Documentation for Relay, Mobile Manager, and Classroom have moved from the Community Site to Intercom Help Center. This move will allow us to provide in-app documentation for our SAAS platform. SAAS documentation can now be found here.

Relay

Overrides vs Student Overrides

You might be confused about the difference between Overrides and Student Overrides and how users interact with overrides in the interface.

Overrides – when added to the Override list, a user sees an Override button on the block screen when they visit a site within a blocked category. The user has access to the site for the duration (in minutes) entered on the Settings > Blocking page.

Student Overrides – Create a student override to unlock a student’s device (when locked out). Enter the code in the lockout screen to open the device.

Note: You must enable Overrides or Lockouts (Student Overrides) at the category level to use these features.

Refer to our documentation to learn more about Overrides and Student Overrides.