Relay Users

This section provides a list of users in your organization or group(s) selected. Access the list by clicking on People from the Relay menu.

The Users table is divided into five fields: Name, User Types, Grade, Groups, and Location. Quickly find a user by entering their first or last name in the search bar, or navigate through the list of users by clicking the left and right arrows.

User Information

Click on a user name to open the User Information panel. This panel displays five tabs (Overview, Flagged Content, Website History, Location History and Detail) that display specific reporting data about the selected user.

You can also add the user to the Threat Check – Watchlist by clicking the Add to Watchlist button in this panel.

Overview

This tab displays an overview of the user’s activity (including Browsing Activity, Risk Factors, Top Activities, Top Websites, and Top Searches).

Click the share button to share data in the Overview tab. The Share Report window opens.

Select a time before the share-report link expire (24 Hours, 1 Hour, 3 Hours, 3 Days, or 7 Days). Then click Copy to copy and save the link. Paste this link into an email or message to share as needed.

Browsing Activity displays a timeline of sites visited and sites blocked. Hover over any point on the timeline to see the date and number of sites visited (or blocked) on that day.

Risk Factors include flagged items and blocked sites.

Click View (next to flagged) to open a Flagged items report that shows a timeline, the total number of High, Moderate, and Low terms, and a complete list of flagged terms. Click the (green) back arrow to return to the Overview tab.

Click View (next to blocked) to open a Blocked report that includes the total number of blocks and a list of websites blocked. Click the (green) back arrow to return to the Overview tab.

Top Activities show comparative data for the user’s total online activity. Click on View All to see a diagram and list of the user’s Top Activities. Click the (green) back arrow to return to the Overview tab.

Or click on any activity tab to see a timeline and list of sites for that activity. Hover over any point to see the number of visits for the given date. Click the (green) back arrow to return to the Overview tab.

Top Websites includes a list of the user’s most visited websites. Click on the website name to open a report that includes a timeline and history of the user’s visits to the site. Click the (green) back arrow to return to the Overview tab.

Top Searches includes a list of the user’s most searched. Click on the search term to open a report that includes a timeline and history for the user’s searched term. Click the (green) back arrow to return to the Overview tab.

Flagged Content

Lists flagged terms the user searched for (or appeared on a site they visited). The list also includes importance (low/moderate/high) and the number of instances the term was flagged. Select a date range for this user’s report by clicking the date drop-down menu and choosing a preset date range or entering a custom date range (up to 90 days). You can export the user’s Flagged Content data by clicking the export button () to the right of the date range (the report is emailed to you as a sortable .csv file).

Website History

This report lists websites, videos, documents, searches accessed (or blocked) or lockouts by the user. This list also includes the date and time the site was visited, the website URL (click the link to visit the site), the visit duration (for allowed sites), the reason why the website/video/asset was blocked and IP address.

You can view the user’s Website History by selecting one of the following categories from the left-side drop-down menu: Allowed, Blocked, Documents, Searches, YouTube Videos, Blocked Assets or Blocked Searches.

Select a date-range for this user’s Website History report by clicking the date drop-down menu and choosing a preset date range or entering a custom date range (up to 90 days).

Note: If you select a date-range of multiple days, each day will load a day at a time and a Load Next Day button displays on the page.

You can also export the user’s Website History (emailed to you as a sortable .csv file) by clicking the export icon () to the right of the date range. Choose one of two options when exporting this report:

  • Export Selected: Choose from one of the following categories: Allowed, Blocked, Documents, Searches, YouTube Videos, Blocked Assets or Blocked Searches.
  • Export Combined History: Includes allowed, blocked and searched data.

Location History

If the Tracker extension is enabled, you’ll see the user’s device location history. This includes a Google map which shows the device’s (approximate) location, listed by time and date. Learn more about tracking user devices here.

Detail

Shows user details, such as email, school, grade (if applicable), user type, SIS ID (if applicable), group membership(s) and Inherited Policy (beta).

Tip: When troubleshooting user access to a specific website, look at the user’s Inherited Policies to decipher which Internet Access rules are preventing the user from viewing the content. This will be helpful to identify which group(s) the user belongs to and the access rules associated with these groups

To exit the user information panel and return to the general user list, click the user’s name on the left-hand side or click the “x” on the top right of the user name.