How to contact Lightspeed Systems Support

Right from your Rocket

Contact support by opening your Lightspeed Systems Rocket software and clicking on the help link in the upper right.  Here you will find options to chat with support or open a trouble case online.  If you are not able to access this software or if there is a problem with your internet connectivity, then proceed to the next solution.

Give us a call

Call 1-800-444-9267 in the US or +44 (0) 1277 240 640 in the UK.  Phone support is available 24X7, 365 days a year.


Email Support.

Here in the Community Site

Visit the Support page to either open an instant chat or open a case.

If you believe the Lightspeed Systems Rocket is responsible for an outage on your network, then please call and let us know. Outage conditions can be placed at a higher priority than other cases.