SaaS Documentation Has Moved: Documentation for Relay, Mobile Manager, and Classroom will no longer be updated on the Community Site and has moved to our Intercom Help Center. This move allows us to provide in-app documentation for our SAAS platform. SAAS documentation can now be found here. Note: Longhorn/Web Filter documentation will continue to be available on the Community Site.

Web Filter 3

Performing a Device Firmware Update

You can perform a Device Firmware Update to fix various device issues, including SCEP and connectivity issues. Performing a Device Firmware Update will wipe your device and force a firmware update to the latest firmware through Apple’s servers.

1. Put the device in DFU mode.

  • a.Hold the Power button for 3 seconds.
  • b. Continue holding the Powerbutton and also hold the Home button for 15 seconds.
  • c. Release the power button while continuing to hold the Home button for 10 seconds.
  • d. Your device should display a prompt stating Connect to iTunes Screen. 

2. Plug the device into your computer and open iTunes and perform a restore.

  • a. Before restoring, verify that you are using the latest version of iTunes, back up your device, and transfer and sync the device’s content to your computer.
  • b. Connect your device to your computer.
  • c. Select your device when it appears in iTunes. Select the Summary tab, and click the Restore button.
  • d. After the restore is complete, the device will restart. You should see a Slide to set up prompt. Follow the steps in the iOS Setup Assistant.
  • e. If needed, restore your device from a previous backup.
Learn more about: Performing a Device Firmware Update