Tech Support Entitlements

Introduction to Lightspeed Systems Technical Support

We are committed to serving our worldwide customers with fast, expert support through our online resources and Technical Support Centers located in the United States and the United Kingdom.

Online Resources

Community Site
Use this site for answers to the most commonly asked product questions, full product manuals, chat support, training materials, Dev Hub, support-ticket submission and more.

Tech Alerts
Subscribe to tech alerts and maintenance advisories to receive product alerts that automatically notify you any time Lightspeed Systems issues new releases, critical hotfixes, or other important technical information. Sign up now to receive tech alerts for your products from Lightspeed Systems. https://community.lightspeedsystems.com/your-profile/email-subscriptions/

Admin Training Courses and Videos
Learn from our expert technicians about how to maximize the value of Lightspeed Systems products in your environment. A wealth of helpful information is available in the Training section of the Lightspeed Systems Community site at http://community.lightspeedsystems.com/training/library

Teacher University
To further empower your staff’s use of our classroom tools, share Teacher University quick start guides, lessons, and courses—all available without a login. http://community.lightspeedsystems.com/training/teacher-u/

Status Page
We continuously monitor our services internally as well as through third-party services. If there are any interruptions in services, updates will be posted on our status page. You can subscribe to receive email, text, or RSS updates as well. http://status.lightspeedsystems.com/

Content Database Lookup
Lightspeed Systems Web Filter is driven by our proprietary dynamic database, which contains millions of categorized domains to make the Web safe for schools. You can find out how any domain is categorized by using the search function on our dynamic database lookup page. https://archive.lightspeedsystems.com/

Live Support Goals:

  • Less than 1% re-open rate
  • 90% of all calls answered in 2 minutes or less
  • NPS of 85 or better on customer surveys

Standard Support

Available 7 days a week 24 hours per day

Live Chat support available Monday through Friday from 2:00am to 6:00pm Central time (GMT -6)

Technical Support Entitlements

Discover the full scope of your technical support under How Support Works, or download the Technical Support User Guide (PDF) to .

Contact Lightspeed Systems Technical Support

800.444.9267 – US Toll-free

+ 44 (0) 1277 240 640 – EMEIA

+61 2 9006 1378 – APAC

support@lightspeedsystems.com – Worldwide email

community.lightspeedsystems.com/support

Shipping: shipping@lightspeedsystems.com

Sales support: sales@lightspeedsystems.com

Maintenance: community.lightspeedsystems.com/support

Database categorization: content@lightspeedsystems.com

Community site accounts or login: communityaccess@lightspeedsystems.com

See our Service Level Agreement (SLA) here.