Backup and Restore

Backup and Restore Basics

Backup and Restore

The Rocket Appliance runs automated backups daily and weekly. Backup files can be uploaded automatically to the cloud, or stored in the shared network folder for the root tier.

How do I get to this page?

This page opens when you navigate to Settings and click Backup & Restore.

What’s on this page?

This page contains information and settings for backing up and restoring your Rocket settings and data.

When should I use this?

Use this page to configure automatic and manual backups, and to restore configuration and data to your Rocket Appliance.

Backup Settings

Use this page to enable and configure local and cloud backups.

Backup Settings

Fields on this page:

  • Status – Select (check) this checkbox to enable Cloud Backups.
  • Password(optional) Enter a Cloud Backup Password.
  • Update – Click to save changes to the Cloud Backup settings.
  • SMB Path – The network path to the Network Share folder associated with this tier, for example \\<IP address>\tier1
  • Username – The login name to access the Network Share folder.
  • Password – The password to access the Network Share folder.
  • Regenerate – Click to generate a new password for the Network Share folder.

Backup Network Share

Backup Network Share

This folder is created and shared automatically on the local network by the Lightspeed Systems Rocket. Use this folder to place CSV files to create and update users and groups for Lightspeed Dashboard and other products to import. Each tier has its own folder.

To view the details for the Network Share, click Settings in the left navigation bar, then click Backup & Restore  and click the Settings button. You should see something like:

\\<IP address>\tier1

Inside that share are two folders:

  • backup – This folder stores configuration backups.

Note: The backup folder is only available in the root tier network share.

  • sis_import – This folder stores CSV files to populate and update users, groups, and group memberships.

Creating a Local Backup

Creating a Local Backups

To create a manual backup:

  • 1. Navigate to Settings, then click Backup & Restore.
  • 2. Select Full from the dropdown list
  • 3. Click Backup Now.
Note: Lightspeed Systems recommends that you should avoid running any backups during the middle of the day.

Viewing a List of Local Backups

Viewing a List of Local Backups

To view a list of Local Backups:

  • 1. Navigate to Settings, then click Backup & Restore.
  • 2. Scroll down to Configuration Backups. The list of local backups will be on the Local Backups tab.

Note: Full Backups are always stored locally. in the Network Share folder on the Rocket.

Fields on this Page

Note: The items in this section are for reference only, and cannot be modified.

  • Created – When this backup file was created.
  • Version – The software version of the backup.
  • Size – The size of the backup file.
  • Type – The type of backup, which can be Daily, Weekly, or Manual.
  • “V” icon – Click to open a menu of options for this backup:
    • Local Backups: Restore, Copy SMB Path
    • Cloud Backups: Download, Restore

Downloading a Local Backup

Downloading a Local Backup

To download a Local Backup file from the Rocket Appliance:

  • Navigate to Settings, then click Backup & Restore.
  • Scroll down to Configuration Backups and locate the backup to download on the Local Backups tab
    or 
    Scroll down to Full Backups and locate the backup to download.
  • Click the “V” icon at the right edge of the row, then select Copy SMB Path. This action copies the location of the backup network share to your clipboard.
  • From Explorer (Windows) or Finder (Mac), navigate to the Rocket’s SMB path and enter the password when prompted. Windows users may need to map the drive.
  • In Explorer (Windows) or Finder (OS X), paste the SMB path into the address bar, then press [Enter] on your keyboard.
  • Navigate to the backupmanual folder and copy the xxx_xxx_xxx.lsb file from the Rocket server to your computer.

 

Restoring a Local Backup

Connectivity during the Restore

  • 1. Log into the Rocket appliance.
  • 2. From the dashboard, click Web Filter.
  • 3. Click General and confirm that Bypass on failure is checked (selected) as shown below. This prevents users from losing Internet access during the restore.

Restoring a Local Backup

To restore a Local Backup:

  • 1. Navigate to Settings, then click Backup & Restore.
  • 2. On the Backup & Restore page, scroll down to the backup you want to restore.
  • 3. Click the “V” button on the right side of the row, and select Restore at the end of the row. You will be prompted to confirm the action.

Restore a Local Backup 2

  • 4. When the Rocket has finished restoring the backup, it will restart.
  • 5. Log back into the Rocket and verify that your settings have been restored correctly.

Viewing Previous Restores

Viewing Previous Restores

The Previous Restores grid displays when the most recent restore was performed.

Viewing a list of Cloud Backups

Viewing a List of Cloud Backups

To view a list of backups stored in the cloud:

  • Navigate to Settings, then click Backup & Restore.
  • Scroll down to Configuration Backups.
  • You can view backups for this Rocket appliance, or all Rocket Appliances associated with your Customer ID.
    • Click the tab labeled with the Rocket’s IP address or hostname to view backups for this Rocket Appliance.
    • Click the tab labeled with your Customer ID to view backups for all your Rocket Appliances.

Configuring Cloud Backups

Configuring Cloud Backups

To enable Cloud Backups:

  • 1. Navigate to Settings, then click Backup & Restore.
  • 2. Click Settings.
  • 3. Select (check) Enabled.
  • 4. (optional) Enter a Cloud Backup Password.
  • 5. Click Update.
Note: Cloud backups are automatically purged after 180 days.

Downloading a Cloud Backup

Downloading a Cloud Backup

To download a backup stored in the cloud:

  • 1. Navigate to Settings, then click Backup & Restore.
  • 2. Scroll down to Cloud Backups.
  • 3. You can view backups for this Rocket appliance, or all Rocket Appliances associated with your Customer ID.
    • Click the button labeled with the Rocket’s IP address or hostname to view backups for this Rocket Appliance.
    • Click the button labeled with your Customer ID to view backups for all your Rocket Appliances.
  • 4. Scroll or search in the list for the backup file to download, then click the arrow next to the backup and select Download to save the backup file to your computer.

Restoring a Cloud Backup

Connectivity during the Restore

1. Log into the Rocket appliance.

2. From the dashboard, click Web Filter.

3. Click General and confirm that Bypass on failure is checked (selected) as shown below. This prevents users from losing Internet access during the restore.

Restoring a Local Backup

To restore a backup stored in the cloud:

1. Navigate to Settings, then click Backup & Restore.

2. Scroll down to Cloud Backups.

3. You can view backups for this Rocket appliance, or all Rocket Appliances associated with your Customer ID.

Click the tab labeled with the Rocket’s IP address or hostname to view backups for this Rocket Appliance.

Click the tab labeled with your Customer ID to view backups for all your Rocket Appliances.

4. Scroll or search in the list for the backup file to download, then click the Restore button to restore the backup file to the Rocket Appliance. You will be prompted to confirm the action.

Restoring a Cloud Backup

5. When the Rocket has finished restoring the backup, it will restart.

6. Log back into the Rocket and verify that your settings have been restored correctly.