Troubleshooting

Performing a Device Firmware Update
Troubleshooting: SCEP Server Returned an Invalid Response on an Device Enrolled in DEP
Allowing Skype
Redeploying the Chrome Mobile Filter Extension
Troubleshooting: Smart Play not working
Dashboard Cache
Agent software is out of date error
Users Showing up in Home, but not in other OUs
Troubleshooting: Pre-Installed Apple apps ask for Apple ID when launched
Google Troubleshooting – Web Filter 2
Reports Troubleshooting
I’ve pushed out the Relay Extension, but Nothing is Showing Up
Error: Waiting for Website, Waiting for Relay Extension
Syncing with Google Classroom – Relay
Troubleshooting: Relay Users Showing by School and not by Grade
Unable to Access Google OUs for Rule Sets
Error: The page you were looking for doesn’t exist”
Rocket Setup and Troubleshooting
How to Perform Web Filter Functions in Relay
Puffin Browser and Lightspeed Systems
Puffin Academy App Not Working
Location Tracker Not Working
Device Detective Extension is Pushed, but Nothing is Happening
Web Filter Error Messages
Websites not working after Proxy or PAC file setup
Troubleshooting: NIC Limited Connectivity – Windows 10 Build 1607
Troubleshooting – High Memory Usage
Troubleshooting – Access Page not Loading
Flagged Terms CSV
Proxy PAC Files
How to add another Administrator to Relay
How to Unblock Instagram
How To Block Explicit Images in Bing
How to Unblock Snapchat
How to Unblock Pinterest for Certain Users and not for Others
How to Unblock Pinterest for All Users
How to Block Facebook
Troubleshooting: Google SSL Decryption Exclusions
Troubleshooting: How do I Restrict YouTube but still allow Specific Videos
Troubleshooting: YouTube is Allowed for Everybody but is Still Being Blocked
Troubleshooting: Google and the Mobile Filter
Troubleshooting: No Student Screens are Showing
How To: Add Users and Place Them in Groups
Troubleshooting: How to Allow YouTube for Staff Only
Troubleshooting: Google SSL Decryption Exclusions
Troubleshooting: YouTube is Blocked but Students Can Still Access
Troubleshooting: Pinterest Facebook Snapchat Instagram and Twitter Issues
Troubleshooting: Users Getting Wrong Rule Set
Troubleshooting: Websites not Working Correctly after PAC File Upload
Troubleshooting: YouTube is Allowed for Everybody is Still Being Blocked
Troubleshooting: Cannot Access Web Interface: Wrong Username and Password
Troubleshooting: How do I Restrict YouTube but still allow Specific Videos
Troubleshooting: Google Apps/Drive Not Loading Properly
Troubleshooting: Unable to Broadcast to Chromebooks
Troubleshooting: Unable to Broadcast to Windows or use Windows Control
Troubleshooting: Some Student Screens Are Not Showing
Troubleshooting: Tabs and URL History not Showing in Classroom Orchestarator
Troubleshooting: Error: Invalid Parameter Value for redirect_uri: Non-public domains not allowed.
Troubleshooting: Microsoft Word app not working on iPads proxied with Web Filter
Troubleshooting: Part of Site isn’t Loading
Troubleshooting: Website not Loading
Troubleshooting: Website not Loading
Troubleshooting: Part of Site isn’t Loading
Troubleshooting: App Isn’t Working
Troubleshooting: App Isn’t Working
Troubleshooting: Apps are not Updating – iOS
How To: Allow/Block WhatsApp
Troubleshooting: APNs Token Problems
Troubleshooting: I Need to Clear a Passcode, but the Command Won’t Push because there’s a Queue of Activities Waiting on the Device.
Troubleshooting: Error: “The iTunes Store ID of the application could not be validated”
Troubleshooting: Error: “The Apple license manifest query completed successfully but no assets were returned!”
Troubleshooting: I Need to Stop Students from Downloading Apps and Games.
Troubleshooting: I’ve Moved an App to a New Group but it’s Still on the Old Devices.
Troubleshooting: My iPad Time Zone Keeps Changing, Even After I Set it Correctly.
Troubleshooting: Apps Recently Purchased with VPP are not Appearing to Deploy in Mobile Manager.
Troubleshooting: The AppStore Disappeared from Devices.
Troubleshooting: iOS Apps not Installing
Troubleshooting: How Can I deploy an App to just one iPad?
Troubleshooting: Apple ID Prompted During Installation
Launch Password Help
Web Filter Reports: Determine which Users use up the Most Traffic
Website Access is Allowed but some Content is still Blocked
How to Block iOS Updates Using the Rocket
Best Practice: Removing unused groups from Mobile Manager
Differentiated YouTube access via GaFE console
Lightspeed Proxy and Meru Access Points
How do I unlock an email held as spam?
Error: Incorrect iTunes account on device
Not receiving emails from Lightspeed Systems
Custom access page isn’t showing up correctly
Relocating Your Rocket Configuration Backup Automatically
Why aren’t my safe search and blocked keyword list policy settings working?
Why can’t I push in-app purchases through Mobile Manager?
Force safe search isn’t working
My new Rocket is too slow!
Students are accessing non-educational videos with YouTube for Schools
Error: Due to a network equipment problem, this request is blocked at this time
Access to SSL sites is slow or unresponsive
Blocked for review emails are not being sent
Getting a “Sorry, the requested site is unaccessible” access page
Reports do not generate
Trouble with Force Google safe search
Domain lookup failure
Dynamic Database (DDB) lookup timeouts
How to Remove Restrictions for a Single Device
Troubleshooting: Google Apps/Drive Not Loading Properly
Troubleshooting: Microsoft Word app not working on iPads proxied with Web Filter
Lightspeed Dashboard: SIS Error Logs