SaaS Documentation Has Moved: Documentation for Relay, Mobile Manager, and Classroom will no longer be updated on the Community Site and has moved to our Intercom Help Center. This move allows us to provide in-app documentation for our SAAS platform. SAAS documentation can now be found here. Note: Longhorn/Web Filter documentation will continue to be available on the Community Site.

Relay Settings

The Settings section of Relay allows you to set a variety of Relay settings, access to your Smart Agent downloads, and your Google Chrome extension.

Access these settings by navigating to Settings in the main left-side menu.


Relay’s General settings page provides the options to add Campus Networks and Domains Excluded from SSL traffic. Navigate to the General settings page by clicking Settings > General.

Campus Networks

Networks listed in this setting are recognized as “On Campus” networks when After School Rules are set to Off Campus.

Note: This list typically includes the district or school’s external IP range.

To add a network to the list, click the Add icon to open the Add Campus Network window.

Enter the network name, Classless Inter-Domain Routing (CIDR) number, then click Save.

To remove a network from the list, click the Remove icon next to the network name and CIDR number.

Exclude from Decryption

Domains added to this list are excluded from SSL traffic decryption.

Note: Traffic to these domains is reported when blocked, however, advanced metrics do not report for these domains.

To add a domain to this list, click the Add icon to open the Add Decryption Exclusion window. Enter the domain then click Save.

Note: Do not include “http://” or “https://” in the domain name.

To remove a domain from this list, click the Remove next to the domain name.

Note: If you are running Windows or Mac OS Smart Agents, refer to the following SSL Exclusions for Google and Office 365 services.


The Blocking section of Relay allows you to set your Block Screen and add users with Override privileges.

You can access the Blocking section by navigating to Settings > Blocking in the main left-hand Relay navigation menu.


Block Screen

The Block Screen section of Blocking allows you to set the block screen that a user will see upon attempting to visit a blocked site. All users who attempt to access blocked sites will see the block screen. Users with Override privileges will be able to override the category blocking the content for two hours in order to obtain access. Overrides will be covered later in this section. Navigate to Block Screen and click Edit to edit your Block Screen.


On the Edit page, you will be able to customize your Block Screen. Utilize the left-hand navigation menu to customize a variety of options, including Accent Color, School or District Name, Body Text, and Footer Text. Click Save to save your changes, or Cancel to discard your changes. The following is the default Block Screen prior to customization.


The following is a customized Block Screen for our Test District.



Users with Override privileges can override the category blocking the content for a set duration if they wish to access any blocked content. These users will be able to click an Override image on the Block Screen to override the block. Overrides only work for categories that allow Overrides (Internet Access >Rules)

You can add an Override by navigating to Overrides and clicking the green “+” sign to the right.


The following box will pop up. Here you can search for any user within the Search box. Once you have identified the user, check the box to the left of their name and click Save.


You will then see the user added to the Overrides list. You can delete any users’ override privileges by clicking the gray “x” to the right of their username. You can enable or disable Overrides for your entire staff by toggling the All Staff switch on (on) or off (84).


You can determine if a category can be overridden or not by navigating to Internet Access > Rules > Categories. Here you can check the Override box next to any category in order to allow users to override it.


Student Overrides

Create Student Override codes to allow staff to override lockouts on student devices. Staff can click the override icon on the block (lockout) screen and enter the override code.

  • Override Code – Name of the student override code (ex- english).
  • Description – Short description of the code (ex- Wikipedia override for English 9.3).
  • Times Used – The number of times the override was used.

Click the green “+” sign to the right to add a code to the list of Student Overrides. Enter a Code and Description and click Save to add the student override code.

Click the grey “X” to the right of the code name to remove the code from the list.


The Software page provides instruction and necessary download files for deploying Smart Agents and the Chrome Extension to devices. Deploying the Smart Agent or Chrome Extension is the third step to Getting Started with Relay. Access this page by navigating to Settings > Software .

Optional Chrome Extensions

In addition, optional extensions are available for tracking user and device locations.

Tracker collects a user’s location history from any device they are signed into and displays it in the Users section of Relay.

Device Detective helps recover lost or stolen devices. It runs as a full-screen kiosk app displaying a custom message, collects device location data, and shares it in Relay’s Device Detective section.

Flagged Terms

The Flagged Terms section allows you to set up flagged terms and email notifications. Navigate to the Flagged Terms section clicking Settings > Flagged Terms.

What to Flag

Flagged Terms can be tracked when they appear on sites a user visits or when the user enters the term in a field or search box. Select Page Content to track Flagged Terms that appear on the page, or choose User Input to track terms as they are entered.

Importance and Danger

Flagged terms come in three levels: low, moderate, and high. The higher the level, the higher the danger level of the term. We came up with some flagged terms for our testing environment. As you can see, we’ve classified highly worrisome and offensive terms (ex. xxx, suicide, make bomb) as High. We classified a few more general terms (ex. sex, marijuana) as Moderate and a few terms that could potentially be innocent, but could also potentially be offensive or worrisome (ex. pot, hate, nude) as Low.

Creating Flagged Terms

Before you set up email notifications, you need to create flagged terms.

To individually add a flagged term, click the green plus sign to the right of the search box.

Enter your desired term and choose the level of severity. In the example, we entered murder as the term and chose a Low severity from the dropdown menu (we want the term to be flagged, since it could potentially be worrisome, but we also understand that a student could be searching for “murder” as part of a History or English class assignment.) Click Save.

You will now see the term added to the list of terms. Search for a term in the list by using the search box or delete any term from the list by clicking the gray “x” to the right of the term.

In addition, you can create and upload a list of flagged terms. Your flagged terms file must be saved as a CSV file and follow this “term, number” format. The numbers range from 1 to 3, 1=Low, 2=Medium, 3=High.


Refer to this list of recommended Flagged Terms when creating your own list of Flagged Terms.

Click the import icon () to the right of Terms.

Click on Choose File, navigate to the directory where the CSV file downloaded, select the file, and click Import.

Once the terms are added or imported, you will see a long list with various danger levels under the Terms header.

Email Notifications

Email notifications notify you of users who search for flagged terms. You can assign any term to be flagged. These are usually unsafe, pornographic, or violent terms, as well as any other term that students should not be searching for, or a term that would raise concern if students were searching for it (ex. “suicide”.)

Once you have added your flagged terms, you can set up the type and frequency of email notifications detailing flagged terms being used by students. To set up an email notification, scroll to the top of the Flagged Terms page and click the green plus sign to the right of Email Notifications. 

Next, select the administrator that you want to send email notifications to by clicking the green plus sign to the right of their email address.

Note: When adding users, a badge differentiates school admins from district admins. 

On the Notification Preferences box, select the Danger Level of which you want the administrator to be notified. Selecting a Danger Level of will notify the administrator of every single instance of a user searching for a flagged term, no matter the severity. Selecting a Danger Level of will only notify the administrator of extensive use of flagged terms by a user. You will also need to select the Frequency of notifications (Immediately, Daily, or Weekly.) In our example, we selected every single Danger Level and immediate Frequency to instantly receive reports of all flagged term searches. You will need to determine the ideal settings for your organization. Click Save to save the email notification. Repeat this process for all other administrators that you want receiving email notifications.

The administrator’s email, Danger Level, and Frequency will now show under Email Notifications. You can edit a notification by clicking the mail address or delete a notification by clicking the gray “x” to the right of the notification.

The email notification includes the site name/URL, the number of links and users which triggered the flagged content, and the danger level associated with the term. Click more to navigate to Relay and open the FLagged Terms page.

Device Detective

The Device Detective section allows you to enable Device Detective for tracking lost devices, provides instructions for adding the corresponding Chrome extension to devices,  and setting a custom recovery message. You can access Device Detective Settings by navigating to Settings > Device Detective.

Important: Before enabling this feature, we recommend that schools obtain appropriate parental consent for its use with student Chromebooks when needed.


You can enable or disable Device Detective by toggling the Enable switch.


You can set a custom Recovery Message in the field under the Recovery Message section. This message will display on devices after they have been reported lost or stolen.


User & Group Management

The User & Group Management section allows you to manage (and sync) Relay with the Google Admin console, import a list of Parent Report recipients, and manage your SIS database. Navigate to the User Management section by clicking Settings > User Management in the left-side navigation menu. Click on either the General (Google Imports, Parent Reports, and Admin Tools) or SIS (Integrations and Apple School Manager)

General — Google Import

This imports your organizational units (OUs) or users from Google Admin console. You may want to complete this step if your organization uses email addresses that do not clearly define who the user is (ex. student IDs as e-mail addresses). Importing your OUs and users into Relay will clearly define who your users are in your reports.

Under Google Import click Authorize.

You will be redirected to a Google page that will prompt you for permission to allow Lightspeed Systems to view organizational units on your domain. Click Allow.

Google Import options are now visible. To import your groups and users:

  1. Under Data , either choose Structure Only (the structure of your organization – groups) or Structure & Users (the structure of your organization as well as your users).
  2. Under Organizations select the organizations you want to import.
  3. Click Import

The following example shows organizational units for our sample district. Your options will look different and will be based on your district and schools.

Once you click Import, you will receive a notification that importing is in progress.


After importing, you can enable nightly sync with Google by checking the Nightly Import box. You can also always perform a manual import by clicking Import Now.

Once your structure and/or users are imported, you will be able to see them by clicking the Group Switcher to the right of Home on the Relay Dashboard.

Navigate to the school or schools you imported, and you will be able to see the structure within each school.


General — Parent Reports

Relay can email parents a weekly report of their student’s web activity. This report includes the student’s usage percentage, top searches, top websites, blocked websites, and daily time online.

Note: The usage percentages listed at the top of this report fall between the following times: Before School (5-8 a.m.), During School (8 a.m. – 4 p.m.), After School (4-8 p.m.), and Late Night (8 p.m.- 5 a.m.).

Set Up Parent Reports

Before importing the list of parent recipients, create the list in a CSV file format. Download and refer to this example when creating the list.

Click on Import, choose your recipients list file, then click Import again.

Tip: Keep a copy of the recipients list and update or edit the file when users need to be added or removed.

General — Admin Tools

You can also access Admin Tools from the Launch dashboard. Click the Launch button to navigate to the Admin Tools > SIS page. You can learn more about importing users via Launch here.

SIS — Integration and Apple School Manager

Click the SIS tab to manage your SIS Integration and Apple School Manager configurations. Click here to learn more about SIS Integration Basics and Apple School Manager.