Troubleshooting

Allowing Skype
Redeploying the Chrome Mobile Filter Extension
Troubleshooting: Smart Play not working
Puffin Browser and Lightspeed Systems
Puffin Academy App Not Working
Rocket Setup and Troubleshooting
Web Filter Error Messages
Websites not working after Proxy or PAC file setup
Troubleshooting: NIC Limited Connectivity – Windows 10 Build 1607
Troubleshooting – High Memory Usage
Troubleshooting – Access Page not Loading
Proxy PAC Files
How to Unblock Instagram
How To Block Explicit Images in Bing
How to Unblock Snapchat
How to Unblock Pinterest for Certain Users and not for Others
How to Unblock Pinterest for All Users
How to Block Facebook
Troubleshooting: Google SSL Decryption Exclusions
Troubleshooting: How do I Restrict YouTube but still allow Specific Videos
Troubleshooting: YouTube is Allowed for Everybody but is Still Being Blocked
Troubleshooting: How to Allow YouTube for Staff Only
Troubleshooting: YouTube is Blocked but Access Page is not Showing
Troubleshooting: YouTube is Blocked but Students Can Still Access
Troubleshooting: Error: Invalid Parameter Value for redirect_uri: Non-public domains not allowed.
Troubleshooting: Website not Loading
Troubleshooting: Part of Site isn’t Loading
Troubleshooting: App Isn’t Working
How To: Allow/Block WhatsApp
Launch Password Help
Web Filter Reports: Determine which Users use up the Most Traffic
Website Access is Allowed but some Content is still Blocked
How to Block iOS Updates Using the Rocket
Differentiated YouTube access via GaFE console
Lightspeed Proxy and Meru Access Points
Custom access page isn’t showing up correctly
Relocating Your Rocket Configuration Backup Automatically
Why aren’t my safe search and blocked keyword list policy settings working?
Force safe search isn’t working
My new Rocket is too slow!
Students are accessing non-educational videos with YouTube for Schools
Error: Due to a network equipment problem, this request is blocked at this time
Access to SSL sites is slow or unresponsive
Blocked for review emails are not being sent
Getting a “Sorry, the requested site is unaccessible” access page
Reports do not generate
Trouble with Force Google safe search
Domain lookup failure
Dynamic Database (DDB) lookup timeouts
Troubleshooting: Google Apps/Drive Not Loading Properly
Troubleshooting: Microsoft Word app not working on iPads proxied with Web Filter