Documentation for Relay, Mobile Manager, and Classroom have moved from the Community Site to Intercom Help Center. This move will allow us to provide in-app documentation for our SAAS platform. SAAS documentation can now be found here.

Relay

Location Tracker Not Working

The following instructions will solve issues with no user results showing up after the extension is pushed.

1. From Relay, navigate to Settings > User & Group Management.

2. Scroll down to Admin Tools and click the Launch button.

3. In the Launch navigation menu, click Admin Tools then click Districts.

4. Select your district from the list of available districts.

5. The district menu will open on the right-hand side of the page. Scroll down to Managed Domains. Ensure that your Google Domain name is listed as a managed domain. If it is not, then click the green plus (+) sign to add it.

The following field will open. Input your domain and click Save.