Relay – Getting Started – Step 2 – Add Terms to Flag

The second step to setting up Relay is adding terms to flag and enabling email notifications.

Flagged terms come in three levels: low, moderate, and high. The higher the level, the higher the danger level of the term. We came up with some flagged terms for our testing environment. As you can see, we’ve classified highly worrisome and offensive terms (ex. xxx, suicide, make bomb) as High. We classified a few more general terms (ex. sex, marijuana) as Moderate and a few terms that could potentially be innocent, but could also potentially be offensive or worrisome (ex. pot, hate, nude) as Low.

Email notifications are key to monitoring your network and ensuring student safety. Email notifications notify you of users who search for flagged terms. You can assign any term to be flagged. These are usually unsafe, pornographic, or violent terms, as well as any other term that students should not be searching for, or a term that would raise concern if students were searching for it (ex. “suicide”.)

You can set up flagged terms and email notifications by either (a.) clicking Go on Step 2 of Getting Started or by (b.) navigating to Settings > Flagged Terms in the main left-hand Relay navigation menu.



Before you set up email notifications, you need to create flagged terms.


To individually add a flagged term, click the green plus sign to the right of the search box.


Enter your desired term and choose the level of severity. In the example, we entered murder as the term and chose a Low severity from the dropdown menu (we want the term to be flagged, since it could potentially be worrisome, but we also understand that a student could be searching for “murder” as part of a History or English class assignment.) Click Save.


You will now see the term added to the list of terms. You can search for a term within the list by using the search box. You can delete any term from the list by clicking the gray “x” to the right of the term.


In addition, you have the option to upload a list of flagged terms developed by Lightspeed Systems. You can download the CSV from here. Once you have downloaded the list, click the import icon to the right of Terms.


Click on Choose File, navigate to the directory where the badterms.csv file downloaded, select the file, and click Import.


Once the terms have been imported, you will see a long list with various danger levels under the Terms header. You can sort the list by importance and make any adjustments by editing or deleting any term. Similarly, you can develop your own .CSV file and upload it.

Once you have added your flagged terms, you can set up the type and frequency of email notifications detailing flagged terms being used by students. To set up an email notification, scroll to the top of the Flagged Terms page and click the green plus sign to the right of Email Notifications. 


Next, select the administrator that you want to send email notifications to by clicking the green plus sign to the right of their email address.


On the Notification Preferences box, select the Danger Level of which you want the administrator to be notified. Selecting a Danger Level of will notify the administrator of every single instance of a user searching for a flagged term, no matter the severity. Selecting a Danger Level of will only notify the administrator of extensive use of flagged terms by a user. You will also need to select the Frequency of notifications (Immediately, Daily, or Weekly.) In our example, we selected every single Danger Level and immediate Frequency to instantly receive reports of all flagged term searches. You will need to determine the ideal settings for your organization. Click Save to save the email notification. Repeat this process for all other administrators that you want receiving email notifications.


The administrator’s email, Danger Level, and Frequency will now show under Email Notifications. You can edit a notification by clicking the mail address or delete a notification by clicking the gray “x” to the right of the notification.