Lightspeed Systems Product Lifecycle Overview

Every Lightspeed Systems product has a lifecycle. The lifecycle begins when a product is released and ends when it’s no longer supported or sold. Our support lifecycle provides a consistent and predictable guideline for product support from release to end of life. Knowing key dates in this lifecycle helps you make informed decisions about when to upgrade or make other changes to your software.

Note

For more information on our release number please refer to Understanding Release Numbers.

End of Life

“End of Life” (EOL) refers to the date when Lightspeed Systems no longer provides fixes, enhancements, or automatic software updates. Support and Database updates may continue until the end of support.

End of Support

“End of Support” refers to the date when Lightspeed Systems no longer provides database updates or technical assistance. Prior to the end of support, you should upgrade to currently-supported versions. Without support, you will no longer receive database updates, which could lead to a loss of filtering or management services.

Supported Browsers

Lightspeed Systems supports the latest two versions of Chrome, Internet Explorer, Firefox, and Safari browser releases. We highly recommend you keep your browsers on the newest version of whatever browser you choose to use.

Rocket, Web Filter, Mobile Filter, Mobile Browser, User Agent, and Journaling Agent Product Lifecycles

See the tables below for Rocket, Web Filter, Mobile Filter, User Agent, and Email Management end of life and end of support dates.

Rocket Software

Version Available End of Life End of Support
3.5.x 1/19/2018 TBD TBD
3.4.x 11/13/2017 1/19/2018 TBD
3.3.x 8/3/2017 11/13/2017 TBD
3.2.x 3/30/2017 8/3/2017 TBD
3.1.x Beta only 3/3/2017 11/13/2017

Rocket Hardware

Support for Rocket hardware ends when the warranty for the device has expired.

User Agents

Product Version End of Life End of Support
Mac User Agent 4.1.x TBD TBD
All Earlier Versions 1/1/2014 1/1/2014
PC User Agent 2.1.14 5/1/2016 8/1/2018
All Earlier Versions 1/1/2014 1/1/2014
Linux User Agent All Versions 6/31/2014 6/31/2014
Domain Controller (DC) User Agent All Versions TBD TBD
Thin Client User Agent 1.0.x 4/7/2017 12/31/2017

Mobile Filter

Product Version End of Life End of Support
Windows Mobile Filter 6.0.x TBD TBD
All Earlier Versions 11/18/2013 1/1/2015
Mac Mobile Filter 6.0.x TBD TBD
4.5.x TBD TBD
All Earlier Versions 10/24/2012 10/24/2012

Mobile Browser

Product Version End of Life End of Support
iOS Mobile Browser 4.x 9/1/2013 9/1/2014
All Earlier Versions 5/10/2013 5/10/2013
Android Mobile Browser 2.x TBD TBD
1.x 3/26/2012 3/26/2012

Power Manager and Email Manager support transferred to VexWard Technologies. www.vexwardtech.com

Power Agent

Version End of Life End of Support
2.x 12/31/2016 12/31/2016
All Earlier Versions 1/1/2014 6/31/2014

Security Agents

Product Version End of Life End of Support
Security Agent for Exchange All Versions 12/31/2013 6/31/2014
Security Agent All Versions 12/31/2013 6/31/2014

Journaling Agents

Product Version End of Life End of Support
GroupWise Journaling Agent 1.07.05 12/31/2016 12/31/2016
All Earlier Versions 4/20/2012 4/20/2012
Exchange 2010 / 2013 Journaling Agent 1.02.09 TBD TBD
All Earlier Versions 10/17/2012 10/17/2012
Exchange 2007 Journaling Agent 1.06.06 12/31/2016 12/31/2016
All Earlier Versions 11/14/2012 11/14/2012
Exchange 2003 Journaling Agent 2.03.03 12/31/2016 12/31/2016
All Earlier Versions 4/15/2010 4/15/2010