Mobile Manager

Mobile Manager – Reports

Mobile Manager Reports Basics

Watch: Overview of Mobile Manager Reports:

The Reports Main Page

Use the Reports page to display important activities in your organization and groups. To display reports for your organization navigate to the top level and then click Reports. To display reports for a group, navigate to that group and then click Reports. The following will be displayed.

Reports

Reports:

Group Details

The Group Details section provides details about the Group or Organization you are in.

gd1

At any group level, the Created At date and time and a SIS ID will display. At the Organization level, Organization Licensed and Serial Number options will also display.

gd2

All Books Report

What does this report tell me?

The All Books Report displays all books for your organization.

Why should I use this report?

Use this report for a quick glance of all of your books.

How do I read it?

All Books Report

  • Name – The name, operating system (indicated by an icon), and the genre (if any) of the book.
  • Price – The book’s price.
  • Type – The book type (MD [Managed Distribution], Web, Uploaded).
  • Apple ID – The Apple ID (if any) associated with this book.
  • Installed At – The day and time when this book was added to Mobile Manager.
Book Details

To view book details, click its name. A window similar to the following will be displayed.

MM-bookdetails

  • Details – Click this tab to display the Device Type (iOS, Android, Windows, or OS X), and Size (memory used).
  • Assignments – The groups that this book belongs to.

Site Notification Report

What does this report tell me?

The Site Notifications Report displays notifications about:

  • Credential invalid errors for Apple Device Enrollment program (DEP) mass profile assignment
  • Device Report Export (error when trying to send the email)
  • Managed Distribution applications that have run out of licenses

Why should I use this report?

Use this report to display all important notifications for the current group or organization.

How do I read it?

Site Notifications Report

Windows Defender Report

What does this report tell me?

The Windows Defender Report displays notifications about malware found on devices by Windows Defender.

Why should I use this report?

Use this report to see managed Windows devices that may be infected with malware.

How do I read it?

Windows Defender Report

Items detected as malware will be reported by device name, a clickable link to a description page about the malicious software, the category and severity, and the removal status.

Activities Report

What does this report tell me?

The Activities Report displays activities performed by Mobile Manager admins, users, policies, and groups for the current level and all lower (child) levels. For example, if you are at the district level all activities for the district will be displayed. On the other hand, if you are at a school level only activities for the school and its child levels will be displayed.

Why should I use this report?

Use this report to monitor and audit Mobile Manager users, devices, apps, groups, and policies.

How do I read it?

Click Activities to display the Activities tab or click Errors to display the Errors tab.

Activity Reports
Activities Tab

Activity Reports2

Errors Tab

Note: Many fields in the Activities Reports contain hypertext links. Click the links to be taken to that page.

  • Action – The type of activity, which can be policy or app activities
  • Container – The policy or device that performed the action
  • User – The name of the user, if any, that performed this action
  • Device Name – The name of the device that was affected by this action
  • Created At – The start time for this action

On the Errors tab click a row to view details about the error as shown below.

Activity Reports3

Users Report

What does this report tell me?

The Users Report displays all users that belong to the current level and all lower (child) levels. For example, if you are at the district level all users in the district will be displayed. On the other hand, if you are at a school level only users that belong to the school and its child levels will be displayed.

Why should I use this report?

Use this report to display all users in the current level.

How do I read it?

User Report

Devices Report

What does this report tell me?

The Devices Report displays all devices that were enrolled at the current level.

Why should I use this report?

Use this report to display all devices in the current level.

How do I read it?

Export Devices Report

Follow the steps below to export a report of devices in CSV format.

    • 1. Click Export in the upper right-hand corner.

    • 2. In the popup window enter one or more email addresses (separate multiple email addresses with commas).
    • 3. Select the option to add the school name, group name, and group SIS ID if you want this information to be attached to each device row in the csv, along with one row for each group the device is in.
    • 4.. Click OK. Lightspeed Systems Support will send you an email with a link to download the CSV file.

The following is an example of an exported Devices Report.

csvexport

Export Apps Report

Follow the steps below to export a report of apps in CSV format.

    • 1. Click Export Apps in the upper right-hand corner.

    • 2. In the popup window enter one or more email addresses (separate multiple email addresses with commas).
    • 3. Click OK.
    • Lightspeed Systems Support will send you an email with a link to download the CSV file. The following shows an example.

appexport

 

The report provides you with an overview of all of the apps installed on all of your devices.

Use this guide to help you understand the report:

  • Udid: The unique ID of the device (Unique Device Identifier)
  • Serial number: The device’s serial number.
  • Name: The device’s name.
  • Device type: The type of device
  • Device Model Name: The name of the device’s model.
  • OS Version: The operating system version the device is running.
  • Asset tag: The device’s asset tag.
  • App name: The name of each app installed on the device.
  • App identifiers: The unique identifier for each app.
  • App version: The version of each app installed on the device.
  • App bundle size: App .ipa file download size.
  • App dynamic size: The size of the app following installation.
  • Managed: Whether the app is managed. (Learn more about Managed App Configuration here.)

Export Device Counts

This option allows you to email a .csv file that contains a list of counts for each type of device for all levels. This feature is only available from the Organization level.

All Apps Report

What does this report tell me?

The All Apps Report displays all apps for your organization.

Why should I use this report?

Use this report for a quick glance of all of your apps.

How do I read it?

All Apps Report

  • Name – The name, operating system (indicated by an icon), and software version of the app.
  • Price – The app’s price.
  • Type – The app type (Store or Downloaded).
  • Apple ID – The Apple ID (if any) associated with this app.
  • Category – The app’s category, which can be the app store category or “Enterprise” for enterprise apps.
App Details

To view app details, click its name. A window similar to the following will be displayed.

MMAppDetailsPage

  • Details – Click this tab to display the Device Type (iOS, Android, Windows, or OS X), Size (total available memory), and Version (the device OS version).
  • Assignments – The groups that this app belongs to.
  • Devices – The devices with this app.

Managed Distribution Report

What does this report tell me?

The Managed Distribution Report displays free (non enterprise) and paid apps installed through Apple’s Managed Distribution program for the current level and all lower (child) levels. For example, if you are at the district level all apps obtained through Managed Distribution will be displayed. On the other hand, if you are at a school level only apps obtained through Managed Distribution for the school and its child levels will be displayed.

Why should I use this report?

Use this report to monitor and audit apps obtained through Apple’s Managed Distribution program.

How do I read it?

From the dropdown select the token used to obtain the apps you want to display. Click Apps to display app information, click Books to display book information, or click Users to display user information.

mgdistrpt
Apps Tab

mgd_books
Books Tab

mgd_users
Users Tab

Tip:

Click Export on the Users tab to download a CSV file of the Managed Distribution users.

App Licenses

If you click an app name on the Apps tab app licenses will be displayed as shown below.

Tip:

From this page, you can revoke all licenses for the selected app.

MMReportsMDapp

Book Licenses

If you click a book name on the Books tab book licenses will be displayed as shown below.

booklicense

Removed Profile Report

What does this report tell me?

The Removed Profiles Report displays all removed profiles and the associated devices that belong to the current level and all lower (child) levels. For example, if you are at the district level, all removed profiles in the district will be displayed. On the other hand, if you are at a school level, only removed profiles that belong to the school and its child levels will be displayed.

Why should I use this report?

Use this report to display all removed profiles in the current level.

How do I read it?

Navigate to your top-level organization, click Reports > Removed Profiles.

Removed Profile Report