Documentation for Relay, Mobile Manager, and Classroom have moved from the Community Site to Intercom Help Center. This move will allow us to provide in-app documentation for our SAAS platform. SAAS documentation can now be found here.

App Management

Introduction to Apps

From the left-side menu, navigate to Apps:

From this window, you can install, assign, and remove apps for users. Additionally, you can manage the available self-service apps.

Selecting Apps

You can select all of the apps by clicking the checkbox next to the App header, or you can click the checkboxes next to each app to select an individual app.

Deploying Apps

After selecting your apps, the bottom of the window will show a green deploy button. Click the button in order to deploy.

Installing Apps

Click on the green Install button in the upper right of the App pane to open the Install Apps pane:

There are three ways to install apps: Managed Licenses, Uploads, and Store

Managed Licenses

From the Managed Licenses tab you can install and deploy your Apple Managed Distribution and your Windows Business Store Portal apps.

Prerequisite for Apple Managed Distribution Apps: Setup your Managed Distribution Service in Mobile Manager
Prerequisite for Windows Business Store Portal Apps: Setup your Business Store Portal in Mobile Manager

Installing Managed Licenses
From the drop-down menu, select your service from the list. This will show the available apps from that service.


Follow these steps to upload apps to Android and Windows devices.

Bandwidth Warning

Please remember that anytime you install an app through Mobile Manager, uploaded or installed, each device on the network will be downloading and installing an app. Large apps can take a lot of bandwidth.

Maximum File Size

The maximum file size for an app is 700MB. Currently, there are no plans to increase this limit. Lightspeed Systems created this limit to prevent large file uploads from possibly bogging down a network to the point where no traffic could be passed.

Before uploading the app, follow these guidelines to download the necessary file:

  • Android
    1. Download the app from the Google Play Store to your device.
    2. Use a third-party app to backup the .apk file. (For example, you can use ES File Manager Explorer.)
    3. Move the .apk file to your computer.

Uploading Apps to Mobile Manager

    1. Navigate to the Apps page and ensure that Assigned Apps is selected.

    1. Click the Install button. This opens the install Apps page:

    1. Select a device type from the drop-down menu.

    1. Click Choose File, navigate to and select the local file, then click Upload App.


  • Select Assigned Apps or Inherited Apps then click the Install button. This opens the Install Apps page.

  • Select the Store tab.

  • Choose a device type from the drop menu (iOS – iPhone or iOS iPad) and enter the app name or a keyword in the search field. A list of search results displays.

  • Select the checkbox next to the name of the app you need to deploy.

  • Click the Deploy… button. The Deploy Store Apps window opens.

  • Choose one of the follwing options then click Deploy Now.
    • App Store– Devices will display an “App Installation” notice that the device user must accept before the installation can proceed.
    • Managed Distribution– Select a distribution service from the drop menu.

Self-Service Apps

Rather than pushing apps to all users within a group, add the apps to the list of Self-Service apps. These apps are available for users to download from the Self-Service Portal.

Note: Users must be assigned to devices to download Self-Service apps from the Self-Service portal. Users must also be members of the group where the app(s) is installed.

Look for this list of Self-Service apps by navigating to the Apps page and selecting the Self-Service Apps tab.

Users (students) will see the apps available to download from the app Portal on their device.

Enable the Portal

Before you add apps to the Portal, you must enable the portal in Mobile Manager’s settings.

Note: Enabling the Portal must be done at the highest level within your organization’s hierarchy.

From the left-side navigation menu, click Settings > General. Scroll down to Portal and mark the checkbox next to Enable. Then click Save to apply the setting.

While Portal is provisioning your devices, the following message will be displayed. This may take several minutes.

Once the provision is complete, the following message will display:

Adding (Self-Service) Apps

On the Apps page (with Self-Service selected), Click the Add button.

This opens the Install Apps page, refer to our Installing Apps documentation for more details.

Once you add these self-service apps to the portal, refer to this documentation to help your users access apps from the Portal.

Updating Apps

Follow this procedure to update your Assigned Apps:

  1. Navigate to the Apps page from the left-side menu.
  2. Click on the name or icon of the App you want to update to open the app details window.
  3. Click Advanced then click Check for Updates.
  4. An orange dot above the app icon indicates that an update is available to download.
  5. Click on the app name or icon again to open the app details window.
  6. Click Update to X.X.XX to complete the update.
Note: You have to be in the top Group in which the app is assigned in order to be able to update it.

Uploaded App or Enterprise App – Android, Windows, and iOS

To update this type of app, an admin user must upload a newer version of the app to the same group that the app is located at. Uploading the app to a child group will not cause the app to update; the upload will just fail.

Learn more about Updating Uploaded Apps here.

Reinstalling Apps

Follow these steps to reinstall apps:

  1. Navigate to the Apps page from the left-side menu.
  2. Select the checkbox next to the app you want to reinstall.
  3. You can select multiple apps or all apps by selecting the checkbox at the top of the list.

  4. Click the down-arrow to open an action menu then click Reinstall.
Note: The reinstall function has an hour cool-down time.

App Configuration

Mobile Manager supports separate configurations for iOS apps. A different configuration plist file can be set in each container (district, school, or group). This file can be any text file with a plist dictionary of keys and values. In addition, policy variables will also work in this file.

The method by which App Configurations are applied to apps has changed. This was formerly done on the Apps page, but has now moved to the Policies page under the App Configurations section.

Different App Configurations can be set at each level as mentioned above. If a user/device encounters an app with multiple configurations, it will use the one at the lowest level. If multiple App Configurations are encountered at the same level with no other configurations below it, the first one found will be used. This would be considered an invalid configuration, however, since there is no way for Lightspeed to guarantee what App Configuration will be used.

To set an App Configuration for an app, follow the steps below.

1. Navigate to the container (district, school, or group) where you want to configure an App Configuration.

2. Select Policies and then select App Configurations.


3. The following page will appear. Click on Select configuration to the right of the app you want to apply a configuration to.


4. Click on Upload.


5. The following will be displayed. Either browse for a file or directly drag and drop a file into the Select configuration box. Give the file a name in the Name field and click Add. The Configuration will now be assigned to the app.

6. Perform the previous steps for every app you wish to apply a configuration file to.

Important: Remember to click Save on the policy page when done adding configurations to a particular container. Otherwise, the settings will not be applied. After you upload the configuration and click Save, this will automatically send the configuration to each device in the group and to any devices where this policy is inherited.

The App Configurations policy uses inheritance like all other policies. On the App Configurations policy page, one can see what App Configurations are inherited and what App Configurations are being used. Click on the green configuration button to the right of the app name to see the App Configuration details in a popup window.

The following is an example of a configuration popup:

By clicking the Select configuration button, an existing configuration can be selected for the app or a new one can be uploaded.

Select an already uploaded configuration by clicking one of the configurations available, or click the upload button to upload a new configuration, similarly to the steps above.

Note: App Configurations can be set as Global or On Campus policies and can also be used as a Timed Policy.

If an app is deleted before the App Configuration is deleted, you will see a warning in red text on the App Configurations policy page informing you that the app is no longer inherited or installed in this group, so the app configuration will no longer be applied.

App Configurations can also be viewed on a per device basis by navigating to the device, and then selecting the Apps tab. An app that has a configuration applied will have a Show button under the Configuration and Feedback header. Clicking the Show button will display the App Configuration. This can be especially useful for making sure the app has the correct configuration settings, making sure policy variables in the configuration correctly resolved to real values, and that the device got the configuration in the first place.

You can manage App Configurations through the Settings > App Config Management page.

Learn more about: Managing App Configurations
Note: These settings will only show at the District level.

Viewing App Details

To view app details, click on the app name to open the app detail window.

Assigned Apps

  • App Name
  • Deployed Version
  • Bundle ID
  • Operating System
  • Age Rating
  • Latest Version Release Date

Self-Service Apps

  • App Name
  • Deployed Version
  • Bundle ID
  • Operating System

Inherited Apps

  • App Name
  • Deployed Version
  • Bundle ID
  • Operating System
  • Age Rating
  • Latest Version Release Date

Removing Apps

Remove any app installed on your managed devices. Navigate to your Apps list and follow these steps to remove an app.

Note: You can only remove an app at the organization or school level (hierarchy). You cannot remove apps at the “group” level.
  1. Select the checkbox next to the app name (or select the checkbox of the App list to select all.
  2. Click the Remove drop-menu then click Remove again.

Unassign Apps

Unassign any app installed on your managed devices. Navigate to your Apps list and follow these steps to remove an app.

Assigned Apps

  1. Select the checkbox next to the app name (or select the checkbox of the App list to select all.
  2. Click the Remove drop-menu then click Unassign.

Self-Service Apps

  1. Select the checkbox next to the app name (or select the checkbox of the App list to select all.
  2. Click the Unassign button.