Smart Agent Guide

Required Open (Unblocked) URLs

Windows Smart Agent

Install

Prerequisites

  • Windows machine running Windows 10, x64, build 1709
Note: Support for Windows 10 (32-bit) and Windows 7 will be available in future releases.

To install a Smart Agent on a Windows machine, follow these steps:

  1. 1. Obtain your .msi file in one of the following ways:
    1. a. From Getting Started under Deploy Relay software to devices, click the Windows tab. Then click the appropriate link to the Smart Agent .msi file.
    2. b. Navigate to Settings > Software in the left-side navigation of Relay and click the Windows tab. Then click the Smart Agent .msi link.
  2. 2. Working from the target workstation as a Local Administrator, make a local copy of your Smart Agent .msi file accessible.
  3. 3. From an administrator command prompt, navigate to the folder where your Smart Agent .msi file is located and launch it using this command: msiexec /i [File Name.msi]

Uninstall

To uninstall the Windows Smart Agent:

  1. 1. Click the Start button.
  2. 2. Type Control Panel and Click Control Panel

  3. 3. Under Programs, click Uninstall a Program

  4. 4. Click Lightspeed Systems Smart Agent and click Uninstall

  5. 5. Click Yes to confirm removal.
  6. 6. Click Yes to allow the uninstaller to make changes to your device.
  7. 7. Enter uninstall when prompted for a password and click Next.
  8. Note: Look for the uninstall password on the Settings > Software > Windows page in the Relay interface.
  9. 8. Reboot your computer

Mac Smart Agent

Install

Prerequisites

  • macOS High Sierra, x64
Note: Support for macOS Sierra and El-Capitan will be available in future releases.

To install a Smart Agent on a Mac, follow these steps:

  1. 1. Obtain your .dmg file in one of the following ways:
    1. a. From Getting Started under Deploy Relay software to devices, click the macOS tab. Then click the SmartAgent.dmg link.
    2. b. Navigate to Settings > Software using the left-side navigation of Relay and click the macOS tab. Then click the SmartAgent.dmg link.
  2. 2. Working from the target workstation as an Administrator, make a local copy of your Smart Agent .dmg file accessible..
  3. 3. Open SmartAgent.dmg and complete the installer.

Enabling High Sierra Security and Privacy

Note: You can bypass this step by following the instructions in this Apple article under the How This Affects Enterprise App Distribution section. Use Team ID ZAGTUU2342 if you elect to boot into Recovery OS and use the spctl kext-consent command approach.

After installing the Mobile Filter, you need to enable security and privacy preferences. This step only needs to be done once for every device.

Navigate to System Preferences > Security & Privacy. Click on the lock icon at the bottom left to unlock changes and enter your password. Click the Allow button to authorize software initiation.

Uninstall

You must have the LightspeedUserAgent.dmg file in order to perform an uninstall

  • 1. From your Mac workstation, open and mount the Lightspeed Smart Agent .dmg file.
  • 2. Run the uninstall file to start the uninstall process.
  • 3. When prompted, enter the Admin password to continue the uninstall.

iOS Smart Agent

Install

Prerequisites

  • Device must be running iOS 11.2
  • Device cannot be running any other iOS filtering software and cannot have a global proxy configured.
  • Device must be enrolled in a mobile device manager and owned by the user that you are filtering with Relay.

You should install the Smart Agent iOS app using Managed Distribution. For more information on Managed Distribution, click here.

Following installation, you need to configure the Web Content Filter settings within your MDM.

Lightspeed Systems Mobile Manager

Follow these instructions to configure the Web Content Filter settings in Lightspeed Systems Mobile Manager.

  • Click Device Management > Policies in the left-side navigation.

  • Click Web Content Filter in the Policies list

  • In the Web Content Filter policy, set Filter Type to Plug-In and Vendor to Lightspeed (Relay).

Third-Party MDM

If you’re using a third-party MDM, you’ll need to configure the following settings:

Filter Type: Plugin
Filter Name Lightspeed Relay
Identifier com.lightspeedsystems.iosrelayfilter
Organization Provided by Customer (ex: Relay – Content Filter)
User Name email address – must match the email address in Relay/Launch
Password Leave blank
Certificate None
Filter WebKit Traffic Checked
Filter Socket Traffic Checked

Custom Data

Key Type Value
UDID String UDID of the device
customerID String Lightspeed Customer ID

Here’s an example of the settings using Apple Configurator as a third-party MDM: