How to Update the OS through Mobile Manager

Mobile Manager can wirelessly update any devices’ iOS version. In addition, you can set iOS and Windows update settings through the Mobile Manager interface.

How to do update iOS automatically

To update a whole group/school/district, you can go to Settings > General. You’ll see “iOS Upgrade.” Choose an iOS version and the install type and click Update.

You can update an individual device by going to Devices, and selecting the device to see the device detail page.

Note that this only works for devices enrolled in DEP and running iOS 9+.
For other devices, follow the steps below.

How to help users update iOS devices wirelessly

Follow the directions below to update iOS devices over Wi-Fi.

Before You Begin

Make sure the following domains are not blocked in your Web Filter:

  • mesu.apple.com
  • appldnld.apple.com

If either of these domains are blocked users will not be able to update their devices wirelessly.

Typically, the Settings icon on a device will have a red badge if there are iOS updates available. Instruct your users to perform the steps below on their devices when an update is available.

  • 1. Tap Settings.
  • 2. Scroll down and tap General.
  • 3. Tap Software Update. If there are updates to install one of the following messages will be displayed depending on the current iOS version:
    • iOS5 and iOS6: Download and Install
    • iOS7+: Download and Install if the update has not been downloaded or Install Now if the update has been downloaded
  • 4. Tap Download and Install or Install Now, as appropriate.
  • 5. Agree to the prompt to download over Wi-Fi.
  • 6. Tap OK to the prompt asking you if your device is connected to a power source.
  • 7. Tap Agree to the software terms. The download process will start. Depending on the size of the update and the speed of your network the update can take several minutes.
  • 8. When the download is complete tap Install.

Depending on the size of the installation make take several minutes to complete. While the update is installing the device will not be available to use and will turn black with status bars showing the progress of the installation. When the installation is complete the device will restart and will be ready to use.

How to Manage Windows Update Settings through Mobile Manager

These settings allow you to control the behavior of Windows Update on managed Windows devices.

These options are available for Windows 10.

To view, edit, or delete Windows Update policies:

  • 1. To view, edit, or delete Windows Update policies for the entire organization, navigate to the dashboard home page. To view, edit, or delete Windows Update policies for a group or sub group, navigate to that group or sub group.
  • 2. Click Policies.
  • 3. Click Windows Update. The following will be displayed:

Windows Update

Field Values OS Supported
Update method Options:
  • Notify user
  • Auto download only
  • Auto install and restart
  • Auto install and restart at specific time
  • Auto install and restart without user control
  • Disable automatic updates
Windows 10
Scheduled install day Options:
  • Everyday
  • Monday … Sunday
Windows 10
Scheduled install time Options:
  • 00:00 … 03:00 … 23:00 hrs
Windows 10
Allow custom update server OffTo deploy Windows update packages from a network location, rather than from the official Windows Update website, turn this option On, then enter the URL for the update server in the Update Service URL field below. Windows 10
Allow non-Microsoft signed updates OffTo update other applications, and not just Windows, turn this option On. Updates will be sourced from the location specified in the Update Service URL field below. Windows 10
Update service URL Enter the URL or IP Address for the update service in this field. Windows 10
Defer non-security upgrades OffTo conserve bandwidth, turn this option On to configure Windows Update to send security patches only. Windows 10

How to Block iOS Updates

Lightspeed users who have the Lightspeed Rocket can block iOS updates through the Rocket interface. Learn more about blocking iOS updates here. 

Learn more about updating iOS in the following walkthrough: https://launch.lightspeedsystems.com/?walkme=180214