Relay – Device Detective

The Device Detective section of Relay allows you to locate missing or lost devices.

You can access Device Detective by navigating to Device Detective in the main Relay left-hand navigation bar.

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Device Detective lists all of your devices, the date they were last connected to the network, their location (if enabled), and their last IP Address.

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1. Name: The name of the device.

2. Last Seen : The date the device was last connected to the internet.

3. Near: The approximate location of the device (if the device has location services enabled)

4. IP Address: The last known IP Address of the device.

You can sort devices in ascending or descending order by Name, Last Seen, Near, and IP Address by clicking the column headers. You can navigate from one page to the next by clicking the gray navigational buttons or manually inputting the page number into the number field.

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You can search for a specific device in the top-left search box (we searched for our Test device in the example below.)

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Clicking on a device under the Name column opens up the device information and settings box on the right-hand side.

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Here, you can:

1. Rename the device by clicking the edit icon.

2. Remove the device from the list by pressing the Remove from List button.

3. Exit out of the device information and settings box and return to the full Device Detective list

4. See the latest known device location on a zoomable Google map. This can help you track your lost or missing device.

5. See the device’s location history. This can also help you track your lost or missing device.

Syncing Device Detective to Google Admin

You will need to sync Device Detective with Chrome in order for it to work properly.

5. Log into your Google Admin Console. Navigate to Users.

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6. On the left-hand menu, click on the dropdown menu to the right of your organization and select Add sub organization.

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7. Name the new sub organization Stolen Devices. Click Create Organization. 

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8. Navigate back to the Google Admin Console dashboard and click on Device Management.

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9. From the left-hand menu, select Chrome Management.

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10. Click on App Management.

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11. Click on the dropdown Settings menu on the top right and select Add custom app. 

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12. On the Add custom app page, you will need to copy the App id and App URL from the Relay interface. Navigate to Settings > Device Detective and copy the ID and URL values under the Chrome Extension section.Insert those into the ID and URL fields in Google Admin. Click Add.

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13. On the app page, click on User Settings.

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14. Click on the Stolen Devices organization you created in step 7. Click the Override command under each setting so that it changes to Inherit in order to enable toggling it on/off. Enable the Allow Installation and Force Installation settings. Click Save.

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15. Navigate back to the app and now click on Kiosk Settings.

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16. Navigate to your Stolen Devices organization and enable the following settings: Install automatically and Allow app to manage power. (Remember to click Override under each setting to change it to Inherit in order to be able to toggle them.) Click Save.

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17. Scroll down on the Kiosk settings page and click on device settings page in order to navigate to Device Settings.

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18. On Device Settings page, navigate to the Sign-in Settings section. Select Do not allow guest mode under the Guest Mode category. Select Do not allow any users to Sign-in under the Sign-in Restrictions category.

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19. Scroll down to Kiosk Settings. Select Do not allow Public Session Kiosk under Public Session Kiosk and select the app you recently installed under Auto-Launch Kiosk App. 

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20. Scroll down to Power & Shutdown. In the field for Scheduled Reboot input the number 1. Click Save.

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21. Navigate back to your Google Admin Console and click on Device Management.

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22. Click on Chrome devices. Select the lost or stolen device by checking the box to the left of the device information. Click the Move to dropdown menu and select Stolen Devices. Click Move to Organization. 

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23. You can now find the device by navigating to Stolen Devices in the left-hand navigation menu. From here, click on the device Serial Number. 

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24. Scroll down and click on System Activity and Troubleshooting.

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25. Scroll down the Reboot Device and click REBOOT NOW. This will reboot the device and force the logout/login event.

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Once the device is rebooted, it will show the following screen.

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Clicking on Let us know opens up a field where users can add their e-mails and a custom message that will show up in Device Detective.

26. You will now be able to see the device in Device Detective. Log back into Relay  and click on Device Detective. You will see the device you just added to your Google Admin Stolen Devices OU in the list. The device will show a “new” icon next to the name if it’s a new lost/stolen device.

27. Once you have located the device, remove it from your Google Admin Console Stolen Devices OU. Navigate back to Device Management -> Chrome Devices. Locate the device within your Stolen Devices OU, check the box next to the device, click the Move to dropdown menu, and move the device back to the OU where it belongs.

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Best Practices

  • a. In the case of more than one lost/stolen devices, perform the above steps individually for each device, one by one. Once a device has been moved to the Stolen Devices OU, has all the correct settings set, and appears in Device Detective, rename the device. Repeat this step with each new device. This will allow you to easily distinguish between devices.
  • b. District Admins are encouraged to work with local law enforcement to retrieve stolen devices and not to attempt to recover them on their own.

Troubleshooting

Certain Google settings may interfere with the function of Device Detective. We have found that have Guest Mode enabled can block Device Detective from properly working. To turn off Guest Mode:

Navigate to Google Admin > Device Management.

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Navigate to Chrome Management.

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Navigate to Device Settings.

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Make sure that you have your top-level root organization selected on the left-hand menu. Scroll down to Sign-in Settings. Under Guest Mode, select Do not allow guest mode. Click Save. 

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