Documentation for Relay, Mobile Manager, and Classroom have moved from the Community Site to Intercom Help Center. This move will allow us to provide in-app documentation for our SAAS platform. SAAS documentation can now be found here.

Relay

Mac Smart Agent not connecting to the App Store

The Mac Smart Agent may not connect to the App Store when running on a device with macOS 10.14+ installed.

Note: If you are installing the macOS Smart Agent to a machine running macOS 10.14+, add the following URLs to your list of Exclude from Decryption in Relay:
  • oscp.apple.com
  • apps.mzstatic.com