Choose File.
  • Add a SIS ID to Users by Username: CSV has two columns–username and SIS ID

  • Connect Users to Devices by SIS ID and Serial Number: CSV has two columns–user’s SIS ID and the device serial number

  • Add Devices to Groups: CSV has two columns–device serial number and group SIS ID

  • Additional CSV import types allow you to mass update supervised iOS 8+ device names; mass update device asset tags; remove devices from groups; decommission devices by serial number; bulk wipe devices by serial number

  • 5. Select the CSV file to upload and click Choose (Finder) or Open (Explorer)
  • 6. Click Import File.