SaaS Documentation Has Moved: Documentation for Relay, Mobile Manager, and Classroom will no longer be updated on the Community Site and has moved to our Intercom Help Center. This move allows us to provide in-app documentation for our SAAS platform. SAAS documentation can now be found here. Note: Longhorn/Web Filter documentation will continue to be available on the Community Site.

Mobile Manager

Bulk Wiping Devices

At the School and Group levels, you can bulk wipe specific devices by .csv file under Settings > CSV Import at the organization level.

Note: In order to wipe macOS/OS X devices, a 6-digit pin must be either entered into the box for the school or group wiping, or in the second column of the .csv file containing the Mac’s serial number.
Note: Bulk wiping devices will remove device supervision and MDM payloads.