Mobile Manager

Mobile Manager – Beyond Launch to Deploying Apps and More

About Mobile Manager

Blended learning, 1:1, BYOD. Learning is going mobile, and Mobile Manager makes it easy. With powerful tools made just for schools, you can roll out, manage, and safely use mobile devices for learning. Let’s take a look at what you can do in Mobile Manager’s native interface–functions not accessible in the simplified Launch interface (learn about using Launch over here). Here’s what you’ll learn:
  • What is Mobile Manager?
  • How to sign in to Mobile Manager
  • How to navigate the user interface
  • What does inheritance mean?
  • How to sign out
Let’s Learn!

What is Mobile Manager?

Mobile Manager was designed from the ground up for education and uses a hierarchical structure that gives you the tools you need in a browser—balancing management between IT and educators and ensuring appropriate educational use, wherever your students go.

  • – IT staff can easily and effectively manage mobile devices distributed throughout the district.
  • – Educators can maximize the learning power of these devices from the classroom, in real time.

Log into Mobile Manager

Go to lsmdm.com. You may log in with the account provided to you by IT staff, normally your school email address and password. If your school has integrated with Office 365, log in using that button.

loginlsmdm

 

Navigate the user interface

The Dashboard is your central hub for managing Mobile Manager. From the Dashboard, you can view and manage your Organization (admins only), Groups, Policies, Books, Apps, Devices, Users, Admins, and Settings. You can also display reports about your organization. The layout of the Dashboard is described below.

Let’s take a little tour.

Top Menu Bar

MMtopmenubar

  • 1. Home button
  • 2. Search – Search for organizations, schools, groups, and/or users; results will not include anything above your level in the hierarchy
  • 3. Breadcrumbs – Click the breadcrumbs to navigate back up the levels
  • 4. Current Organization/School/Group name that you are managing
  • 5. Bookmark – Create shortcuts to groups
  • 6. Sign out – Click this button to sign out of Mobile Manager
  • 7. Reenroll Device – Click this button to reenroll devices into the current group
  • 8. Enroll Device – Click to show the URLs to enroll devices into the current group

Left Navigation

MMLeftNav

The left navigation lists all your groups (and lets you add new ones).

  1. Child group name
  2. Child group type
  3. Create new school or group
  4. Load more groups

Main Dashboard Panel

MMTabBar

  • 1. Policies – View and configure standard policies
  • 2. Timed Policies – View and configure timed, short-term policies
  • 3. Books – View, add, and delete books
  • 4. Apps – View, add, and delete apps
  • 5. Devices – View and configure devices for the current group or organization
  • 6. Users – View and configure users in the current group (this button is not displayed at the organization level)
  • 7. Admins – View and configure admins in the current group or organization
  • 8. Settings – View and configure Managed Distribution, Apple Device Enrollment Program (DEP), network settings of internal access, and device SIS imports (organization level only)
  • 9. Reports – Display reports of Activities, Devices, Users, Site Notifications, Devices with Removed Profile, Windows Defender-detected threats

How does the hierarchical structure work?

Lightspeed Systems Mobile Manager is set up the same way your educational institution is set up, in a hierarchical fashion, which is part of what makes it such a powerful solution for schools. The top level is your Organization, followed by your Groups. Setting up your devices in this way gives you the most flexibility to configure your settings to work the way your organization works, allowing smaller groups down the hierarchical tree to be configured especially for their needs without affecting other groups.

Inheretence

Take a look at the inheritance:

With the hierarchical setup, Mobile Manager sets policies via inheritance. By default, when you configure a setting, it automatically applies the setting to all the child groups beneath it. This allows for rapid configuration across your district, while still remaining agile, allowing individual groups to set up their own policies.

Inheretence2

About Inheritance:

Similar to genetic inheritance, your groups are set up to inherit traits from their parent group and pass those settings on to their child groups. Unlike genetics, if you want to change the settings for a particular group, you can!

Locking Policies

If you wish to impose settings on a group or groups, and thereby not allow them to alter the inherited configuration, you can easily lock the policy setting.

Inheretence3

Multiple Groups

Devices can be in many groups at once. If, for example, as shown in the figure above, a device is in Group F it would inherit settings from Groups C and A. The device will only show a single group. This is because Mobile Manager will now compile all groups’ settings into a single profile for the device to make changes show on the devices faster.

Devices get the lowest settings on the tree. For example, if “Allow use of camera” is disabled in group A but is enabled in group G, then cameras will be enabled unless “Allow use of camera” is locked in group A.

When an administrator applies a restriction or allowance to a group, the users will pick up the nearest applicable policy on the hierarchical structure. If there is a conflicting change that has been made by two administrators at the same hierarchical level, then the most restrictive policy is applied.

Sign out from Mobile Manager

To end your login session, just click Sign Out (in the upper right).

signout

A note about auto creating and updating accounts

Mobile Manager can be integrated with your student information system (SIS) to auto-create accounts, auto-populate your groups, and auto-update as students move or change. It’s a huge time-saver and an easy way to make sure you’re managing devices in sync with your classes. Check with your administrator to see if you’re SIS integrated.

Conclusion:

One of the best things about Mobile Manager is that it balances IT and educator management. After all, the devices are being used in the classroom — so you need to be able to manage them. As you use Mobile Manager, you will become an expert on managing your classroom’s devices.

Take the quiz!

Deploying Apps

What you’ll learn:
  • How to deploy free apps to student devices
  • How to deploy paid apps to student devices
Introduction:

Now that you know the basics of Lightspeed Systems Mobile Manager and you know how to control student devices with policies you can start deploying apps to student devices.

Let’s Learn!

Deploy free and paid apps

With Mobile Manager, teachers can deploy both free and paid apps to student devices on the Apps page. This page will walk you through the needed steps.

Before You Begin — Paid Apps

If you are going to deploy apps with a price tag, check with your Mobile Manager administrator first. If your school uses Microsoft’s Business Store Portal or Apple’s Volume Purchase Plan (VPP), your Mobile Manager administrator will have additional information for you. If your school uses a Managed Distribution program, check with your administrator to make sure he or she has granted you permission to use Managed Distribution service tokens.

Configuration Steps

Follow the steps below to deploy an app to your students’ devices.

    • 1. Log into Mobile Manager.
    • 2. If needed, navigate to the class, club, or cart where you want to deploy the app. For example, if you want to deploy the app to a cart that belongs to your class click the cart name in the left-hand navigation window.
    • 3. Click Apps. A screen similar to the following will be displayed.

Sample blank teacher apps page

Tip:

Click the Inherited tab to view apps your class has inherited from your school and district (organization).

    • 4. Click Search for Apps. The following will be displayed:

Find Apps

    • 5. Select iOS-iPad, iOS-iPhone, or OS X from the dropdown list.
    • 6. Enter the name or partial name of the app you want to install.

Click Details

    • 7. Click Details on the app you want to install. The following will be displayed:

Install Free App
Free App

Install Paid App
Paid App

  • 8. Perform the following sub steps depending on whether the app is free or paid.
    • Free Apps
    • a. If your school uses Apple’s Managed Distribution program and you have been instructed by your Mobile Manager administrator to use it for free apps select a Managed Distribution service token from the Service Token dropdown list. Otherwise, ignore this sub step.
    • Paid Apps
    • a. Perform one of the following.
      • – Select a Managed Distribution service token from the Service Token dropdown list
      • – Enter or paste the Apple Volume Purchasing Plan (VPP) code
      • – Click Choose File to upload the VPP spreadsheet your Mobile Manager administrator received from Apple
  • 9. Click Add App. Your app will be pushed to your students’ devices automatically.

Note:

Please note if you are not using Managed Distribution your students might have to enter their Apple ID and password to install the app. Check with your Mobile Manager administrator if you are not sure.

Conclusion:

What good is a device without access to content, resources, and tools? That’s what deploying apps is all about — ensuring that your students get access to all the best resources and managing paid apps easily across your school.

Take the quiz!

Assisting Students with Managed Distribution (iOS only)

What you’ll learn:
  • How to assist students with enabling managed distribution on their devices.
Introduction:

Managed Distribution is an Apple program that makes it easy to distribute apps across your schools and classes. You can use it to distribute free (non enterprise) and paid apps from the App Store.

Note:

Check with Apple VPP for Education page at www.apple.com/education/it/vpp/ for availability in your country.

Let’s Learn!

Helping Students Enable Managed Distribution

Now that your Mobile Administrator has set up Managed Distribution in your school you can use it to distribute free and paid apps. While it is an easy and efficient way to distribute apps, your students may need assistance particularly for initial setup and troubleshooting.

Helping Your Students with the Initial Setup

The steps your students will need to perform to enroll in Managed Distribution vary depending on how you or your administrator invited students, either by bulk enrollment or individual enrollment.

Bulk Enrollment

If you or your administrator used bulk enrollment students will receive a pop-up notification on their iOS device where they will need to click Continue and enter their Apple ID. Older students should have no problems; however, younger students may need you to walk them through the process.

Individual Enrollment

If you or your administrator used individual enrollment students will receive an email similar to the following.

mm_nerollmentmessage

Let your students know that they have to click the link in the email.

Confirm Enrollment

You can confirm that your students have enrolled in Managed Distribution by performing the following steps.

    • 1. Click Reports.
    • 2. Click Managed Distribution.
    • 3. Click Users. A screen similar to the following will be displayed.

mmreport-mduses

Troubleshooting

Normally once Managed Distribution has started, apps will automatically and silently install. However, problems can arise — particularly from student misunderstandings — that will require you to help your students solve their problems.

Apps Do Not Get Installed

Confirm that the student has been enrolled in Managed Distribution by performing the steps in “Confirm Enrollment” above.

Every Time an App Tries to Install Students get Asked for Their Apple ID

Normally, apps should install silently without student intervention. However, students may be asked for their Apple ID when an app is pushed to their devices for one of the following reasons.

  • The student’s device must be running iOS 7 or later
  • The student must be associated with Managed Distribution
  • The student must have a unique Apple ID
  • The student’s device must be supervised
  • iOS age restrictions settings must be disabled on the student’s device

You can use the following methods to troubleshoot.

  • Use the Devices page to check the student’s iOS version, confirm a unique Apple ID, and if the student’s device is supervised.
  • Use the Managed Distribution Report to confirm that the student is enrolled.
  • Examine the settings on the device to confirm that age restrictions have been disabled.

Managed Distribution FAQ

Managed Distribution can be kind of tricky. You can learn even more here in the FAQ.

Conclusion:

If you’re using Apple devices, Managed Distribution will be an important tool for distributing apps easily. And Mobile Manager makes it even easier to use Managed Distribution and to distribute both paid and free apps to students in your classes.

Take the quiz!

Controlling Student Devices

What you’ll learn:
  • An overview of policies
  • How to create a standard policy
  • How to create a timed policy
Introduction:

Now that you know the basics of Lightspeed Systems Mobile Manager you can start controlling how students use devices in your classroom through policies. Mobile Manager policies let you:

  • Manage device passcode behavior
  • Set device restrictions, including use of cameras, access to media content, and access to social media like Apple Game Center
  • Lock a device to a specific app
  • Manage mail and calendars
  • Create web clips for easy access to websites and to device enrollment URLs
  • And so much more
Let’s Learn!

What are Policies?

In Lightspeed Systems Mobile Manager, devices are controlled through the use of policies. With policies, you can

  • Manage passcode behavior
  • Set device restrictions such as use of cameras, access to media content, and access to social media like Apple Game Center
  • Lock a device to a specific app
  • Manage mail and calendars
  • Create web shortcuts and push them to devices for easy access to websites and to device enrollment URL

And much more.

Policies and Timed Policies

Mobile Manager offers standard (persistent) and timed policies.

policies-timedpolicies

  • Policies. Use standard policies to configure long-lasting policies. For example, if you want to restrict media content to a specific grade level you’ll probably want to configure standard policies because they won’t change very often.
  • Timed Policies. If you want to start and end policies at specific days and times, use timed policies. For example, if you want to lock devices to a single app for an exam, you can create a timed policy that will be in effect for an hour or whatever time you specify. You can also create timed policies that can last for as many days as you want, which can be useful for extended periods like spring break. Please note timed policies are restricted to Passcode, Restrictions, Web Clips, App Lock, APN/Cellular, System Rule, and System Control policies–and may vary by device type/operating system.

On Campus and Global Policies

Policies and timed policies can be configured as Global (i.e., wherever the student goes) or On Campus (i.e., within your school network only). By default, policies and timed policies are global. To create an on campus policy, click the On Campus button at the top of the policy page.

On Campus policies are great for a BYOD program, where you want to manage policies on a student-owned device when they’re in school, but not when they’re at home. They’re also useful for generally loosening policies after school hours and on weekends. Please note on campus policies have fewer options.

global-oncampus

Before You Begin

You have a lot of control of student devices in your classroom! But school or district administrators can lock down features they don’t want teachers to be able to change. If a  is next to an option, as shown twice in the example below, that means you will not be able to modify it. A district or school administrator has locked that feature to prevent any changes.

lsmdm-policies-teacher

If you need to enable or modify a feature and it’s locked, please contact your Mobile Manager administrator for help.

In addition, availability of policies and policy features vary depending on the device’s operating system. If your group members all use the same type of device (e.g., all iPads or all Windows 10), then you can filter the list of features using the drop down menu at the top of the table. Alternatively, look for the supported operating systems indicated by blue icons below each feature name.

Finally, if you are creating an internal policy, check with your Mobile Manager administrator to ensure he or she has enabled internal policies.

Configure the Policy or Timed Policy

As a teacher, you often have unique management requirements for devices in your class, club, or cart. For example, your school may have restricted the use of cameras on devices but you need them enabled for a class art project. With Mobile Manager policies you can manage how devices are used in your class, club, or cart.

The steps to configure policies are described below. You should configure these standard policies for requirements that don’t change or don’t change very often. However, if your requirements are just temporary (for example, you want to app lock devices for a test) you can create timed policies, which will take effect for a specific period of time. Timed policies are described in Creating Timed Policies in Mobile Manager.

Set up a Policy

Note: While these steps will show how to configure a specific policy, you’ll follow the same steps to create other policies.

    • 1. Log into Mobile Manager.
    • 2. If needed, navigate to the class, club, or cart where you want to create the policy. For example, if you want to create a policy for a cart that belongs to your class, click the car name in the left-hand navigation window.
    • 3. Click the policy type you want to configure. For example, if you are creating a restrictions policy click Restrictions.
    • 4. If there is no existing policy (in other words, there are no policy fields displayed) click Add New.

propeller_hatPro tip: You can click the Reset button at any time if you decide that you don’t want to create this policy.

policies-reset

    • 5. If available and if needed, click On Campus to configure an internal policy.
    • 6. Enable, set, and disable policy fields as necessary. For example, to enable cameras in a restrictions policy, toggle on Allow use of camera as shown below.

policies-allowcamera

    • 7. Scroll down and click Save.

Tip: Click the Delete button to delete the policy.

 

Create Timed Policies

As a teacher, you often have unique management requirements for devices in your class, club, or cart. For example, your school may have restricted the use of cameras on devices but you need them enabled for a class art project. With Mobile Manager policies you can manage how devices are used in your class, club, or cart.

If these requirements won’t change very often you can create standard policies as described in Creating Policies in Mobile Manager. However, if your requirements are just temporary (for example, you want to app lock devices for a test) you can create timed policies, which will take effect for a specific period of time. The steps to configure timed policies are described below.

Types of Timed Policies

You can create timed policies for any of the following:

Set up a Timed Policy

A couple of notes before you get started.

1) If there is a current timed policy in a parent group, you will not be able to configure a timed policy. You must go to the parent group to make any changes.

2) While the steps show how to configure a specific timed policy, these steps will be the same for other timed policies.

    • 1. Navigate to the group you want to apply a timed policy.
    • 2. Click Timed Policies.
    • 3. Click the policy you want to configure, e.g., Restrictions, OS X, Passcode, etc.
    • 4. If you want to configure a policy that applies only when on the school network, click On Campus above the table.
      Note: Passcode and APN/Cellular policies do not support On Campus.
    • 5. Click Add New.
    • 6. Click the date and time next to From to configure the start time.

MMTimedPolicies

    • The following will be displayed.

MMStarttime

    • 7. Use the calendar to set the date and use the sliders to set the hour and minute and Click Done.
    • 8. Use the To field to set the stop time.
    • 9. Scroll down and click Save.

You’ll note that next to your policy change, there is now a blue circle with an x. This denotes a configuration you’ve made. In the figure below, the indicator appears next to Application. Click it to stop the policy immediately.

MMtimedPolicySaf

 

propeller_hatPro Tip:

Launch is the Lightspeed dashboard that provides teachers with an easy-to-use interface to create many commonly-used policies. Learn more.

Conclusion:

Policies are an important part of making devices work in your classroom and managing student behavior. Mobile Manager policies let you effectively control student devices in your classroom.

Take the quiz!