Troubleshooting: Google and the Mobile Filter

The following are troubleshooting tips for any issues that may arise with the Mobile Filter not properly filtering Google traffic:

Mobile Filter is blocking Google Traffic

If your Google traffic works fine at school, but is blocked when students connect their devices to other networks, then you should try the following solutions

Within the Web Filter interface, navigate to Rule Sets and uncheck the Disable Google auto-complete option under Search Engines. 

Mobile Filter is blocking YouTube

If your YouTube traffic is fine at school, but is blocked when student connect to other networks, then you should try the following solution:

Within the Web Filter interface, navigate to Rule Sets and uncheck the Allow YouTube for Schools option under Search Engines.