Tech Support Entitlements

Introduction to Lightspeed Systems Technical Support

We are committed to serving our worldwide customers with fast, expert support through our Technical Support Centers located in CA, TX and UK.

Support Goals:

  • Less than 1% re-open rate
  • 90% of all calls answered in 2 minutes or less
  • NPS of 85 or better on customer surveys

Standard Support

Available 7 days a week 24 hours per day
Live Chat support available Monday through Friday from 1:00am to 5:00pm Pacific time (GMT -8)

Technical Support Entitlements

Download the Technical Support User Guide (PDF) to discover the full scope of your technical support entitlements.

Contact Lightspeed Systems Technical Support

800.444.9267 – US Toll-free
01277 240 640 – EMEIA
+61 2 9006 1376 – APAC – Worldwide email

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See our Service Level Agreement (SLA) here.