Documentation for Relay, Mobile Manager, and Classroom have moved from the Community Site to Intercom Help Center. This move will allow us to provide in-app documentation for our SAAS platform. SAAS documentation can now be found here.

Relay

Troubleshooting: Office 365 SSL Decryption Exclusions (Relay Smart Agents)

The following are SSL Decryption Exclusions needed for all Office 365 products:

outlook.office365.com
r4.res.office365.com

Refer to this Microsoft article to learn more about how URLs and IP Address ranges are managed by Office 365.