Documentation for Relay, Mobile Manager, and Classroom have moved from the Community Site to Intercom Help Center. This move will allow us to provide in-app documentation for our SAAS platform. SAAS documentation can now be found here.

Relay

Why do some reports display a visit duration of 0s?

The Website History report displays a visit duration of zero seconds when the URL requested redirects to another URL. For example, http://www.typing.com redirects to https://www.typing.com and the entry for “http://” reports a visit duration of zero seconds.