At Lightspeed Systems, our goal is to continue learning and evolving the capabilities of our technology to meet your unique needs in K-12 filtering and mobile device management. The landscape of ed-tech is changing faster than ever before, and schools need to have the ability to meet their new challenges.
We constantly listen to our customers, gathering feedback at every opportunity to ensure our own product planning goes hand-in-hand with the needs of our community. For that reason, we’ve revamped the Lightspeed Systems Dev Hub to make it even easier for our customers to see their feature ideas come to life. New processes have been put in place to better meet your needs and implement features in a timely manner.
Keep reading to hear more about our new development process and visit the brand-new Dev Hub to see what we’re developing for you.
Step 1. Feedback
It all starts with the community of Lightspeed Systems customers — you dictate what you’d like to see from us and we plan how to most effectively accomplish your goals.
We gather this information in several ways, including surveys, on-site visits with customers, support-case monitoring, and District Advisory Committee meetings. During these interactions with our customers, we hear their biggest challenges and their most desired solutions and product improvements.
From there, planning begins.
Step 2. Road Map
We set a six-month road map to begin a course for development of the new features and products our customers want. As schools’ needs evolve over that period, we make course corrections to ensure we’re staying on top of current trends.
In the Dev Hub, any item you see listed in the Road Map is tentatively scheduled to be developed.
Step 3. In Development
When a feature is in development, we guarantee it will be completed.
As our development team works on the most innovative and user-friendly solutions, our QA team begins testing to ensure we deliver the most stable and reliable solutions.
Step 4. Early Access
Every network is unique, and in-house testing doesn’t guarantee it will work in every environment. We have school district customers test new features and software during Early Access to gather more feedback before we make it available to everyone.
Customers can sign up to be part of Early Access, and we encourage you to do so. We’ll post links to sign up for Early Access to specific features as they become available.
Step 5. General Release
After we have customers test-drive the new feature or product during Early Access and it meets our standards, it’s time for General Release.
Because our releases often contain new features as well as bug fixes, we encourage customers to upgrade to the latest versions of Web Filter as soon as possible. For our SaaS solutions (Mobile Manager, Relay for Chrome and Classroom Orchestrator), the updates are automatic.
Check out the new and improved Dev Hub now, and stay tuned for opportunities to test new Lightspeed releases during Early Access.