Your Biggest Questions About Relay’s Smart Agents, Answered


We’ve just announced our new Smart Agents for Mac and Windows, making our cloud filter, Relay, a smart solution that goes way beyond Chromebooks. Filtering a Chromebook is pretty straightforward since it’s tied into G Suite and filtering the device primarily comes down to filtering a browser. Filtering Windows and Mac machines is more complicated. Here are answers to the most common questions we get about our new Smart Agents for Mac and Windows.

Do the Smart Agents filter just a browser?
No! Some other filtering providers try to call a Windows browser extension a filter, but Mac and Windows devices need a root-level filter that sees more than just browser traffic. Our agents see all activity on devices, and filter any app and any browser. (If you’re comparing solutions, make sure you find out how other filter agents work and what traffic they’re able to filter.)

Can students remove Smart Agents?
No. We’ve been filtering for schools a long time and know how to protect you from students who may try to remove filtering controls. Our agents are hardened, secured — and they can’t be removed by students.

How do your agents handle user identification?
We can integrate with your SIS, G Suite, Google Classroom, Active Directory, Azure/Office 365, and other directory systems. That’s how we get user identification to apply appropriate user policies and get user-based activity reports.

How do the agents deal with SSL?
For a long time, to decrypt SSL traffic (like Google search terms) schools had to go through complicated processes of setting up trusted-man-in-the-middle proxies, creating PAC files and managing trust certificates. All those hassles are gone with Smart Agents. Relay’s Smart Agents have built-in decryption. You don’t need to do a thing.

What about traffic we don’t want to decrypt?
Smart Agents, by default, decrypt educational sites, Google, YouTube, and other need-to-know traffic. But they won’t decrypt sensitive banking and financial information. You can also customize this.

How are the agents installed?
You can download your school’s custom agents from Relay. Then deploy them using the tool you use to push out other software: typically, G Suite, GPO, or an MDM.

What OSes are supported?
To do all the complex filtering work effectively, Smart Agents need a modern operating system: Windows 10 or later, or Mac High Sierra or later.

How are Smart Agents updated?
As we add new features and fixes, agents silently auto-update (in the evenings, so schoolwork is never impacted).

What about BYO devices that can’t have agents installed?
We have a solution for them, too: our BYOD Filter. It ensures that guest, student-owned, and older devices across your network that don’t have Smart Agents remain filtered and CIPA compliant.

How can I get Smart Agents?
To join our Smart Agent Early Access program, just fill out the form below!

Smart Agent Request

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