Relay – Users

This section provides a complete overview of your user data such as flagged content, website history, location and user-specific details.

Access the Users data by clicking on Users from the Relay menu.


The Users table is divided into five fields:

Quickly find a user by entering their first or last name in the search bar or navigate through the list of users by clicking the left and right arrows.

User Information

Click on a user name to open the user information window. This window displays four tabs (Flagged Content, Website History, Location History and Detail) that provide administrators with specific reporting data about the selected user.

Flagged Content: Lists flagged terms the user searched for (or appeared on a site they visited). The list also includes importance (low/moderate/high) and number of instances the term was flagged. Select a date range for this user’s report by clicking the date dropdown menu and choosing a preset date range or entering a custom date range (up to 90 days). You can export the user’s Flagged Content data by clicking the export button to the right of the date range (the report is emailed to you as a sortable .csv file).

Website History: This report lists websites, videos, documents, searches accessed (or blocked) or lockouts by the user. This list also includes the date and time the site was visited, the website URL (click the link to visit the site), the visit duration (for allowed sites), the reason why the website/video/asset was blocked and IP address.

You can filter the user’s Website History by selecting one of the following categories from the left-side dropdown menu: Allowed, Blocked, Documents, Searches, YouTube Videos, Blocked Assets or Blocked Searches.

Select a date range for this user’s Website History report by clicking the date dropdown menu and choosing a preset date range or entering a custom date range (up to 90 days).

You can also export the user’s Website History (emailed to you as a sortable .csv file) by clicking the export icon to the right of the date range. Choose one of two options when exporting this report:

  • Export Selected: Choose from one of the following categories: Allowed, Blocked, Documents, Searches, YouTube Videos, Blocked Assets or Blocked Searches.
  • Export Combined History: Includes allowed, blocked and searched data.

Location History: If the Tracker extension is enabled, you’ll see the user’s device location history. This includes a Google map which shows the device’s (approximate) location, listed by time and date. Learn more about tracking user devices here.

Detail: Shows user details, such as email, school, grade (if applicable), user type, SIS ID (if applicable), group membership(s) and Inherited Policy (beta).

Note: When troubleshooting user access to a specific website, look at the user’s Inherited Policies to decipher which Internet Access rules are preventing the user from viewing the content. This will be helpful to identify which group(s) the user belongs to and the access rules associated with these groups.

To exit the user information window and return to the general user list, click the user’s name on the left-hand side or click the “x” on the top right of the user box.