Should I block the General category?
Today most Lightspeed Systems customers run with the general category allowed unless they are in the midst of a virus outbreak.
Blocking the General category during a virus outbreak is a normal step we take to help limit the introduction of a new virus. In fact we often recommend blocking several categories during virus outbreaks, like games and security as sites in these categories can masquerade as good sites when in fact they are not.
The general category is made up of sites that do not specifically match another category. We routinely review this category looking for opportunities to place the sites into a specific category.
We currently have an initiative underway to address the ever-evolving world of the web and website technologies and better evaluate websites, thereby categorizing more websites into categories other than General. We expect all this work to be completed by 8/30/14.