User Agents Basics

What are User Agents?

User Agents are one method of user authentication, in which an agent is installed on each device to transparently communicate user information with the Web Filter to deliver appropriate policies. User resolution supplies the Web Filter with the user credentials in order to provide the end user with the proper policy assignment and reporting. Learn more about other types of user resolution here. 

User Agents may be the best method for you if:

  • You want transparent authentication (without the need for users to identify themselves through web authentication)
  • You need to provide the filter with complete IP information for devices with multiple IP addresses
  • You want the most complete and reliable web traffic reporting
  • You have primarily school-owned mobile devices rather than student-owned

When Should you use User Agents?

The User Agent is often the most accurate (especially in environments where a single device might have multiple IPs) and the most seamless for the user (avoiding the need for web authentication) method of user resolution. Agent-less user resolution can inaccurately report tracking when a device has multiple or changing IPs (the Rocket only knows the IP that was in use when the user logged in).

The one downside to clientside agents is that they need to be installed on every machine; however, we have solutions to streamline that installation.

Agents interact with the server using a special TCP protocol that runs on port 1306. Naturally, this port needs to be accessible through firewalls and any other devices that might be in between the agents and the server. Reports are sent to the server over this protocol to keep it up to date and accurately reflect who is logged on to each IP address.

Types of User Agents

User agents are available for the following. Click on each category to learn more about that particular user agent and specific installation procedures.

Downloads and Hardware/Software Requirements

You can access User Agent downloads here.

You can learn more about User Agent software requirements here.